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AlphaOmega
Frame Repairs
 

Customer feedback on glasses repair

At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.

Below is a selection of unsolicited emails from satisfied customers. Click on the Trustpilot badge to read testimonials posted on the independent review site.

OAKLEY REPAIR
Adam o. newcastle

I don't normally leave feedback, however I needed to as this was a wonderful service. I Posted my Oakley Juliet sunglasses on Monday afternoon for bridge repairs, got them back repaired on Wednesday. Fantastic service, highly recommended!

EVATIK GLASSES REPAIR
Adrian R. GLASTONBURY

I can't rate the service highly enough. After my frame broke I thought it was a write off as it is no longer available but for just £20.00 AlphaOmega proved me wrong. The repair is first rate and I only posted it off on Monday and have it back on Wednesday. Thank You! I will recommend your service to anyone who has need of it.

GLASSES REPAIR
Alan P. MALMESBURY

I was quoted £135 by my local optician (ex-optician) "It has to be a new frame, as we can't obtain spare parts," they said. I then found Alpha Omega and without fuss and at a very fair price the repair was done and the glasses were back with me within two days.

OLIVER PEOPLES REPAIR
Alan R. MANCHESTER

One hundred percent the best money I've ever spent. I dropped my Oliver Peoples sunglasses and scuffed them all around the frame. I thought I'd have to fork out £317 for a new pair, wrong. I paid AlphaOmega £35 and they were returned the next day in the same condition as new. I can't believe it. Absolutely over the moon. Repeat customer for life. Keep up the good work!

LOZZA GLASSES REPAIR
Alan W. COWBRIDGE

Many thanks for your superb service. My glasses came back as good as new and all for £20. I will certainly recommend AlphaOmega to my friends and relations. Best of luck.

RAY-BAN GLASSES REPAIR
Albert E. WIDDINGTON

What fantastic service. I hadn't followed the instructions properly in sending the broken arm, but the repair was done at the price of the original quote. Thank you so much and for the incredibly prompt turnaround. I would give you five stars out of five.

RAY-BAN GLASSES REPAIR
Alex S. WEST DRAYTON

Excellent service. Sent off my Ray-Ban sunglasses on Tuesday afternoon, were back in my hands by Thursday afternoon. Repaired and fixed without any issues. Fantastic work from the team and they look brand new! Many thanks for your hard and rapid work. Will be sure to come back if needed!

OAKLEY GLASSES REPAIR
Alex W. CHESTER

This company is amazing, fantastic and miracle workers! I had somehow managed to step on my Crosshair Oakleys and crushed them. The frame was snapped in one place and totally misshaped ... But they have come back like new. I am totally amazed and can't recommend this company highly enough. Thank you so much for your brilliant workmanship and service!

OAKLEY GLASSES REPAIR
Alexander T. PORTSOY

I posted the glasses on Saturday to AlphaOmega and they were returned to me on Tuesday, looking like new! What a fantastic service! These folks certainly know their way around a set of spectacles. As for cost, I thought my Oakley reading glasses were wrecked and would be needing new frames. But for £20 plus return postage, all sorted. Five stars to this company!

ASOS GLASSES REPAIR
Alice B. BRIGHTON

Excellent service! Really easy instructions to follow about sending glasses off and they were sent back to me within two days of me sending them off. Would highly recommend, perfectly packaged and in excellent condition. Would definitely use again, thank you!

RAY-BAN REPAIR
Alison F. LONDON

Smashed my RayBan sunglasses falling off my bike along with a broken cheekbone! Sent them to AlphaOmega for repair but didn't expect to get them back for my holiday as the lenses were coming from Italy. Just 15 minutes before the cab arrived for the airport my glasses were delivered, good as new. A great fast service.

RAY-BAN GLASSES REPAIR
Alison T. SHIPTON UNDER WYCHWOOD

I had a much-loved pair of Ray-Bans which I had been told were beyond repair. AlphaOmega restores them to good-as-new condition, quickly and for a very reasonable price. On the back of that experience, I sent my 30+ year old Wayfarers for repair (again, not holding out much hope) and they did another fabulous job.

PRADA GLASSES REPAIR
Amy O. LONDON

Amazing service – I sat on my glasses and one arm was bent out of place while the other had come off completely. I sent the glasses off on Wednesday and they were returned to me good as new by Saturday morning! Would highly recommend.

GLASSES REPAIR
Andie S. KENILWORTH

What an absolutely brilliant service. I broke the arm off my glasses through the hinge on Tuesday evening, found this company via Google and read the wonderful reviews. Glasses in post by 9am on Wednesday morning. It is now Friday, 11.30am and I am wearing them. The repair is fantastic ... I will definitely be passing the details on. Many thanks AlphaOmega for a terrific service and high-quality repair at a very modest cost.

BRINK GLASSES REPAIR
Andrea G. ESHER

Having to been told by the opticians that my frame was no longer available and therefore couldn't be repaired (expensive varifocals), I was delighted that AlphaOmega said that they could replace the arms with generic arms. Sent them off to them on Thursday and they arrived back Monday. Really quick service and the glasses are once more serviceable. My only disappointment is that the brown arms were replaced with black ones (which looks slightly odd against the bronze metal). Otherwise would have been perfect and would definitely use again.

SPECTACLE REPAIRS
Andrei D. LONDON

Really well done. It took two days to repair the glasses and post them back. I hope I won't have to repair my glasses ever again but if I have to AlphaOmega will always be my first choice. Thanks for the quality service!

RAY-BAN REPAIRS
Andrew N. WINCHMORE HILL

Amazing, courteous and efficient service. The broken lens on my Ray-Bans was replaced with a genuine Ray-Bans lens and my sunglasses returned with no fuss and well packaged. I strongly recommend this company for repairs.

SPECTACLE REPAIRS
Andy C. LIVERPOOL

My expensive Flexon glasses suffered a broken bridge. They were posted, repaired (excellently I might add) and returned in the space of two days. Superb service and very high quality repairs. Very, very impressed. Thank you.

CALVIN KLEIN REPAIR
Angela B. HIGH WYCOMBE

All the local opticians said my specs were beyond repair and I would have to buy a new pair. Through AlphaOmega the glasses were repaired for £20 and returned to me within five days. Very impressed and extremely grateful!

PRADA GLASSES REPAIR
Angela G. WEST MALLING

Amazing and quick service. Sunglasses look brand new after a lens repair and clean. They even tidied up the case where the paint had worn off. Posted on Monday and had them back by Wednesday morning! Brilliant. Thank you very much and merry Christmas.

TITANIUM REPAIR
Angela H. BLACKPOOL

Many thanks for super quick excellent service and repair to my titanium rimless spectacles. I posted them to you Thursday 4pm. and got them back Saturday 9.30am. Less than 48 hours – brilliant. I was a bit worried at you being an on-line service but I'm very impressed and will recommend to others.

BVLGARI GLASSES REPAIR
Angela M. GLOUCESTER

I am thrilled! I had lost a nose piece on my Bvlgari glasses in a car accident. My opticians said nothing could be done! AlphaOmega have made a fantastic job and returned them within a couple of days. I would highly recommend this firm. Thank you.

PRADA GLASSES REPAIR
Anna H. BEDFORD

So I sent my broken Prada sunglasses off thinking that they were a lost cause. I sent them on the Saturday and received them back on the Tuesday completely fixed and serviced. WOW an amazing service, something that's rare to find these days. Thank you very much indeed. :)

TOM FORD REPAIR
Anthony N. LIVERPOOL

Massive thanks for a truly outstanding level of service. I had my damaged Tom Ford sunglasses repaired and returned in one day! When all hope was almost lost (all the opticians and Tom Ford reps said I needed a new pair) and I was staring down the barrel of a £250 plus replacement. AlphaOmega to the rescue at under £30! Awesome stuff.

KARL LAGERFELD REPAIR
Antony s. swansea

I broke these glasses weeks after purchasing so they are like new apart from the accident damage. I sent them to AlphaOmega on the Monday and got them back fixed, cleaned and even with replaced parts I didn't know I needed, all for the original quote. Incredible service, do not hesitate.

RAY-BAN LENSES
B. Hearn. PETERBOROUGH

We received the Rayban sunglasses back today following replacement lenses. We have to say the service provided was absolutely first class and we are delighted with the results. Thank you so very much from very happy customers.

ARMANI GLASSES REPAIR
Barry D. NORTHWICH

I snapped the arm of my Armani prescription glasses, which cost over £500. I tried to purchase new frames but they were discontinued. I found this company on the internet and bingo. Sent and returned within 48 hours and at a very reasonable cost. I can hardly see the repair. Don't throw those damaged glasses away. Simply send to this company and save a fortune. I will be using your services again without any hesitation. Very professional. Many thanks, Barry.

GLASSES REPAIR
Barry K. MIDDLESBORO'

I received my spectacles safe and sound and could not believe in the rapid response in returning my repaired glasses. I will certainly let all my friends know of your excellent service. Thank you for saving me a lot of money not having to buy a new pair.

GLASSES REPAIR
Ben S. MANCHESTER

Despite being initially apprehensive to use this site, I have to say I'm nothing other than astounded by the quality and speed of service. I was told by Specsavers that my glasses couldn't be repaired. I sent them off on Friday and back by Tuesday with two new drilled hinges and I'm very pleased! I would use you again in an instant.

OLIVER PEOPLES REPAIR
Bill P. LIVERPOOL

I've had my Oliver People's glasses for some now but the right arm hinge rivets had worn and not one of the opticians I took them to had any idea or even a suggestion how to get them repaired! I found AlphaOmega by chance and paid £20, sent them on the 9th August and received them back Friday 11th August. The results were amazing! Rivets sorted, glasses and lenses clean and as new. Can't recommend this company enough! Many thanks and well done the staff at AlphaOmega.

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