At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.
We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.
Below we publish a selection of unsolicited emails from satisfied AlphaOmega customers.
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Excellent service. I had tried several places on the High Street to get the broken nose piece of my rimless glasses repaired, but was either told it couldn't be done or was quoted exorbitant charges. I'd even paid for a jeweller to solder the broken bit back on, but it broke off again shortly afterwards. I saw the reviews for this company and decided to give it a try. The whole process was straightforward and professional and quick. Having provided the details of the repair needed (via the website), including uploading a photo of the broken bit, I got a quote within a day and sensible instructions of how/where to post the glasses off. Three days later, the repaired glasses were delivered back to me, as good as new. I am absolutely delighted. These are favourite glasses, with a prescription that is valid for some time to come, and without this service, they would have been
I don't normally leave feedback, however I needed to as this was a wonderful service. I Posted my Oakley Juliet sunglasses on Monday afternoon for bridge repairs, got them back repaired on Wednesday. Fantastic service, highly recommended!
The damage caused after I sat on my prescription sunglasses was considerable. I was convinced I would just have to fork out for a new pair and go through the trauma of looking for ones I like again since these were discontinued. Then I found these guys, just got my glasses back today (after posting them just a day ago) and they look brand new! I'm so pleased.
I can't rate the service highly enough. After my frame broke I thought it was a write off as it is no longer available but for just £20.00 AlphaOmega proved me wrong. The repair is first rate and I only posted it off on Monday and have it back on Wednesday. Thank You! I will recommend your service to anyone who has need of it.
I was quoted £135 by my local optician (ex-optician) "It has to be a new frame, as we can't obtain spare parts," they said. I then found Alpha Omega and without fuss and at a very fair price the repair was done and the glasses were back with me within two days.
One hundred percent the best money I've ever spent. I dropped my Oliver Peoples sunglasses and scuffed them all around the frame. I thought I'd have to fork out £317 for a new pair, wrong. I paid AlphaOmega £35 and they were returned the next day in the same condition as new. I can't believe it. Absolutely over the moon. Repeat customer for life. Keep up the good work!
Many thanks for your superb service. My glasses came back as good as new and all for £20. I will certainly recommend AlphaOmega to my friends and relations. Best of luck.
What fantastic service. I hadn't followed the instructions properly in sending the broken arm, but the repair was done at the price of the original quote. Thank you so much and for the incredibly prompt turnaround. I would give you five stars out of five.
Excellent service. Sent off my Ray-Ban sunglasses on Tuesday afternoon, were back in my hands by Thursday afternoon. Repaired and fixed without any issues. Fantastic work from the team and they look brand new! Many thanks for your hard and rapid work. Will be sure to come back if needed!
This company is amazing, fantastic and miracle workers! I had somehow managed to step on my Crosshair Oakleys and crushed them. The frame was snapped in one place and totally misshaped ... But they have come back like new. I am totally amazed and can't recommend this company highly enough. Thank you so much for your brilliant workmanship and service!
I posted the glasses on Saturday to AlphaOmega and they were returned to me on Tuesday, looking like new! What a fantastic service! These folks certainly know their way around a set of spectacles. As for cost, I thought my Oakley reading glasses were wrecked and would be needing new frames. But for £20 plus return postage, all sorted. Five stars to this company!
Excellent service! Really easy instructions to follow about sending glasses off and they were sent back to me within two days of me sending them off. Would highly recommend, perfectly packaged and in excellent condition. Would definitely use again, thank you!
Smashed my RayBan sunglasses falling off my bike along with a broken cheekbone! Sent them to AlphaOmega for repair but didn't expect to get them back for my holiday as the lenses were coming from Italy. Just 15 minutes before the cab arrived for the airport my glasses were delivered, good as new. A great fast service.
I had a much-loved pair of Ray-Bans which I had been told were beyond repair. AlphaOmega restores them to good-as-new condition, quickly and for a very reasonable price. On the back of that experience, I sent my 30+ year old Wayfarers for repair (again, not holding out much hope) and they did another fabulous job.
Just received my glasses back. I am very pleased with the repair which is also backed up with the 12 months guarantee on the repair. Also I have to say how very quick and easy it all was. My optician told me my frames couldn't be repaired and they costs me a lot of money. I will recommend this company to my friends
Truly amazing service, Sent for repair on Saturday – returned to me on Tuesday despite pandemic post problems. Would highly recommend
Amazing service – I sat on my glasses and one arm was bent out of place while the other had come off completely. I sent the glasses off on Wednesday and they were returned to me good as new by Saturday morning! Would highly recommend.
What an absolutely brilliant service. I broke the arm off my glasses through the hinge on Tuesday evening, found this company via Google and read the wonderful reviews. Glasses in post by 9am on Wednesday morning. It is now Friday, 11.30am and I am wearing them. The repair is fantastic ... I will definitely be passing the details on. Many thanks AlphaOmega for a terrific service and high-quality repair at a very modest cost.
Having to been told by the opticians that my frame was no longer available and therefore couldn't be repaired (expensive varifocals), I was delighted that AlphaOmega said that they could replace the arms with generic arms. Sent them off to them on Thursday and they arrived back Monday. Really quick service and the glasses are once more serviceable. My only disappointment is that the brown arms were replaced with black ones (which looks slightly odd against the bronze metal). Otherwise would have been perfect and would definitely use again.
Really well done. It took two days to repair the glasses and post them back. I hope I won't have to repair my glasses ever again but if I have to AlphaOmega will always be my first choice. Thanks for the quality service!
Great repair unbelievably fast turn around 5*
Amazing, courteous and efficient service. The broken lens on my Ray-Bans was replaced with a genuine Ray-Bans lens and my sunglasses returned with no fuss and well packaged. I strongly recommend this company for repairs.
My expensive Flexon glasses suffered a broken bridge. They were posted, repaired (excellently I might add) and returned in the space of two days. Superb service and very high quality repairs. Very, very impressed. Thank you.
All the local opticians said my specs were beyond repair and I would have to buy a new pair. Through AlphaOmega the glasses were repaired for £20 and returned to me within five days. Very impressed and extremely grateful!
Amazing and quick service. Sunglasses look brand new after a lens repair and clean. They even tidied up the case where the paint had worn off. Posted on Monday and had them back by Wednesday morning! Brilliant. Thank you very much and merry Christmas.
Many thanks for super quick excellent service and repair to my titanium rimless spectacles. I posted them to you Thursday 4pm. and got them back Saturday 9.30am. Less than 48 hours – brilliant. I was a bit worried at you being an on-line service but I'm very impressed and will recommend to others.
I am thrilled! I had lost a nose piece on my Bvlgari glasses in a car accident. My opticians said nothing could be done! AlphaOmega have made a fantastic job and returned them within a couple of days. I would highly recommend this firm. Thank you.
So I sent my broken Prada sunglasses off thinking that they were a lost cause. I sent them on the Saturday and received them back on the Tuesday completely fixed and serviced. WOW an amazing service, something that's rare to find these days. Thank you very much indeed. :)
I don't normally leave feedback but your service deserves to be applauded. The broken glasses were received and returned within 24 hours and were perfect. You repaired what other opticians said could not be repaired. Well done and much appreciated, thank you.
Massive thanks for a truly outstanding level of service. I had my damaged Tom Ford sunglasses repaired and returned in one day! When all hope was almost lost (all the opticians and Tom Ford reps said I needed a new pair) and I was staring down the barrel of a £250 plus replacement. AlphaOmega to the rescue at under £30! Awesome stuff.