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AlphaOmega
Frame Repairs
 

Customer feedback on glasses repair

At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.

Below is a selection of unsolicited emails from satisfied customers. Click on the Trustpilot badge to read testimonials posted on the independent review site.

RAY-BAN REPAIR
Bill R. LEICESTER

I have a pair of Raybans that are more than 30 years old. A cherished possession which travelled all over the world. I have used AlphaOmega twice to repair the frames. The first time was swift and the repair has lasted. The second time, for a different repair, was carried out in 48 hours. Once again the repair was a quality job. Thank you ... Great quality and very swift service.

GUCCI REPAIR
Bozhidar A. ZITZ

I want to thank you for your quick work. A car drove over my glasses as I drop them on the road. I sent them on Thursday and received them on Monday, really fast, really cheap, just £17. As a repair in the store I got them would cost me over £90 for my broken arm and the other arm bent. Thank you.

GLASSES REPAIR
Bryan H. SUSSEX

I have nothing but the highest praise for this company. They repaired the metal nose-pad arm which had broken on my thin framed semi-rimless glasses. I'm amazed, the repair is perfect! I phoned a couple of times and can say I received very friendly and good communications while the repair turnaround was very quick. Excellent.

RAY-BAN GLASSES REPAIR
Bryn H. GUILDFORD

The arms of my just over a year old pair of Ray-Bans sunglasses needed repairing. Sent them off on Friday, and they were back with me by Tuesday looking like I have just bought them from the shop. The service and turn around is amazing. I will be using AlphaOmega again. Thank you so much.

RAY-BAN GLASSES REPAIR
Carlos U. TWICKENHAM

I was hesitant to send off my father's Ray-Bans from the 70s as the lens had broken along with a nose piece. However, having sent the glasses on Monday and received back on Saturday, I was very impressed. Frame cleaned and looking great. Many thanks team.

PRADA GLASSES REPAIR
Carolyn H. CARDIFF

The most amazing fast and efficient service I have ever had from any company. I was devastated when my large high street optician said they couldn't help me when a small piece of my Prada glasses broke off. AlphaOmega have a very simple to use website and they repaired and returned my glasses to a fantastic standard within two working days, at a very reasonable price. I am stunned at what an amazing service they provide. Thank you so much.

RAY-BAN GLASSES REPAIR
Cathy B. LONDON

My Ray-Ban sunglasses have just arrived back as good as new! I am so pleased. I contacted AlphaOmega for a quote on Monday, received the quote and posted them off on Tuesday and am amazed and thrilled that they've just arrived back at Thursday lunchtime! My sunglasses look brilliant and are no longer a twisted mess .. I am so glad I made the decision to contact you. Thank you so much!

RAY-BAN REPAIR
Charlotte W. LONDON

So impressed with the clear instructions on how to use AlphaOmega and the great servicing and speed with which my Ray Bans were returned to me. They are as good as new and all within 48 hours of being posted off. Many thanks.

GLASSES REPAIR
Cheryl D. LAMPETER

I sent my glasses in for repair on Monday afternoon (the arm had snapped off from the frame) and was delighted with the service as I had them back this morning (Wednesday) and the repair is invisible. I cannot thank you enough as they were my favourite pair and the service I got was A1. I will definitely use you again.

CHANEL REPAIR
Cheryl H. BRIDGWATER

Outstanding service, posted on the Tuesday and received back on Thursday. Absolutely thrilled I can now wear my Chanel sunglasses that I thought were ready for the bin.

D&G GLASSES REPAIR
Cheryl O. NAILSEA

I was so upset that I had broken my D&G sunglasses but discovered the AlphaOmega repair company. I sent the glasses to them Wednesday pm and my lovely perfectly repaired sunglasses came back by special delivery at 8.30 this morning (Friday). That's what I call service! Totally amazing!

OAKLEY REPAIR
Chris B. WOLVERHAMPTON

Sent my Oakley glasses in for repair as the nose pads were discoloured and the end tips were worn and broken. I received them back within two days and when I opened my case first thing I could say was WOW, my glasses are returned back in as new condition. They have been exceptionally cleaned and all the worn parts replaced. Exceptional service ... If you need your spectacles repairing, this is the company.

PRADA REPAIR
Chris R. BRISTOL

I sent my Prada sunglasses for a hinge replacement on Monday at 2.30pm. They were returned to me repaired by post at 10.30am on Wednesday. Thank you very much for an excellent, super-efficient and friendly service.

GLASSES REPAIR
Chris R. CARDIFF

I had two pairs of designer glasses and had paid the earth for them but both pairs had broken. I had been told by several High Street opticians, that they were un-repairable. One phone call to AlphaOmega and a same day repair was done! Unbelievable! Not only was the repair done swiftly and professionally the cost was also unbelievable! I would thoroughly recommend AlphaOmega.

RAY-BAN GLASSES REPAIR
Chris S. WEST DULWICH

Fantastic! I believed my Ray-Ban's would not look the same after one of the arms broke off! But they have come back after repairs just the same as the day I bought them. Truly amazing service. Thank you AlphaOmega.

RAY-BAN GLASSES REPAIR
Christie H. LONDON

Absolutely over the moon with my sunglasses. My rose tinted mirrored Ray-Bans had awful scratches in them and were blurring my vision in one eye. I contacted AlphaOmega, sent my glasses in to them and they have just come back absolutely perfect! They were my favourite sunglasses and I can't thank you enough for giving them a new lease of life. I will be shouting my recommendation to you from the rooftops!

GLASSES REPAIR
Christopher B. GLASGOW

Just received my glasses back from you. I must say you've done an excellent job. I can't imagine why my optician kept sending them away to be repaired each time the hinge broke when you've done the common sense thing and fitted two new arms to replace the originals. I suspect they'll be more suitable and less likely to break. Very pleased, thank you. Thank you also for your very quick turnaround.

TOM FORD REPAIR
Ciaran O. BIRMINGHAM

My gorgeous Tom Ford aviators got sat on and I thought that was the end of a very costly purchase. Not at all, thanks to AlphaOmega. Sent them Monday, got them back Thursday. Extremely professional and friendly when I called with a query. You wouldn't have even known the shades were damaged, it's like having them back brand new.

RAY-BAN GLASSES REPAIR
Clare B. BELPER

To my horror, my Ray-Ban glasses were damaged in my car, the arm snapped near the hinge. I expected normal opticians to be unable to mend them, but discovered AlphaOmega's reviews. Dubious, I completed the questionnaire and sent photos off for a quote at 7.30pm. To my surprise, a personalised message and quote came back by 8.30pm that evening! Impressed, I sent glasses and the £50 payment the next day. Five days later they were back, perfect, now as new. Many, many thanks for absolutely superb service and for saving me a fortune! I wish I could let everyone know about you!

RAY-BAN GLASSES REPAIR
Clare J. CARDIFF

I sent my Ray-Bans for repair on 03/03/17 and they were repaired and sent back on 04/03/17! An outstanding service and worth every penny. Many thanks, one very happy customer, A*.

GLASSES REPAIR
Colin C. LONDON

Thank you for the incredibly fast repair service. When I broke the nose pad bracket off my new and expensive specs I was expecting to have to replace them. As it was, I posted them Monday afternoon and got them back Wednesday morning with an invisible repair.

TITANIUM GLASSES REPAIR
Colin M. WIRRAL

My titanium frame glasses, which are 10+ years old broke just by the nose bridge. I took them to my opticians for repair but was told "they are titanium and cannot be repaired". Found AlphaOmega ... two days later I am wearing them again! I saved hundreds of pounds and the repair carried out in super-fast time. A brilliant company with excellent service ... thank you very much.

OAKLEY GLASSES REPAIR
Colin P. ROCHESTER

The bridge of my Oakley Penny sunglasses were so loose the glasses were unwearable. You have done an excellent job repairing them and they're like new. I'm delighted with the result and very impressed by your professionalism and efficiency. Thanks a lot.

RAY-BAN GLASSES REPAIR
Craig S. SWANSEA

I sent my Ray-Ban Aviators to be repaired on Thursday afternoon and had them back Saturday morning as good as new. Fantastic job. You've got a customer for life now. Thanks again.

ADIDAS GLASSES REPAIR
Daniel B. LINCOLN

I would like to say a big thank you to David at AlphaOmega for your excellent service. I sent my Adidas prescription glasses on Wednesday and got them back on Friday fully repaired. I highly recommend them to anyone. They were very helpful, prompt, with great communication and at a reasonable cost.

TOM FORD REPAIR
Danielle W. WAKEFIELD

I contacted Tom Ford to enquire about getting my glasses repaired and they were absolutely no help at all! I came across this website so decided to send my glasses off, albeit a little dubious. I have to say the service and repair was fantastic, they were like a new pair again! They were repaired and returned within two days. Would highly recommend and will use again.

OAKLEY REPAIR
Dara r. county wicklow

Excellent work. I brought my Oakley prescription glasses to the opticians and they told me that it could not be fixed, that titanium could not be welded. One quick email to AlphaOmega and they confirmed what I suspected, it would not be a problem. The work was outstanding, unless I point it out no one can find the weld. I could not be happier. The price is the cherry on top. Well done lads, I'll be sending you more glasses soon.

RAY-BAN GLASSES REPAIR
Darryl G. CAMBRIDGE

Best quality repair service and website ever, ever! Many businesses could learn from these girls and guys! Fantastic business and they even fixed my sunglasses, same-day return post, that I thought were beyond repair. Not bad going for Vintage Ray-Ban Clubmasters with very, very strong sentimental value.

RAY-BAN REPAIR
Dave B. LONDON

Broke my Rayban sunglasses and could not find anywhere locally that could repair them. I sent them off to AlphaOmega and in super fast time received back a pair of perfectly repaired, just like new sunglasses. Excellent service.

RAY-BAN GLASSES REPAIR
Dave P. BOLTON

I thought my treasured Ray-Ban sunglasses were lost after they were badly buckled, distorted and had a lens come out after being accidentally sat on in a car journey. I got a quote, then posted them off to AlphaOmega. They have just been returned to me in within a few short days, as good as brand new. I couldn't be more delighted.

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