The staff at AlphaOmega pride themselves on first class workmanship and a fast turnaround on all types of glasses repair and spectacle repairs. We offer a brief tour of our workshops so that you can see for yourself a typical day in the life of AlphaOmega.
The working day starts early in the morning when we collect daily packages of broken glasses from the mail depot. When they arrive they are quickly sorted and labelled to ensure there are no mix-ups.
We aim at a same-day turnaround in the workshop so it is essential that we operate smoothly and efficiently with no mix-ups, mistakes or lost parts.
Glasses that need a simple repair or clean-up are allocated straight away, with each pair of spectacles given a thorough check beforehand to make sure there is nothing wrong that we were not aware of.
Spectacles that require new parts are set aside for staff to check that replacement parts are in stock. We carry an enormous range of replacement parts both for generic models and for designer glasses.
Many customers, especially owners of branded luxury designer sunglasses, demand original and genuine replacements. If we don't have any in stock (a rare event) we order straight away and warn the customer of any delay.
We also appreciate that other customers are concerned at posting their much-loved and expensive designer sunglasses to an online service. To reassure them that their favourite glasses are in safe hands we have an electronic tracking system that follows the progress of a glasses repair through every stage.
Customers can log on to the website with a unique tracking code to follow the glasses repair process at every stage. Most clients are delighted to hear that their repair is finished and the glasses already sent by return post before they even get a chance to log on.
As the official registered agent for many top designer brands such as Oakley and Ray-Ban we are able to get genuine and original parts sent direct from the manufacturer using a top priority service. This service is not available to many glasses repair companies who can only offer their customers generic replacement parts and lenses.
Our workshops boast all the specialist tools necessary to carry out the most intricate and complex repairs on all makes and models of glasses and sunglasses. We also use high-tech laser welding equipment when necessary to ensure a perfect repair that is guaranteed for 12 months.
We are confident we can repair 99% of the glasses sent to us, even those that opticians have declared beyond repair. We have carried out repairs on tens of thousand of spectacles and glasses so there is nothing that we have not seen before.
Repairs can include snapped arms, broken hinges, replacement lenses, lost nose pads, stripped screws, bent bridges, you name it and we are confident we can fix it. We have repaired spectacles that have been chewed by dogs, mangled by children, crushed in car doors, stepped on, sat on, even set on fire.
And it doesn't matter what materials have been used in glasses frame construction. We can repair glasses made from all types of metal and metal alloys, including lightweight aluminium and titanium. Many sunglasses are manufactured from plastic acetates, sometimes infused with nylon, and their repair is no problem for our fully trained glasses repair experts.
We can't guarantee to repair everything but, if it can be fixed we are confident we can restore it. And once the job is finished the glasses are sent straight back to you in the post, usually on the same day that they land on our repair desk. Many clients are delighted at both the quality of the repairs and our very fast turnaround times. Just check out our FEEDBACK PAGE if you want to learn more.
We repair all makes and models of spectacles and sunglasses including Oakley, Ray-Ban, Dior, Prada, Chanel and Gucci. Even rare and unknown brands won't defeat us, although we may have to use custom parts if the originals are no longer unobtainable. We use only the highest quality generic replacement parts from the most reputable suppliers and we won't begin a repair until we have the full go-ahead from the customer.
Our experienced restorers are expert in the use of micro laser welders and trained in specialist electro-plating techniques to ensure your repaired spectacles will look as good as new.
And remember that even undamaged spectacles can benefit from a thorough occasional overhaul, and AlphaOmega can carry out a deep clean and polish of your spectacles and sunglasses at very reasonable rates.
All glasses repairs carried out by AlphaOmega, are covered by our incredible unconditional 12-month guarantee so you can understand why we are considered the number one spectacle frame repair experts with satisfied customers going back more than 20 years.
If you have a problem with your glasses, sunglasses or spectacles then use our ENQUIRE ONLINE service for FREE with absolutely no obligation. We look forward to repairing your glasses.