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AlphaOmega
Frame Repairs
 

Customer feedback on glasses repair

At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.

Below is a selection of unsolicited emails from satisfied customers. Click on the Trustpilot badge to read testimonials posted on the independent review site.

RAY-BAN REPAIR
David B. ASHTON UNDER LYNE

Unbelievably good service. I thought my glasses would never be the same again after I sat on them. AlphaOmega repaired them for next to nothing and had them back with me in 48 hours. They even cleaned them. Cannot recommend AlphaOmega enough.

HUGO BOSS REPAIR
David F. SUNBURY

Really impressed with this service. I posted the specs on Wednesday, had them back by Friday looking brand new. My glasses became mangled after a bear hug from a drunk friend and it would have been £150 to replace so £26 to repair was great value. I wish I had discovered you guys before, to think of how many decent specs I've binned after they were damaged. Thanks again

BRINK GLASSES REPAIR
David H. SWINDON

So pleased that I found AlphaOmega after my optician said my glasses were un-repairable. Sent them Monday at 2pm and they were back and looking good as new on Wednesday morning. Super service from a company that I would not hesitate to recommend. Thank you.

TITANIUM REPAIR
David L. BIRMINGHAM

The bridge on my titanium glasses parted and my optician and other repair companies gave me the impression that my glasses could not be repaired and I had to buy new glasses at £400. Then found AlphaOmega. The broken glasses are repaired and I cannot find the join. Well done. A very happy chappy

RAY-BAN REPAIR
David R. LONDON

I thought my Ray Bans were beyond repair and they had sat in a drawer for a couple of years. I saw the AlphaOmega site and sent some photos ... I got a speedy reply and price and sent them off on Monday (second class post). They were returned Thursday in perfect condition. I cannot detect the repair. A speedy service, quality repair and excellent price. I would certainly recommend.

BURBERRY GLASSES REPAIR
David S. HALIFAX

Very rarely leave feedback, but thought I should this time. My Burberry frames snapped completely over the left lens. Every High Street optician said it was impossible to fix, and I tried lots of places. AlphaOmega had the glasses back to me within a few days, fixed as new instead of my needing a totally new frame and lenses. Brilliant.

REPLAY GLASSES REPAIR
David S. SCARBOROUGH

Having been told by my optician where I purchased my glasses that they were totally beyond repair, I contacted AlphaOmega. Sent them off on a Monday and received back like new on the Wednesday!! Fantastic!! Total cost from them £26.50. All I had to do was pay for postage to them. Similar pair new would have cost me £230! Well done all at AlphaOmega, can't praise enough.

RAY-BAN GLASSES REPAIR
David T. URMSTON

New nose pads and welded on one side to fix to frame (Ray-Ban Clubman). Superb repair, just like new! Many opticians would write them off. I cannot praise this company enough, please spread the word! Fantastic service completed in half an hour. Many thanks indeed.

PRADA REPAIR
Dawn S. STOCKPORT

Great service from AlphaOmega! From initial enquiry to the return of repaired glasses was extremely quick and very easy. I would definitely recommend this service. Thank you AlphaOmega.

CHANEL REPAIR
Debbie R. MOLD

The arm had broken off my favorite Chanel glasses, which are now discontinued. I asked 2 different opticians but they said they couldn't be fixed. I contacted AlphaOmega – I sent them on Tuesday and they came back on Thursday. They are just like a new pair of glasses. Amazing 5 star service. So happy; I will definitely recommend to everyone. Thanks AlphaOmega.

JASPER CONRAN REPAIR
Deborah b. london

I had snapped off the left arm of my new glasses. I was told by all of the major high street opticians that they could not be repaired and I would need to buy a new frame at a cost of at least £150. I found AlphaOmega online, uploaded two photos of the damage and got a very fast response quoting £20 plus VAT/postage. I posted the glasses last Friday and they were returned to me this Tuesday, fixed with a nice note saying that due to the extent of the damage to my frame, this was the best repair they could do. They look like new to me! This is an excellent service, thank you so much.

GLASSES REPAIR
Deborah C. EDINBURGH

I sent my glasses for repair after the arm snapped on a Wednesday and received the repaired glasses on the following Saturday. It's like having a new pair of glasses. I highly recommend this company for a speedy, efficient and a first class service.

DITA GLASSES REPAIR
Deborah R. WALSALL

Absolutely fantastic service. Sent my Dita titanium wire framed glasses last Thursday afternoon and they were returned on Saturday. The frame was snapped and I was told by everywhere I enquired in the West Midlands that they were beyond repair. They are as good as new. I cannot recommend this company highly enough. Thank you so much.

GLASSES REPAIR
Dee W. BILLINGSHURST

What an amazing service. My Kate Spade glasses have been repaired and they have just been delivered by return post. This is incredible and the glasses look brand new! Will be recommending this company to everyone! Thank you so much!

SPECTACLE REPAIRS
Ed L. SOUTHAMPTON

Your service was incredible. I really have never seen such customer service anywhere. I asked for a quote and got it the same day. I shipped off my trifocals with a clean break on a thin arm and got them back fully repaired with new ear sheaths and even nose pads which I hadn't asked for in like new or better condition. And the price was unbelievable. Your business should get a medal.

ENRICO COVERI REPAIR
Ekaterina A. LONDON

I was desperate to repair my designers glasses as I went to all opticians in my area and everyone told me it's unrepairable. My last hope was AlphaOmega and they did it very quickly! The repair seems reliable. I'm so happy with this experience. I definitely will use them again if I need glasses repair.

RAY-BAN REPAIR
Elaine B. PORTSMOUTH

My sentimental Ray Bans are over 25 years old and I thought damaged beyond repair. They had been sitting in the drawer for two years with the hinge twisted and scratches on frame. I sent them to you on Monday and they were back on Wednesday. I can now wear them again and they look great. Your service is impeccable in repair and communication ... Thank you so much.

DIFF EYEWEAR REPAIR
Emily H. GREAT RISSINGTON

I stood on my sunglasses and they looked beyond repair! I'd been doing a lot of research on companies that do sunglasses repairs and this was best one I came across. I'm so glad I chose AlphaOmega. Excellent customer service both in the phone and email. I had my sunglasses back within 2 days! Very reasonable prices. I will be strongly recommending to my friends and family.

CHANEL GLASSES REPAIR
Emma W. LONDON

I sat on my Chanel sunglasses and bent the arm out of alignment, they were wonky when I put them on! I was slightly worried about sending them off to AlphaOmega, having never heard of them, but I'm pleased to say my glasses were returned safe and sound within a few days and looking as good as new! Thank you AlphaOmega!

GLASSES REPAIR
Eugenie V. ASCOT

Fantastic service! SpecSavers told me the rimless glasses couldn't be repaired, but AlphaOmega sorted them super fast. I dropped them off at the Post Office on Monday around 4pm and they were back first thing Wednesday -- brilliant! Would definitely use AlphaOmega again and will recommend them far and wide.

GLASSES REPAIR
Eugenie V. ASCOT

Another sterling job from AlphaOmega! The repair to my rimless glasses was done in super-quick time and all the more impressive because somebody (not me, haha!) forgot to put the order details in the Jiffy bag when they were despatched! Many thanks once more. I'm hoping I won't need your assistance again for a bit, but 100% confident that I'll get excellent service again if I do.

OAKLEY GLASSES REPAIR
Faisal S. LEICESTER

Used AlphaOmega for the second time after having an excellent service and turnaround time of just a day. I received the same this time, my Oakley carbon fibre frames came back looking like brand new after they were walked over and buckled. Well done to the team. Highly recommended.

PRADA REPAIR
Fozia T. BIRMINGHAM

Brilliant workmanship. My Prada glasses are better than new and they also fixed a nose pad that I did a botch job of with glue! I highly recommend AlphaOmega to anyone. Thank you!

RIMLESS REPAIR
Francis O. STEVENAGE

The temple/joint of my rimless glasses was broken and I had given up after visiting a couple of high street opticians who could not remedy the frame. I contacted AlphaOmega via email and a few hours later someone responded. I sent off my glasses on a Wednesday afternoon. By Friday (2 days later) AlphaOmega had repaired and returned my frames. Packing was excellent and the customer service outstanding. Most importantly they repaired both temples of my glasses, which I found very helpful. I highly recommend AlphaOmega and wished I knew about them earlier than now. A very big thanks.

POLICE REPAIR
Frank P. LONDON

I broke the nose pad arm off my expensive glasses and thought I would have to buy a new frame. I found AlphaOmega and less than 48 hours later I had my glasses back perfect and as new. I am very pleased with the repair and the very courteous service I received. I would definitely recommend and I would use them again in the future.

OAKLEY GLASSES REPAIR
Garry J. DEAL

Oakley Badman – sent these in as the arm had broken at the hinge. Apparently this is a known fault in these and Madman Oakleys. Fantastic service, returned within four days from me sending them and the repair is excellent. Hopefully I won't need a repair on any glasses anytime soon but will use you again and have already recommended AlphaOmega. Thanks again.

GLASSES REPAIR
Gary B. SOUTHAMPTON

Super quick excellent service! I posted my glasses on Monday 16.40 and they were back at 9.30am Wednesday fully repaired. I had forgotten to put my details in with the glasses but they picked up my address from the online enquiry and had sent them back before I rang to explain my mistake! The lenses had come adrift from my semi-rimless frame and the nylon inserts had been lost. Highly recommend AlphaOmega – 5 Stars.

RAY-BAN REPAIR
Gary C. GRIMSBY

Very impressed with your service from the first point of contact. An outstanding turnaround from a second class posting on Wednesday afternoon to wearing them again on Saturday morning! Well done.

RAY-BAN REPAIR
Gary G. BRISTOL

Have to say a massive thank you to AlphaOmega for their amazing service. Not only did they carry out a repair that two major High St. opticians were unable to do, but they also managed to return the repaired prescription sunglasses less than 48 hours after I posted them. I will always use AlphaOmega in the future and will gladly recommend them .

RAY-BAN GLASSES REPAIR
Gary k. sittingbourne

AlphaOmega is an excellent first class service in glasses repair. I had my Armani metal frame broken at the bridge. Opticians have not been able to help. I didn't want to give up and after searching online I came across AlphaOmega. I Called and enquired and feeling fully satisfied I sent them up to Crewe in Cheshire on Thursday 14.00pm. The next morning at 9.30am I received the assessment and payed by card. £42 for a titanium mending, new nose pads and the return registered postage. The glasses arrived on Saturday at 11.00am by post parcel. Many thanks and best wishes to AlphaOmega and dedicated staff.

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