Customer feedback on glasses repair

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At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles.

We have handled queries from Switzerland, Malta, Spain — even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers.

We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy. To comment on AlphaOmega service please click on Add Your Comments below. We are also now on TrustPilot so if you prefer to leave an independent review then click the icon.

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Sunglasses repair
  • Adam Christie16th March 2019 5:47pm

    Thank you so much! Really quick turnaround on a broken arm of a titanium frame. The damage was right at the most fiddly, thinnest point as it went into the plastic bit. Awesome service.

  • Steve jones14th March 2019 9:22am

    Excellent service. Very professional, very quick and efficient. Thank you. I will definitely use AlphaOmega again and recommend.

  • Gary K12th March 2019 1:00pm

    I damaged the arm bracket on my Rayban sunglasses. All Rayban could offer was selling me another pair, they are only a few months old! AlphaOmega came to the rescue and repaired them for only £20. The repair only took three days and they were back with me. First class service and I would definitely use them again. Well done to you guys.

  • Joannis Joannou9th March 2019 5:22pm

    AlphaOmega is an excellent first class service in glasses repair. I had my Armani metal frame broken at the bridge. Opticians have not been able to help. I didn't want to give up and after searching online I came across AlphaOmega. I called and enquired and feeling fully satisfied I sent them up to Crewe in Cheshire on Thursday 14.00pm. The next morning at 9.30am I received the assessment and payed by card. £42 for a titanium mending, new nose pads and the return registered postage. The glasses arrived on Saturday at 11.00am by post parcel. Many thanks and best wishes to AlphaOmega and dedicated staff.

  • Roger Williams6th March 2019 1:33pm

    It was a great service. The flexible bridge on my old Oakley sunglasses had been broken for some time but I couldn't find anyone to fix them. Just by chance I found AlphaOmega online and the time from my initial enquiry to receiving them back took just a week. They are stronger now than when I originally bought them. Many thanks to you guys, first class service.

  • Alan Sekers6th March 2019 12:10pm

    Unbelievably rapid, quality service. I've been wearing rimless glasses for thirty years, I didn't know you could repair them until now (could have saved a fortune). You turned the job around in 48 hours, wow. Thank you so much.

  • Antony smith6th March 2019 10:05am

    I broke these glasses weeks after purchasing so they are like new apart from the accident damage. I sent them to AlphaOmega on Monday and got them back fixed, cleaned and even with replaced parts I didn't know I needed, all for the original quote. Incredible service, do not hesitate.

  • Roger Williams5th March 2019 12:56pm

    First class service. After several years of struggling with my partially broken Oakley sunglasses, I found AlphaOmega online. From initial enquiry to receiving them back took just one week. They're better now than they ever were. Can't recommend you guys enough, brilliant service. Many, many thanks.

  • lilian Heathcote5th March 2019 10:23am

    Thank you for repairing my glasses, your service is impeccable. Today I am overwhelmed with the service you have given me. I now have what looks like a new pair of glasses, which the optician said could not be repaired. You have reinstated my faith in reliable fast and extremely valued business acumen. Many thanks.

  • Sue Horan1st March 2019 11:23am

    Along with loads of other positive comments, I am also very very impressed with the service I have received and amazed at AlphaOmega's prices. All the opticians I asked for repair quotes just told me it was not possible to mend my specs. I sent them off Wednesday, February 27th and have just had them back this morning, Friday 1st March. Fantastic! I will always pass on this company's details along with my complete satisfaction with the service I have experienced. Thanks very much.

  • Mara Gibbons1st March 2019 8:57am

    My favourite pair of glasses got bent out of shape when I fell down some stairs and broke my wrist. Boots said they couldn't be repaired but directed me online and we found AlphaOmega. From a photograph of the damage, we were quoted a price (really reasonable). I sent them off on Wednesday and got them back on Friday as good as new. So happy.

  • Jon Davies28th February 2019 11:58am

    I am very happy! I sent my glasses for repair on Tuesday and by Thursday they have been returned repaired. Fantastic service. Thank you.

  • Paul Scott28th February 2019 10:26am

    I can't praise AlphaOmega enough. I had a broken pair of very thin rimmed specs which I thought could never be repaired. After a quote of £20.00 plus postage I sent them off on Monday afternoon and I received them back on Thursday morning. They were fully repaired, serviced and polished. I will recommend this company to all my family and friends.

  • Patricia Boast23rd February 2019 4:55pm

    Prompt and quick service, excellent. The glasses are fine. My only quibble is it didn't say on the invoice what had actually been repaired/replaced.

    Editor's comment: Dear customer,
    thank you for your feedback, we do appreciate any comments on the service we offer as they help us to give our customers a better experience.
    We normally just put on the paperwork which package was bought at the time and not specifically which area and what type of work is carried out. This helps in our invoicing process as we promise to return the same day we receive them. However this does not help you to know what work we have done should you forget. We will consider your comments and make any changes going forward.
    Thank you again.

  • Jane G-Thomas22nd February 2019 11:30am

    Absolutely unbelievable service! I posted on Wednesday and they were returned as new on Friday for minimal cost. Designer titanium frame had broken and an optician claimed it couldn't be repaired and that I'd need to buy a new one. Will be telling all my friends about you. Thank you!

  • Jackie Harris6th February 2019 8:35pm

    Fabulous service, I posted Monday afternoon and they were delivered to me repaired by Wednesday morning. I sat on my glasses and broke the arm off. Repaired perfectly!

  • AL6th February 2019 6:05pm

    Fantastic service, excellent repair and returned very speedily. Very satisfied.

  • Eric Gill1st February 2019 10:14am

    I could not have asked for a better service, posted on Wednesday and received mended on Friday. The service exceeds my wildest expectations and the repair is so good that I had problems deciding which hinge had been broken and repaired. I fully recommend AlphaOmega and many thanks for such professional work.

  • David Hanley30th January 2019 4:36pm

    So pleased that I found AlphaOmega after my optician said my glasses were un-repairable. Sent them Monday at 2pm and they were back and looking good as new on Wednesday morning. Super service from a company that I would not hesitate to recommend. Thank you.

  • Ola Famojuro28th January 2019 2:13pm

    Thanks for a prompt, quality service. The quality of repairs to my frame are unbelievable. I am very pleased and will recommend/use again. Thanks.

  • James Hodge10th January 2019 6:18pm

    I'm amazed at such great customer service and haven't experienced that for a while. To send a pair of glasses on Tuesday and have them back fully repaired by the Thursday, less than 48 hours later, for just £20 (plus very reasonable p&p express delivery) is superb. Very highly recommended.

  • BarryHamilton4th January 2019 8:30pm

    AlphaOmega sourced parts and repaired a coveted pair of 20 year old Jaeger spectacles. I couldn't be more pleased. Thank you.

  • Wendy Ricketts24th December 2018 4:23pm

    I cannot praise AlphaOmega enough. I had two pairs of broken designer, high prescription glasses that came in at around £500 each. I was upset at the thought of just throwing them away when I discovered this website. I was quoted £20 for each repair and couldn't be more pleased with the results. Both were flawlessly repaired and the frames straightened. They arrived at AlphaOmega on the Friday and were back with me on the Saturday in perfect time for Christmas. I would definitely use this wonderful service again.

  • Martin Chadwick22nd December 2018 4:15pm

    Absolutely first class service. A well-organised website and clear information. Three days in total for glasses to be sent, repaired and returned home. I saved hundreds, as Boots wanted to sell me a new pair! Many thanks, AlphaOmega.

  • Dave Peters21st December 2018 12:55pm

    I thought my treasured Ray-Ban sunglasses were lost after they were badly buckled, distorted and had a lens come out after being accidentally sat on in a car journey. I got a quote, then posted them off to AlphaOmega. They have just been returned to me in within a few short days, as good as brand new. I couldn't be more delighted.

  • Paul Beaton17th December 2018 12:27pm

    It was just a minor repair but without which my glasses were unusable. The nose pad had completely broken off. I posted them on Thursday and they were delivered back to me the following Monday. Fabulous service!

  • Gucci Glasses Repair4th December 2018 3:14pm

    My eighteen-month-old baby secretly took my glasses and bent them. I thought that they were repairable by my specs provider said they said they weren't fixable. I found Alpha Omega who were so helpful, gave me a quick turnaround and fixed them at such a reasonable price. Thankfully I didn't have to buy a new pair of glasses as I love my current ones and they weren't cheap to replace. Thanks to the team at AlphaOmega!

  • Mikle Lees30th November 2018 2:44pm

    Wonderful and top notch service. AlphaOmega gave good advice over the phone, so I sent off fairly new rimless glasses that had broken in two by being sat on! Self-repair did not work. As promised, the specs were returned within 48 hours by secure post, repaired to almost new condition. Thanks to Mark, Dave and friends for a great job. Lesson learned — if you break your specs then forget the super glue and give AlphaOmega a call!

  • John C.28th November 2018 12:09pm

    Fan Mail. From my initial phone call to the return of repaired glasses (as good as new) in three days. It was a remarkable, friendly, professional service. Thank you.

  • Clare Buxton18th November 2018 8:06pm

    On retirement, I treated myself to some Rayban sunglasses. To my horror they were damaged in my car, the arm snapped near the hinge. I expected normal opticians to be unable to mend them but discovered AlphaOmega's reviews. Dubious, I completed the questionnaire and sent photos off for a quote at 7.30pm. To my surprise, a personalised message and quote came back by 8.30pm that evening! Impressed, I sent glasses and the £50 payment the next day. Five days later they were back, perfect, now as new. I've continued to wear them all summer. Many, many thanks for absolutely superb service and for saving me a fortune! I wish I could let everyone know about you! Lucky I looked online that night.

  • Marilyn Macaluso17th November 2018 12:19pm

    Delighted to have my Red or Dead sunglasses back so quickly and fully restored. Fantastic service — thanks very much!

  • Amanda Sweeting16th November 2018 12:30pm

    My goodness I knew your reviews were good but I was not expecting such a rapid turnaround and such an excellent repair job. I had been to three opticians before I went online, who all told me the arm was not reparable. I cannot recommend you guys highly enough. Thank you.

  • Stuart Prescott4th November 2018 3:33pm

    It is rare that I complain or indeed give praise to companies that I deal with but in the case of AlphaOmega I am moved to make an exception. I trod on my Armani glasses, breaking and twisting the frame. Having received a quote of £20, plus secure postage, I sent them off for repair and received them back within a couple of days as good as new. I am extremely impressed with AlphaOmega Glasses Repair service and would thoroughly recommend them. Many thanks.

  • Monika Mladenova31st October 2018 10:29am

    Hey, guys I just want to confirm that the AlphaOmega team are professionals. I broke parts of my glasses totally. I was so sad but then I found this company on the internet and my hope came back. I sent the glasses and they repaired them very quickly and did a really briliant job. Thanks once again AlphaOmega.

  • Alexander Thomson23rd October 2018 4:25pm

    I posted the glasses on Saturday to AlphaOmega and they were returned to me on Tuesday, looking like new! What a fantastic service! These folks certainly know their way around a set of spectacles. As for cost, I thought my Oakley reading glasses were wrecked and would be needing new frames. But for £20 plus return postage, all sorted. Five stars to this company!

  • Verdi Y18th October 2018 10:09pm

    I was delighted to discover that AlphaOmega could repair my rimless spectacles. They did a brilliant job, returned them like new and within three days. Highly recommended. Thank you.

  • Monica Hartley14th October 2018 10:33pm

    The service was incredible. The glasses were sent on Tuesday afternoon and came back Thursday morning. I had completely snapped the arm off my Moscot glasses and they came back as new. I was so impressed and it was so reasonably priced. I have absolutely no hesitation in recommending this company.

  • Sharon McNamara10th October 2018 9:54pm

    I sent my daughter's Ray-Ban spectacles for repair after they had been sat on! They came back in two days. I'm very pleased with the service I received and the good communication via email regarding my repair. I would definitely use this service again. Thank you AlphaOmega.

  • Neil Duncan4th October 2018 7:20pm

    Oakley Keel Rimless: Brilliant service. I sent my rimless glasses, which my local optician claimed couldn't be repaired! I posted them via special delivery on Tuesday and received them back. good as new, on Thursday when I got back in from work. I actually thought they were the spare backup glasses which I ordered three weeks ago and was shocked to open up the package to repaired Oakleys! The glasses are as good as new. I highly recommend AlphaOmega.

  • Jackie Spencer4th October 2018 5:37am

    I have sent two pairs of Ray-Ban sunglasses. Both have been repaired well and returned within two days of me sending them. Fantastic service, would definitely use again and recommend to everyone.

  • Garry Jackson28th September 2018 6:55pm

    Oakley Badman — sent these in as the arm had broken at the hinge. Apparently this is a known fault in these and Madman Oakleys. Fantastic service, returned within four days from me sending them and the repair is excellent. Hopefully I won't need a repair on any glasses anytime soon but will use you again and have already recommended AlphaOmega. Thanks again.

  • Graham C Till25th September 2018 9:17am

    Many thanks for repairing the broken arm of my Ray-Ban sunglasses. Fantastic repair and very quickly carried out. Definitely recommended.

  • Derek Fraser18th September 2018 11:07pm

    This service is phenomenal. I sent my glasses on Friday and they were returned perfect on Tuesday. Brilliant, what more can I say. Thanks.

  • Emma Grattan12th September 2018 3:21pm

    I bent the arm on my brand new Gucci sunglasses, fully out of alignment and barely hanging on. I sent them off on the Thursday and got them back like brand new on the Saturday! 10/10, I would definitely recommend AlphaOmega.

  • Oliver Donovan10th September 2018 11:18am

    I stood on my favourite pair of Tom Ford sunglasses at a wedding, thought they were finished and would have to buy a new pair. I found AlphaOmega online through Google and have been so impressed with the service. I got my sunglasses back in the same week that I sent them and they look brand new. Will be sending another pair to get repaired and would definitely recommend.

  • Paul Taylor4th September 2018 1:43pm

    Wow! I sent my glassess off on Friday and got them back today (Tuesday). Top quality repair and mega-swift turnaround. Great job! I would recommend you to everyone!

  • shelley fowler31st August 2018 3:56pm

    I sent two pairs of glasses for repair, one of which was only two weeks old. I had damaged the arm on both pairs. I did take them to my optician who said there was nothing they could do and after looking on the internet found AlphaOmega I sent both pairs on Wednesday and was not expecting a result. I was amazed to get a delivery this Friday morning with both pairs repaired. I am absolutely delighted with this company, couldn't be happier and completely recommend this service.

  • Patrick Harness29th August 2018 8:15am

    Top notch service, very impressed. I would definitely recommend the service to anyone else.

  • Andrew Robertson22nd August 2018 11:06am

    Wow! What a service. I had my shades fixed and returned back within 48 hours of me sending them off! They're like new again! I would recommend AlphaOmega to everyone.

  • Luke Taylor20th August 2018 2:49pm

    Great service. My reading glasses had broken. I sent them off and got them back repaired so quickly that I thought I had accidentally sent them directly back to myself — excellent service!

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