Customer feedback on glasses repair

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At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles.

We have handled queries from Switzerland, Malta, Spain — even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers.

We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy. To comment on AlphaOmega service please click on Add Your Comments below. We are also now on TrustPilot so if you prefer to leave an independent review then click the icon.

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Glasses repair feedback
  • Damien Ford7th August 2019 10:59am

    For many of us, buying products and services online can be fraught with uncertainty, especially a distress purchase like glasses repair. My own experience has been consistent with all of the other reviewers here. I have to admit, rather embarrassingly now, that I was sceptical of so many positive reviews and comments. My own timeline was as follows: emailed an enquiry with images of damaged frame attached at 17.30 on Thursday evening. I received a reply within two hours advising me that the needed repairs were indeed possible to the two arms broken (hinge) on Oliver Peoples Larrabee frame. I sent first-class Royal Mail on Friday, signed for Sat am. Repaired and despatched back on Monday. Received Tuesday. Better than new, thank you so much to all the team there. World Class!

  • Mark Raynor6th August 2019 9:37pm

    Made an appointment to have my Oakley Juliet sunglasses repaired (loose bridge) while I waited after being told they were unrepairable due to their age.
    They quoted a price and an hour to repair and one hour later they were ready and the price quoted was the price I paid. The quality of the repair cannot be faulted and they are now as good as new. I cannot rate this company highly enough for their polite professional and high-quality work. Thank you once again.

  • Jav Ahmad5th August 2019 3:30pm

    The frames of my Vuarnet aviators got broken when I sat on them but Alpha Omega sorted them out. Not only are they as good as new — the microwelding is indistinguishable from the manufacture's own work — they arrived back in my hands in next to no time at all. Amazing service. Thanks guys.

  • Shirley Lawler5th August 2019 11:56am

    Amazing service. Sent my designer glasses off to have the broken arm fixed. Posted on the Tuesday had them back by Thursday. Specsavers said they couldn't repair them so I am really pleased. Excellent all-round service. Highly recommend.

  • Joanne Gaudiano1st August 2019 12:11pm

    10* rating!! I don't usually leave comments on sites but I felt I had to give credit where credit is due. After having contacted Gucci direct to see if they could repair my sunglasses, to which I got a reply that I should take them into a Gucci shop in London, I don't live in London! I then searched the internet and found AlphaOmega. Their quick and helpful replies to my emails were very impressive. I posted my Gucci glasses on Tuesday and got them back today. Unbelievable service from start to finish and very reasonably priced too :-) Well done and thank you very much.

  • Philip Churchill23rd July 2019 11:48am

    5* rating for service and repairs. Sent my Oakleys in for repair to the arm that had broken right on the frame. Tried lots of Oakley shops who said it could not be done and just wanted me to purchase a new pair. Thought I would try AlphaOmega as their repair was cheaper than new glasses. Posted them on a Thursday and got them back 2 days later repaired. WOW, now that is excellent service. I would recommend them anytime. Many thanks.

  • Louise McDougall16th July 2019 2:09pm

    I am so so impressed with the service I got from this company. Excellent repair, speedily returned and my Jimmy Choo sunglasses are in brilliant condition again. Well done and thank you.

  • Chris brown11th July 2019 1:55pm

    Found these people after a general search to get y glasses fixed, sent them a photo on Sunday, got a reply Sunday afternoon, glasses posted on Tuesday and returned mid morning Thursday, excellent service good price , unusual for me to say it, but I am extremely well impressed, will defiantly use them again and will recommend to anybody I know that needs their glasses repairing

  • David Helps11th July 2019 12:02pm

    Absolutely Superb Service. My Rimless Glasses in Ray Ban Frame got damaged, contacted AlphaOmega who were very quick to respond with a price, sent them Tuesday, they repaired them Wednesday and they were back with me Thursday polished everything tightened and looking like new. Can't fault them and would recommend them to anyone.

  • Phil Harmer10th July 2019 1:58pm

    What a great service. I snapped the arm off my glasses after it got bent and I tried to fix it. The hinge that was embedded in the plastic frame sheared off. I was about to buy a new pair as I didn't think it was repairable, but then I found AlphaOmega and thought I'd give it a go. Super fast turnaround, great communication, a very fair price and an excellent repair. The glasses are as good as new and I can't even tell they've been repaired. If there were six stars you'd get them all. Just use this company. They're the best.

  • Victoria Grimshaw5th June 2019 10:02am

    ***AMAZING SERVICE*** The arm of my glasses fell off on Monday morning. I was given a recommendation to use AlphaOmega. I contacted them via email with pictures of my glasses and was given a quote quickly which was a very reasonable price. I bought my voucher online via PayPal and then popped all the info and the glasses in the post. The glasses were then fixed on the Tuesday and I received them back in the post today (Wednesday) before 10am! Not only did they fix the broken arm but they tightened the other arm, replaced the nose pads and gave them a fantastic clean! Will most definitely use them again! Thanks.

  • Tracy Poole3rd June 2019 3:03pm

    I was initially sceptical about using an online repair service to send off my designer Versace reading glasses but it is a surprisingly brilliant service they provide. I requested a quote and received it back within 24hrs & the payment is really easy to do. My glasses arrived back well packaged in 3 days!! The nose pad had broken off and there were some missing gems from the arms but they arrived back like a brand-new pair of glasses !! I would highly recommend using their services and l would definitely use them again!

  • Grace Piper23rd May 2019 5:26pm

    Wow! These lot can perform miracles. After part of my sunglasses' arm snapped off, many high end glasses repair shops said it wasn't possible to fix. AlphaOmega fixed them within a day or so and had them back to me two working days after I sent them. They're like new. Such amazing prices and great customer service. You can trust them 100%! Thanks!

  • Ian Wicks22nd May 2019 10:12pm

    Amazing service as always. My sunglasses were repaired 11 months ago and the original issue started to occur again. I contacted AlphaOmega and they agreed to repair free of charge as it was within the 12 month guarantee. I posted on a Thursday morning and they were back with me fully repaired on Saturday morning. I wouldn't go anywhere else.

  • Andrew Grice22nd May 2019 1:08pm

    Wow, what service. Sent on Monday and got them back on Wednesday. Excellent repair job, thank you so much.

  • Jodie Jodie8th May 2019 11:35am

    Excellent service. I'm very happy with my sunglasses lense replacement. Five stars.

  • Barrie Cooper7th May 2019 2:05pm

    Don't bother looking elsewhere, these people are the absolute best. I can't praise them highly enough. Top, top service.

  • Bill Sibbo2nd May 2019 10:02pm

    Absolutely excellent service to my glasses. The Oakley nose bridge repair service had an extra damaged seal done for free. I received them back two days after sending. Top Service.

  • Jenna Faulkner26th April 2019 2:58pm

    I thought I would never get my beautiful Fendi sunglasses repaired in Spain and I was right. By accident almost I found AlphaOmega and problem solved!! Such a quick turnaround and professional service. The only place to go for repairs to much loved, expensive eyewear. Thanks a million to the team in repairs at Alpha Omega. Jenna, Benalmádena, Malága.

  • Bill Stone25th April 2019 12:26pm

    Brilliant and very speedy repair on some unusual Ray-Ban frames and lenses. The repair had already been turned down by one website so I was chuffed to have AlphaOmega say yes and then do the repair so brilliantly. Had been initially a tad cautious of having to pay in advance but the lenses tbf did have to be imported from Italy especially. Very happy with the repair and the company. Very happy to recommend.

  • Sophia Shepherd17th April 2019 7:29pm

    Really quick service and my favourite glasses are fixed. It's hardly noticeable that there was damage in the first place. There was a bit of an issue with the website and payment that caused slight panic but I just included this information when sending my glasses off and everything was fine. Overall extremely happy!

  • Michael Bolton4th April 2019 3:37pm

    I live in the Isle of Man. Despite that my glasses were delivered back in perfect condition less than 2 days after I posted them to AlphaOmeg and at a very reasonable cost, I cannot fault such service.

  • Dion Richards25th March 2019 2:31pm

    Posted LOZZO Titanium rimless glasses on a Friday for weld repair, arrived @ AlphaOmega early Monday and were posted back to me same day. I received them Tuesday morning. Excellent repair and service. Thank you.

  • Michael James Whitaker19th March 2019 11:26am

    Excellent service for a difficult Titanium frame repair. My glasses were returned with unbelievable speed virtually over a weekend. Could not be more pleased. I have no problems in recommending this company.

  • Adam Christie16th March 2019 5:47pm

    Thank you so much! Really quick turnaround on a broken arm of a titanium frame. The damage was right at the most fiddly, thinnest point as it went into the plastic bit. Awesome service.

  • Steve Jones14th March 2019 9:22am

    Excellent service. Very professional, very quick and efficient. Thank you. I will definitely use AlphaOmega again and recommend.

  • Gary K12th March 2019 1:00pm

    I damaged the arm bracket on my Rayban sunglasses. All Rayban could offer was selling me another pair, they are only a few months old! AlphaOmega came to the rescue and repaired them for only £20. The repair only took three days and they were back with me. First class service and I would definitely use them again. Well done to you guys.

  • Joannis Joannou9th March 2019 5:22pm

    AlphaOmega is an excellent first class service in glasses repair. I had my Armani metal frame broken at the bridge. Opticians have not been able to help. I didn't want to give up and after searching online I came across AlphaOmega. I called and enquired and feeling fully satisfied I sent them up to Crewe in Cheshire on Thursday 14.00pm. The next morning at 9.30am I received the assessment and payed by card. £42 for a titanium mending, new nose pads and the return registered postage. The glasses arrived on Saturday at 11.00am by post parcel. Many thanks and best wishes to AlphaOmega and dedicated staff.

  • Roger Williams6th March 2019 1:33pm

    It was a great service. The flexible bridge on my old Oakley sunglasses had been broken for some time but I couldn't find anyone to fix them. Just by chance I found AlphaOmega online and the time from my initial enquiry to receiving them back took just a week. They are stronger now than when I originally bought them. Many thanks to you guys, first class service.

  • Alan Sekers6th March 2019 12:10pm

    Unbelievably rapid, quality service. I've been wearing rimless glasses for thirty years, I didn't know you could repair them until now (could have saved a fortune). You turned the job around in 48 hours, wow. Thank you so much.

  • Antony Smith6th March 2019 10:05am

    I broke these glasses weeks after purchasing so they are like new apart from the accident damage. I sent them to AlphaOmega on Monday and got them back fixed, cleaned and even with replaced parts I didn't know I needed, all for the original quote. Incredible service, do not hesitate.

  • Roger Williams5th March 2019 12:56pm

    First class service. After several years of struggling with my partially broken Oakley sunglasses, I found AlphaOmega online. From initial enquiry to receiving them back took just one week. They're better now than they ever were. Can't recommend you guys enough, brilliant service. Many, many thanks.

  • Lilian Heathcote5th March 2019 10:23am

    Thank you for repairing my glasses, your service is impeccable. Today I am overwhelmed with the service you have given me. I now have what looks like a new pair of glasses, which the optician said could not be repaired. You have reinstated my faith in reliable fast and extremely valued business acumen. Many thanks.

  • Sue Horan1st March 2019 11:23am

    Along with loads of other positive comments, I am also very very impressed with the service I have received and amazed at AlphaOmega's prices. All the opticians I asked for repair quotes just told me it was not possible to mend my specs. I sent them off Wednesday, February 27th and have just had them back this morning, Friday 1st March. Fantastic! I will always pass on this company's details along with my complete satisfaction with the service I have experienced. Thanks very much.

  • Mara Gibbons1st March 2019 8:57am

    My favourite pair of glasses got bent out of shape when I fell down some stairs and broke my wrist. Boots said they couldn't be repaired but directed me online and we found AlphaOmega. From a photograph of the damage, we were quoted a price (really reasonable). I sent them off on Wednesday and got them back on Friday as good as new. So happy.

  • Jon Davies28th February 2019 11:58am

    I am very happy! I sent my glasses for repair on Tuesday and by Thursday they have been returned repaired. Fantastic service. Thank you.

  • Paul Scott28th February 2019 10:26am

    I can't praise AlphaOmega enough. I had a broken pair of very thin rimmed specs which I thought could never be repaired. After a quote of £20.00 plus postage I sent them off on Monday afternoon and I received them back on Thursday morning. They were fully repaired, serviced and polished. I will recommend this company to all my family and friends.

  • Patricia Boast23rd February 2019 4:55pm

    Prompt and quick service, excellent. The glasses are fine. My only quibble is it didn't say on the invoice what had actually been repaired/replaced.

    Editor's comment: Thank you for your feedback, we do appreciate any comments on the service we offer as they help us to give our customers a better experience.
    We normally just put on the paperwork which package was bought at the time and not specifically which area and what type of work is carried out. This helps in our invoicing process as we promise to return the same day we receive them. However, this does not help you to know what work we have done should you forget. We will consider your comments and make any changes going forward. Thank you again.

  • Jane G-Thomas22nd February 2019 11:30am

    Absolutely unbelievable service! I posted on Wednesday and they were returned as new on Friday for minimal cost. Designer titanium frame had broken and an optician claimed it couldn't be repaired and that I'd need to buy a new one. Will be telling all my friends about you. Thank you!

  • Jackie Harris6th February 2019 8:35pm

    Fabulous service, I posted Monday afternoon and they were delivered to me repaired by Wednesday morning. I sat on my glasses and broke the arm off. Repaired perfectly!

  • AL6th February 2019 6:05pm

    Fantastic service, excellent repair and returned very speedily. Very satisfied.

  • Eric Gill1st February 2019 10:14am

    I could not have asked for a better service, posted on Wednesday and received mended on Friday. The service exceeds my wildest expectations and the repair is so good that I had problems deciding which hinge had been broken and repaired. I fully recommend AlphaOmega and many thanks for such professional work.

  • David Hanley30th January 2019 4:36pm

    So pleased that I found AlphaOmega after my optician said my glasses were un-repairable. Sent them Monday at 2pm and they were back and looking good as new on Wednesday morning. Super service from a company that I would not hesitate to recommend. Thank you.

  • Ola Famojuro28th January 2019 2:13pm

    Thanks for a prompt, quality service. The quality of repairs to my frame are unbelievable. I am very pleased and will recommend/use again. Thanks.

  • James Hodge10th January 2019 6:18pm

    I'm amazed at such great customer service and haven't experienced that for a while. To send a pair of glasses on Tuesday and have them back fully repaired by the Thursday, less than 48 hours later, for just £20 (plus very reasonable p&p express delivery) is superb. Very highly recommended.

  • BarryHamilton4th January 2019 8:30pm

    AlphaOmega sourced parts and repaired a coveted pair of 20 year old Jaeger spectacles. I couldn't be more pleased. Thank you.

  • Wendy Ricketts24th December 2018 4:23pm

    I cannot praise AlphaOmega enough. I had two pairs of broken designer, high prescription glasses that came in at around £500 each. I was upset at the thought of just throwing them away when I discovered this website. I was quoted £20 for each repair and couldn't be more pleased with the results. Both were flawlessly repaired and the frames straightened. They arrived at AlphaOmega on the Friday and were back with me on the Saturday in perfect time for Christmas. I would definitely use this wonderful service again.

  • Martin Chadwick22nd December 2018 4:15pm

    Absolutely first class service. A well-organised website and clear information. Three days in total for glasses to be sent, repaired and returned home. I saved hundreds, as Boots wanted to sell me a new pair! Many thanks, AlphaOmega.

  • Dave Peters21st December 2018 12:55pm

    I thought my treasured Ray-Ban sunglasses were lost after they were badly buckled, distorted and had a lens come out after being accidentally sat on in a car journey. I got a quote, then posted them off to AlphaOmega. They have just been returned to me in within a few short days, as good as brand new. I couldn't be more delighted.

  • Paul Beaton17th December 2018 12:27pm

    It was just a minor repair but without which my glasses were unusable. The nose pad had completely broken off. I posted them on Thursday and they were delivered back to me the following Monday. Fabulous service!

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