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AlphaOmega
Frame Repairs
 

Customer feedback on glasses repair

At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.

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Below we publish a selection of unsolicited emails from satisfied AlphaOmega customers.
For even more reviews click on the Trustpilot badge to read testimonials posted on this industry leading independent review site.

GLASSES REPAIR
Antony neal

Broken flexible hinge on expensive high end frames with top end Carl Zeiss lenses. Posted to Alpha Omega on Tuesday afternoon and received back invisibly repaired first post Thursday morning, AMAZING!

KARL LAGERFELD REPAIR
Antony s. swansea

I broke these glasses weeks after purchasing so they are like new apart from the accident damage. I sent them to AlphaOmega on the Monday and got them back fixed, cleaned and even with replaced parts I didn't know I needed, all for the original quote. Incredible service, do not hesitate.

GLASSES REPAIR
Antony solla

Excellent service posted glasses on Wednesday and had them back on Friday 9 am !!! Thank you.

GLASSES REPAIR
Ashok mulji

Very and good job on my frame. It was returned in a day. Cannot ask for any better service.

RAY-BAN LENSES
B. Hearn. PETERBOROUGH

We received the Rayban sunglasses back today following replacement lenses. We have to say the service provided was absolutely first class and we are delighted with the results. Thank you so very much from very happy customers.

GLASSES REPAIR
Barbara hill

Just driven to Crewe from Warrington as I have used this company previously. They are a fabulous company to deal with and deserve a really good accolade! Well done AlphaOmega.

ARMANI GLASSES REPAIR
Barry D. NORTHWICH

I snapped the arm of my Armani prescription glasses, which cost over £500. I tried to purchase new frames but they were discontinued. I found this company on the internet and bingo. Sent and returned within 48 hours and at a very reasonable cost. I can hardly see the repair. Don't throw those damaged glasses away. Simply send to this company and save a fortune. I will be using your services again without any hesitation. Very professional. Many thanks, Barry.

ARMANI REPAIR
Barry hayes

Absolutely unbelievable first class repair and service. After mailing my glasses I got a personal email following day to say my specs were on the way back to me. They are quite expensive Armani frames and I thought they were beyond repair. The glasses came back to me expertly packaged and repaired as though they'd never been broken. The frames actually feel a lot stronger than when originally purchased. I am over the moon. First class service and repair. I highly recommend this company and will not hesitate to use again should I be "clumsy " again in the future. Thank you very much.

GLASSES REPAIR
Barry K. MIDDLESBORO'

I received my spectacles safe and sound and could not believe in the rapid response in returning my repaired glasses. I will certainly let all my friends know of your excellent service. Thank you for saving me a lot of money not having to buy a new pair.

GLASSES REPAIR
Ben S. MANCHESTER

Despite being initially apprehensive to use this site, I have to say I'm nothing other than astounded by the quality and speed of service. I was told by Specsavers that my glasses couldn't be repaired. I sent them off on Friday and back by Tuesday with two new drilled hinges and I'm very pleased! I would use you again in an instant.

OLIVER PEOPLES REPAIR
Bill P. LIVERPOOL

I've had my Oliver People's glasses for some now but the right arm hinge rivets had worn and not one of the opticians I took them to had any idea or even a suggestion how to get them repaired! I found AlphaOmega by chance and paid £20, sent them on the 9th August and received them back Friday 11th August. The results were amazing! Rivets sorted, glasses and lenses clean and as new. Can't recommend this company enough! Many thanks and well done the staff at AlphaOmega.

RAY-BAN REPAIR
Bill R. LEICESTER

I have a pair of Raybans that are more than 30 years old. A cherished possession which travelled all over the world. I have used AlphaOmega twice to repair the frames. The first time was swift and the repair has lasted. The second time, for a different repair, was carried out in 48 hours. Once again the repair was a quality job. Thank you ... Great quality and very swift service.

GLASSES REPAIR
Bob

I sent my spectacles by next day delivery on Thursday. They were repaired on Friday and they arrived by Royal Mail at 12.30pm on Saturday. The repair was excellent. You cannot see where the break was. I highly recommend Alphaomega. The price was very reasonable too. Thank you so much

GLASSES REPAIR
Bob dees

I tried many places to try and get my glasses repaired, but not many would do, all said unrepairable, need to get a new pair, but Alphaomega were very helpful, and they gave me a price, which was very reasonable, for the price it cost me for my glasses, very professional, posted on Monday, glasses repaired perfectly and returned by the end of the week, very good work, glasses now perfect, now getting a price for second pair to be done with them, brilliant.

GUCCI REPAIR
Bozhidar A. ZITZ

I want to thank you for your quick work. A car drove over my glasses as I drop them on the road. I sent them on Thursday and received them on Monday, really fast, really cheap, just £17. As a repair in the store I got them would cost me over £90 for my broken arm and the other arm bent. Thank you.

GUCCI REPAIR
Brad evans

I can't recommend this company highly enough, I sat on my Gucci rimless glasses breaking both arms for the fastening point. Emailed them with a couple of photos and was quoted £45 to repair them, sent them in the post on a Tuesday and had them back on the Friday looking as good as new. Really happy with the speed of service, quality of the workmanship and the price. Five ⭐️ all round!

GLASSES REPAIR
Brian holland

Excellent service they do what they say at a good price and in a short space of time. 5 star.

GLASSES REPAIR
Bryan H. SUSSEX

I have nothing but the highest praise for this company. They repaired the metal nose-pad arm which had broken on my thin framed semi-rimless glasses. I'm amazed, the repair is perfect! I phoned a couple of times and can say I received very friendly and good communications while the repair turnaround was very quick. Excellent.

RAY-BAN GLASSES REPAIR
Bryn H. GUILDFORD

The arms of my just over a year old pair of Ray-Bans sunglasses needed repairing. Sent them off on Friday, and they were back with me by Tuesday looking like I have just bought them from the shop. The service and turn around is amazing. I will be using AlphaOmega again. Thank you so much.

GLASSES REPAIR
Byron daley

Would just like to say thanks for a snappy quick professional service. Before finding you I had a tough time trying to find a spare part for my favourite glasses for someone else to repair. Once you suggested you could do it with the original part I was delighted to pay the price as was fair. The glasses came back stronger than when first bought as to show the quality in fixing them was done to a high standard. Im impressed with the quality and quickness of service here enough said.

GLASSES REPAIR
Callum falconer

Stood on my prized Oakley's – broken arm, bent, totally wrecked. Got them back today like nothing happened. Thanks!!

GLASSES REPAIR
Carlon gittens

I highly recommend this company for glasses repairs. I had a pair of glasses that got damaged. In record time my glasses were fixed and emailed to me. I am extremely impressed by the service I received. I would definitely recommend them to customers.

RAY-BAN GLASSES REPAIR
Carlos U. TWICKENHAM

I was hesitant to send off my father's Ray-Bans from the 70s as the lens had broken along with a nose piece. However, having sent the glasses on Monday and received back on Saturday, I was very impressed. Frame cleaned and looking great. Many thanks team.

RALPH LAUREN REPAIR
Carmen (halifax)

Great service would definitely recommend. I would give them 5 stars based on customer service and quality of repair! Sent photos of my Ralph Lauren sunglasses and got a quote within 24 hours. Contact was really good all throughout the process, they emailed when they received my glasses and when the repair was complete. Repair complete within 48 hours and sunglasses returned immediately. Repair is so good you would never know they were ever broken.

GLASSES REPAIR
Caroline watson

Absolutely fantastic service. I sent my glasses to be repaired on Tuesday and I received them back fully repaired on Thursday. If you need your glasses repairing these are the people to do it!!

PRADA GLASSES REPAIR
Carolyn H. CARDIFF

The most amazing fast and efficient service I have ever had from any company. I was devastated when my large high street optician said they couldn't help me when a small piece of my Prada glasses broke off. AlphaOmega have a very simple to use website and they repaired and returned my glasses to a fantastic standard within two working days, at a very reasonable price. I am stunned at what an amazing service they provide. Thank you so much.

RAY-BAN GLASSES REPAIR
Cathy B. LONDON

My Ray-Ban sunglasses have just arrived back as good as new! I am so pleased. I contacted AlphaOmega for a quote on Monday, received the quote and posted them off on Tuesday and am amazed and thrilled that they've just arrived back at Thursday lunchtime! My sunglasses look brilliant and are no longer a twisted mess .. I am so glad I made the decision to contact you. Thank you so much!

GUCCI REPAIR
Charlie collins

I broke my £300 Gucci Sunglasses (both arms completely snapped off). About 15 different opticians told me they were unfixable and I'd have to replace them. Gucci told me it would take 3 months to assess whether they were fixable or not – and if they were it would probably be cheaper to buy a new pair anyway. I was sceptical about sending them to Alpha Omega repairs, the reviews almost seemed too good to be true but I'd exhausted all other options. I sent them off on Monday and it is now Wednesday and I have them back, completely fixed (and for £35!). I absolutely swear by this company and will forever recommend them. I had an "unfixable" pair of sunglasses back in my hand 36 hours later and as good as new. I am so impressed – genuinely have never experience such a quick and high quality service before.

RAY-BAN REPAIR
Charlotte W. LONDON

So impressed with the clear instructions on how to use AlphaOmega and the great servicing and speed with which my Ray Bans were returned to me. They are as good as new and all within 48 hours of being posted off. Many thanks.

GLASSES REPAIR
Cheryl D. LAMPETER

I sent my glasses in for repair on Monday afternoon (the arm had snapped off from the frame) and was delighted with the service as I had them back this morning (Wednesday) and the repair is invisible. I cannot thank you enough as they were my favourite pair and the service I got was A1. I will definitely use you again.

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Unit 6 Macon Court, Crewe, Cheshire CW1 6EA