At AlphaOmega, we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain and even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children or written off as 'unrepairable' by professional opticians.
We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too, but you won't find many as they are so rare, and with our no quibble repair refund pledge, we do our best to keep our customers happy.
Please use the name supplied with your order. We check the name against our customer database to verify you are a genuine customer. On publication, your surname is changed to an initial, and your town or county may be added. No other details are published for reasons of privacy. If you no longer wish your feedback to be published, please email us with your full name and address and we will remove your testimonial as soon as we can.
Fabulous company, my titanium glasses were broken and every glasses shop I went to told me they can't be repaired, when I hadn't asked them if THEY could repair it. I noticed a negative review on their website stating that they were quoted a higher price than expected and just bought new glasses instead. I'd probably say this service is better suited to those who have expensive glasses like mine, which cost about 400£. So for about £75 including postage I'm quite happy for this alternative. They fitted the nearest alternative titanium arms for my glasses & cleaned the nose bridge as well.
I recently sent a valued pair of Gucci sunglasses to AlphaOmega for repair. The whole experience was excellent, and staff are very knowledgeable and quick to help with your query.
The website is easy to navigate to choose what you are requesting, the postal options are varied to suit and the turn around for my repair was 24 hours! I fully recommend AlphaOmega you truly will not be disappointed.
My Lindberg glasses, which I was told were beyond repair, have been fixed in just a few days. The FedEx delivery didn't work (through no fault of AlphaOmega) so they were sent back to the shop after which AlphaOmega posted them to me with Royal Mail and they arrived safely the next day. Great service, I can highly recommend AlphaOmega.
Quick to respond, great service and timely repair. After having Oakley's decline to repair my sunglasses due to the model being discontinued, I turned to AlphaOmega repairs. After submitting my query, I received a very prompt response detailing how they proposed to repair the glasses with a price. The glasses were returned repaired exactly as quoted and within a week of sending them away! Very pleased with the service provided.
A pair of glasses that I wanted to keep in car for emergency use had been damaged some time back resulting in the left lens frame snapped and twisted. Sent in contact message later in the day had the estimate. Very quick response for repair estimate and a reasonable price. Despite posting the glasses on a Saturday morning they were returned to me on the following Wednesday morning. EXCELLENT JOB: frame repaired, nose pads and metal supports replaced. Looks like brand new glasses and virtually impossible to see the repair to the frame. 100% recommend this company for glasses repairs and definitely use again if and when required.
OMG, what an amazing service. I posted my broken Oakley sunglasses late on Tuesday afternoon, they were repaired on Wednesday and I received them on Thursday. A full 10 out of 10 and a big thank you.
THANK YOU so much! I was facing a holiday without being able to read anything but your super-fast turn-around meant that I got my glasses back on time. Not only that but your great communication meant that I knew it was going to be okay and was able to relax.
I'm so happy! My glasses that I've had for 12 years broke and I thought unrepairable but I discovered AlphaOmega Glasses Repairs. They repaired my glasses, and from the time I posted them to the time I received them back was within 24 hours! Amazing! I am so delighted with the exceptional great job they did and so fast! Recommend AlphaOmega 100% 1st class service.
Super quick professional service. I had my glasses back 3 days from posting them. Pleased with the repair. 5/5 for communication – I was emailed when they received my glasses and again when they were posted back to me. Would definitely recommend. Many thanks
Amazingly fast & incredible quality repairs. Fully recommend. My Chanel glasses were trodden on and bent, and they came back 2 days later, fully repaired. Thank you
Incredible repair to my sunglasses. The hinge on one side had broken. I was considering throwing them away. However they are back with a very posh repair – look fabulous. It is decades since I have come across a company with such high standards. I posted the glasses to AlphaOmega on Monday, two days ago. They emailed me yesterday (Tuesday) to say the glasses were repaired and would be posted that day. This morning (Wednesday) glasses back with a brilliant repair – THANK YOU. Excellent service.
Just received my Ray-Ban vintage Aviator sunglasses and to say I am pleased is an understatement, they are perfect. The arm had come off and the frame opened, resulting in the lens falling out. Several opticians said they couldn't be repaired and didn't think even Ray-Ban could do anything. So went on the web and found AlphaOmega. I sent a photo and details on Friday, got a price, sent them on Saturday and they were ready on Monday and posted. I received them on Tuesday morning. As I said you can't tell they were ever repaired. Trust these guys they are brilliant. Many Thanks
Thank you for your excellent service and superb repair of my husband's glasses. We can't believe that after our Opticians sharp intake of breath and shake of the head at the damage, we now have the glasses repaired and returned within 48 hours.
I am very pleased with my repair and the very quick services. Highly recommended and thank you.
I can't thank you enough for mending my glasses and getting them back to me so quickly. I sent them to you on Tuesday and had them back by Thursday, amazing. Thank you!
Outstanding service and repair on my wife's Ray-Bans. I asked for a quote to repair. Agreed the fee and prepaid, then shipped you the glasses and you had them back to me as good as new within 36 hours. If anyone needs their glasses repairing then this is the company to use.
Thanks very much for fantastic service repairing my Oakleys. Repaired and posted back on the same day, fit perfectly again. Many thanks.
Just to let you know – Excellent repair to my long loved Gucci Sunglasses; could not fault anything, it was like I had just purchased a new pair, even the scratch on the lens has been polished away. Highly recommended and a big thank you.
Thanks very much for turning my repair around so quickly. Great job!
My son is always breaking his glasses. These guys are always fixing them to perfection, saving me a lot of money on new glasses. Thank you!!
Great service, quick turn around on repairing my sunglasses. Would definitely recommend and use again, thank you!
Both arms on my much loved Stella McCartney Sunglasses had become very loose. I've tried various opticians but all said they couldn't be repaired. I was delighted to find AlphaOmega online even more so when they said my Sunglasses could be repaired. I sent them on Monday and received them back on Thursday. I'm absolutely thrilled with them, both arms are very secure again. The whole process from start to finish has been amazing, simple and efficient. Superb service!
I recently sent my Ray Bans off to AlphaOmega on the recommendation of a friend and I have not been disappointed. Excellent communication throughout, reasonably priced and quickly back once repaired – 11/10!!
Just wanted to say thank you for such an excellent and efficient service, repairing my sunglasses!
Approx 48hrs turnaround from you receiving them to them being sent back to me, the frame has been corrected and they look as good as new!
Wow! What a great service! I sent my wife's glasses to you on Wednesday lunchtime and they've just come back – Friday lunchtime. I don't see how you can get better than that.
These are a very special pair of Chanel glasses that Chanel in Bond St said couldn't be repaired. And you have done it! Great job, great service, I can't thank you enough.
You've done a superb job on my glasses and I am very grateful. Thank you.
Very professional and fast return. Recommended for glasses repair service!
I meant to send a review a while ago following your repair of my frame in November. The right arm had broken at the solder joint to the frame. The frame is made of titanium and needs specialist repair. AlphaOmega did a fine, professional job fixing the glasses and the result is excellent.
The cost was very reasonable especially as replacement frames would be significantly expensive. Finally, the repair was done quickly so the whole process of sending my glasses and them being repaired and returned took less than 2 weeks. Conclusion; if your glasses are broken, send them to AlphaOmega Frame Repairs. Thanks very much.
I have used this company 3 times, helpful, efficient, and saves me a fortune on new glasses! Just about to send off for another repair, hopefully the service will be up to its usual first class, and another saving made! Brilliant company!
THE place for repairs. Local optician refused repair because frame made of titanium. AlphaOmega repaired invisibly, quickly and economically. 1st rate service.
Replaced both broken hinges and returned my glasses within a week. Specsavers said they couldn't be repaired nor could they get another frame. Delighted with the service. Thank you.
I usually dont believe in reviews, but in this case, I join the chorus in saying this is an absolutely amazing company that is good on its word on providing a really quick & efficient service at low cost. I put my Fords in the mail on a Wednesday and received them back today, Friday, good as new. This is truly the Alpha & Omega of glasses repair. Will recommend to all my family & friends far and wide, really impressive!
Posted my titanium framed glasses to hopefully reweld my bridge piece to the frame and straighten out the distortion after the glasses were trodden on. Posted on 22/11/2022 and returned on the 24/11/2022. Really impressed with the service – well done. The glasses are perfect now after your good work.
Hi great service... Took less than 24 to return back to me and they were like nothing had ever happened. Thank you. I will definitely recommend you guys
I want to say what an excellent service you offer. This is the second time of using you. Can't recommend highly enough. Both repairs were carried out perfectly, very reasonable cost, and returned in 3 days door to door. Truly exceptional customer service. Thank you again.
Googled broken glasses arm and came up with AlphaOmega. Prompt reply even though I submitted an enquiry at the weekend. Process for sending off glasses was very easy and it took less than a week from enquiry to wearing repaired glasses. I'm delighted with the results. I was told that screws would go through the logo which was okay but actually the care taken has meant the logo is not really impacted (wouldn't have been an issue if it had been). My glasses are varifocal, so thrilled to have them repaired for £20 plus postage having looked to replace and seeing nothing I liked.
Sent a pair of glasses in that had been very badly squashed, excellent professional and speedy repair, highly recommend.
I had a major problem with my only pair of (reading) glasses two days before I went on holiday in July. Dave and the team at AlphaOmega were absolutely brilliant. Vision Express, where I had originally bought the glasses, suggested buying a new arm (about £75) with a 3 week wait – so not the Customer Service that I expected. Dave from AlphaOmega suggested I pop the glasses in as he was sure he could fix the breakage – which he did! Unbelievable (and such friendly!) service at a fraction of the price. I couldn't recommend the AlphaOmega team highly enough. And I even bought a pair of Oakley sunglasses there – ideal for my holidays! NB OPTICIANS: You gotta ask why you aren't using AplhaOmega more – this will greatly increase your Customer Service levels.
Our puppy had chewed an arm of my teenage daughter's Ray Bans – ahhh !! Frantically I googled sunglass repair shops and found this wonderful place. I arrived with said sunglasses , the super friendly lady had a look and very kindly suggested that, whilst normally sold in pairs, she would be more than happy to replace just the damaged arm which was done in about 10 mins – no drama, no long wait, no expensive repair just friendly. Professional , wonderful customer service.Thank you.
Love my classic X-Metal Juliets, but the flex couplers had deteriorated & the bridge flexed. Did some research & rather than buying a kit & replacing them myself (didn't fancy trying to remove the rivets) – shipped them off to AlphaOmega. Simple to arrange & had them back in less than a week. Delighted with the work and the price & looking forward to enjoying wearing them for many more years to come!
I cannot think of a better word than "outstanding". Super quick turnaround, very reasonable price and the 20 year old Ray Ban sunglasses look like new. Incredible level of service. Don't go anywhere else.
I have just received my repaired Oakley Juliet sunglasses and I am emailing to say bar none it is the best service I have ever had. I decided to have them repaired on Tuesday the 9th of August. This week rang them as I have never used the company before. They suggested I send them recorded delivery and did. This afternoon the 11th of August I got them back at precisely 12.30 recorded delivery and in pristine condition, looking brand new. Thank you all and would not hesitate to highly recommend you.
Sent my glasses on Monday got them back today. First class. Cheers.
Such quick and efficient service-highly recommended! Thank you!
Marvellously fast service – with fair communication – because in the main it's a bit cut and paste. I was so pleased with one repair that I returned for another later on. That's unfortunately where things went wrong. I was extremely disappointed – after receiving such good work that the next repair just appeared to be a "Friday Afternoon" job and slapdash and ugly. It broke again a couple of weeks later. As I said in a following email – if you didn't think it was worth doing, don't carry out the repair, apologise, send the glasses back and refund my money. Two weeks on? Still not even a courtesy reply. Hey ho.
Excellent, quick and efficient service from start to finish. Very pleased with the finished article. Also, a lovely extra of a RayBan case and cleaning cloth. I would definitely recommend.
Can not fault the service. The arm of my glasses got bent, then eventually broke off. I sent them off for repair on Monday morning, I received an email the following lunchtime saying my glasses had been repaired and been sent back, and if it hadn't been for a delivery error by Royal Mail I would have received them by Wednesday afternoon(48 hours after the sent them off ). They arrived the next day Thursday but, like I said, down to a delivery error from Royal Mail. 10/10 for service, repair and customer care. Would defiantly recommend Alphaomega 100%.
Wow, just absolutely incredible. My glasses look brand new, just like when I first bought them out of the box. I couldn't be more over the moon and am so grateful!!!! Thank you I'm so happy. Amazing price for the fix.
Absolutely top drawer service received from this firm! I posted my Oakleys on Monday lunchtime and already have them back today -Thursday of the same week. Excellent job of replacing the nose joint that became loose and floppy and new 'sleeves' for each arm. No damage and very clear quote and communications. THANK YOU!
1st class service . Gives online quote and glasses posted on Thursday pm arrived back Saturday am. . Repair carried out and glasses look like a new. I would recommend anyone to use this company.
I rarely leave a review but felt I must in this instance. I sent my beloved X-Metal Penny's to AlphaOmega for the bridge to be replaced and specifically chose them based on previous reviews, although I was a little apprehensive. I posted these out by Special Delivery Thursday and was amazed to receive a reply early Friday to advise the glasses had been repaired and were being dispatched that day. They duly arrived Saturday morning and are as good as new. I can not recommend the team enough and am hugely grateful for the care and service provided. A fantastic company to deal with.
Highly recommend AlphaOmega Glasses Repair. It wasn't only a one time I had to use their service. They're always easy to communicate, super fast responders, the works just always ready in a blink, in a great price and the posting out is really quick too. I'm just really pleased with them always. If your glasses got broken, don't look further. :)
Had my wife's sunglasses repaired a few years ago and still going strong. The repair was quick and the staff were friendly. I dropped them off there and they were ready within the hour. Need another pair doing so will be nipping down to get them repaired also. Recommend.
Oakley repair to carbon fibre sunglasses. Great service. 1st glass repair. Very helpful and wish I had gone here 1st before trying to repair myself. Would highly recommend. Thank you.
Thanks a lot for such awesome work. I am so grateful for repairing my favourite glasses in just 24 hours. Well done AlphaOmega.
Just driven to Crewe from Warrington as I have used this company previously. They are a fabulous company to deal with and deserve a really good accolade! Well done AlphaOmega.
Just wanted to say thanks for the amazing service. My Ray Ban sunglasses were over 30 years old and other places I'd contacted refused to repair them. AlphaOmega repaired and returned within 48hrs!
Great service would definitely recommend. I would give them 5 stars based on customer service and quality of repair! Sent photos of my Ralph Lauren sunglasses and got a quote within 24 hours. Contact was really good all throughout the process, they emailed when they received my glasses and when the repair was complete. Repair complete within 48 hours and sunglasses returned immediately. Repair is so good you would never know they were ever broken.
Shockingly good service, so good I thought I'd been conned and paid for the privilege. My glasses came back fixed, cleaned & arrived 2 days after I sent them for repair. Thank you so much.
I can't recommend this company highly enough, I sat on my Gucci rimless glasses breaking both arms for the fastening point. Emailed them with a couple of photos and was quoted £45 to repair them, sent them in the post on a Tuesday and had them back on the Friday looking as good as new. Really happy with the speed of service, quality of the workmanship and the price. Five ⭐️ all round!
I broke my £300 Gucci Sunglasses (both arms completely snapped off). About 15 different opticians told me they were unfixable and I'd have to replace them. Gucci told me it would take 3 months to assess whether they were fixable or not – and if they were it would probably be cheaper to buy a new pair anyway. I was sceptical about sending them to Alpha Omega repairs, the reviews almost seemed too good to be true but I'd exhausted all other options. I sent them off on Monday and it is now Wednesday and I have them back, completely fixed (and for £35!). I absolutely swear by this company and will forever recommend them. I had an "unfixable" pair of sunglasses back in my hand 36 hours later and as good as new. I am so impressed – genuinely have never experience such a quick and high quality service before.
Just received my Raybans back this morning after being sent away on Wednesday. I thought they were unrepairable, they look brand new again. Thank you so much – would highly recommend.
Very and good job on my frame. It was returned in a day. Cannot ask for any better service.
World Class service. Fixed my glasses in (must have been 2 hours). Door to door by special delivery post from London, to their workshop, in 3 days seamless. As good as new. Genuinely awesome (btw I normally complain a lot about service :-) ).
Excellent service they do what they say at a good price and in a short space of time. 5 star.
Having seen good reviews online I decided to try this repair service. The process is quick, easy to follow and transparent. I found that submitting an online request was simple using the well structured and easy to follow website. The quotation for repair and detailed explanation was also very clear and straightforward. I sent my broken glasses on Saturday and got them back on Tuesday. Great fix and so quick! I am very impressed. I will use your service again if I need to and would be happy to recommend to anyone.
Absolutely amazing they fixed my glasses within 20 minutes today. Would highly recommend and amazing down to earth price as well 10/10 😊
Absolutely amazing! Glasses broke over the weekend. Told by opticians Monday that titanium frames, so not reparable. Dispair!! Came home, googled 'titanium glasses repair' and found AlphaOmega at top of the list. Response to email enquiry with quote by Tuesday morning. Put glasses in the post 1st class Tuesday afternoon per instructions. Advised by email Wednesday morning repair had been completed and they were in the post back. Received them Thursday morning by special delivery. Glasses are as new, even some areas where frame colour had degraded have been made good. Price including all postages, under £45. This really is a fantastic service, as many other reviews also confirm. Thanks so much, AO!
Exceptional. Prompt, efficient, pleasant to deal with and great value for money! From posting out my broken specs to getting them back in mint condition took under two days. Impressed.
Genuinely impressed with great level of service. Thank you.
I've just received my 25-year-old vintage Gucci Sunglasses back from Alphaomega after sending them to them on Monday morning (it's Wednesday @ 11 am now).... Outstanding workmanship on the repair, ultra-fast turnaround time and they look "as new" as if I've just bought them from Gucci. You'd seriously never know they'd touched them. Please don't have any doubts about using Alphaomega as they're are a company who you can totally trust with prices that are a fraction of having to purchase new glasses.
What amazing service! Friendly phone advice was given. Posted 3 items on Wednesday afternoon and they were repaired and delivered to our door Friday morning before 9. My optician said two of the frames were unrepairable!! You saved me hundreds of pounds.
Fantastic service and such a quick turnaround. I was shocked when my glasses were back at my house, repaired, two days after I'd sent them off! Highly recommended.
The hinge holding the arm of my designer glasses snapped on Friday and the optician said they were not repairable. I found Alpha Omega through a Google search and sent in an enquiry. I received the quote at 7.30am Saturday but unfortunately it went into Spam so I did not see it in time for the post. I sent my glasses to Alpha Omega on Monday by first class post, paid for return by Fedex fast delivery and was astounded and delighted to receive them fully repaired, before lunch today (Wednesday). The glasses are as new – in fact they seem sturdier than when new! Great great service. Excellent workmanship. Great price (£35). I cannot recommend this company highly enough – what a find!
Unbelievable service! so fast, excellent repair. Such a reasonable price. Couldn't be happier that I can get my glasses repaired instead of having to buy a new pair.
Really pleased with my glasses brilliant job and didn't cost a lot for the repair, thanks a lot guys highly recommend.
Broken flexible hinge on expensive high end frames with top end Carl Zeiss lenses. Posted to Alpha Omega on Tuesday afternoon and received back invisibly repaired first post Thursday morning, AMAZING!
Top class service. Glasses returned in 2 days looking like new. Great communication by email and a very reasonable price. Highly recommended.
Outstanding service!! I posted off my broken glasses in the afternoon of 29th December and received them back (mended perfectly) less than 48 hours later on the 31st. Thank you.
Excellent service posted glasses on Wednesday and had them back on Friday 9 am !!! Thank you.
Impressed from start to finish. They took care with the photos for estimate, agreed to repair hinges but not attempt lens scratch, job completed in a week, hinges good as new.
Brilliant service- wife broke her glasses Sunday. Found AlphaomegaSunday night and asked for quote with reply 8am Monday. Sent glasses Monday and they were back repaired Wednesday night- would have been Weds morning with Royal Mail I think. Thank you so much for great service.
A truly professional set-up, with excellent craftsmanship and service!
Thank you for your service : quick, efficient, friendly – everything I could have wished for. Will recommend Alphaomega!
AlphaOmega has saved the day. After breaking one of the leg of my spectacles I went to a few opticians (and the manufacturer) which all said I would have to buy a spare leg for 150£ (more than half the price of the spectacles with lenses). AlphaOmega managed to carefully solder the leg back on in a very discrete way for just a fraction of that within a day. I can not recommend them enough!
I broke the bridge in my spectacles. AlpaOmega repaired and returned them on the same day. The repair is almost invisible and the bridge has been strengthend by the addition of a bar which is imperceptible when worn. I am very satisfied and recommend the company to anyone needing spectacles repair.
Fantastic repair on my dog chewed Ray -Ban sunglasses fast service glasses as new. Many Thanks
I highly recommend this company for glasses repairs. I had a pair of glasses that got damaged. In record time my glasses were fixed and emailed to me. I am extremely impressed by the service I received. I would definitely recommend them to customers.
This company are absolutely brilliant! Their service is second to none, their prices are more than reasonable and their turnaround time is so quick they must be wizards! Honestly, I've used them for my son's glasses repair and for several pairs of my own. Each time I've been amazed anew by just how good they are. My glasses get repaired and are back to me so fast it's unbelievable. The repairs are excellent and I don't think there could be another company to beat them. Customer service communicates very well and their response time is super fast. You also feel like you've had a very personal service. Can't recommend these enough- hence the glowing but sincere review. Well done guys! Carry on the good work. And thanks again!
Great service and a quality finish to my bent glasses.
Absolutely unbelievable first class repair and service. After mailing my glasses I got a personal email following day to say my specs were on the way back to me. They are quite expensive Armani frames and I thought they were beyond repair. The glasses came back to me expertly packaged and repaired as though they'd never been broken. The frames actually feel a lot stronger than when originally purchased. I am over the moon. First class service and repair. I highly recommend this company and will not hesitate to use again should I be "clumsy " again in the future. Thank you very much.
Superb, super-speedy service and workmanship. Thanks so much
Great service, excellent communication, fast turnaround -- first class repair -- a pleasure to deal with companies like this.
Great job repairing my Police sunglasses, they look new again. Thank you.
I don't normally leave feedback but your service deserves to be applauded. The broken glasses were received and returned within 24 hours and were perfect. You repaired what other opticians said could not be repaired. Well done and much appreciated, thank you.
Absolutely fantastic service. I sent my glasses to be repaired on Tuesday and I received them back fully repaired on Thursday. If you need your glasses repairing these are the people to do it!!
I damaged my Prada sunglasses a few years ago and they have sat in a drawer since. I recently found this website and asked for a quote. I sent them on Friday and they were returned to me on Tuesday. I'm so pleased. A very easy process and I can wear my glasses again.
Many thanks for the repair. I have on and off in the last few years tried to find somewhere that might duplicate that frame, thinking it was the only way to have such a petite design gain, thinking a repair would be too expensive. Thank you for proving that wrong.
I am more than happy with Alpha Omega. They repaired my specs and returned them in record time. Job well done first class. I would recommend them to anyone. I have to mention Linda? She understood my situation not having any decent glasses waiting for my good ones to be repaired. Again thank you Alpha Omega team .
Thank you! Quick , reasonable price, perfect repair. Would highly recommend and have done so.