At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.
We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.
Below we publish a selection of unsolicited emails from satisfied AlphaOmega customers.
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Outstanding service, posted on the Tuesday and received back on Thursday. Absolutely thrilled I can now wear my Chanel sunglasses that I thought were ready for the bin.
I was so upset that I had broken my D&G sunglasses but discovered the AlphaOmega repair company. I sent the glasses to them Wednesday pm and my lovely perfectly repaired sunglasses came back by special delivery at 8.30 this morning (Friday). That's what I call service! Totally amazing!
The hinge holding the arm of my designer glasses snapped on Friday and the optician said they were not repairable. I found Alpha Omega through a Google search and sent in an enquiry. I received the quote at 7.30am Saturday but unfortunately it went into Spam so I did not see it in time for the post. I sent my glasses to Alpha Omega on Monday by first class post, paid for return by Fedex fast delivery and was astounded and delighted to receive them fully repaired, before lunch today (Wednesday). The glasses are as new – in fact they seem sturdier than when new! Great great service. Excellent workmanship. Great price (£35). I cannot recommend this company highly enough – what a find!
Sent my Oakley glasses in for repair as the nose pads were discoloured and the end tips were worn and broken. I received them back within two days and when I opened my case first thing I could say was WOW, my glasses are returned back in as new condition. They have been exceptionally cleaned and all the worn parts replaced. Exceptional service ... If you need your spectacles repairing, this is the company.
Wow, what an incredible level of service and quality of repair. Arm hinge sheared on quite a new pair of Tom Fords. Enquiry made on Tuesday, quote back same day, posted on the Wednesday, repaired on the Thursday and back to me by Friday! Fully cleaned and like new. I'm not usually someone who leaves customer feedback but on this occasion felt it was well warranted. Would have no hesitation in recommending. Thank you!
Delighted with the repair to a pair of Ted Baker glasses with substantial damage to both hinges. The replacement hinges are stronger than they were originally and repair has been carried out to a very high standard, and at a fair price.
The speed of response is also impressive. Posted Monday, repaired and posted back on Tuesday, received midday Wednesday. 1st Class overall. Very happy customer. Highly recommended.
Having some expensive sunglasses that needed lens replacements and no opticians wanting to fit them I contacted Alphaomega and was delighted that they offered to fit my own lenses in my own glasses with no problem, great service and great price. Thanks
Having purchased some Persol Steve Mcqueen's I tried but to no avail to fit some new polarised lenses having broken my original ones removing them. No optician would touch them as they weren't their lenses or frames. I searched online and having seen AlphaOmega's website I contacted them and to my delight, they offered to fit my lenses for a small fee rather than me snapping the frames or lenses again. Highly recommended thanks!!!
I sent my Prada sunglasses for a hinge replacement on Monday at 2.30pm. They were returned to me repaired by post at 10.30am on Wednesday. Thank you very much for an excellent, super-efficient and friendly service.
I had two pairs of designer glasses and had paid the earth for them but both pairs had broken. I had been told by several High Street opticians, that they were un-repairable. One phone call to AlphaOmega and a same day repair was done! Unbelievable! Not only was the repair done swiftly and professionally the cost was also unbelievable! I would thoroughly recommend AlphaOmega.
Fantastic! I believed my Ray-Ban's would not look the same after one of the arms broke off! But they have come back after repairs just the same as the day I bought them. Truly amazing service. Thank you AlphaOmega.
I don't normally leave feedback for anything!! But had to do something to show my appreciation for this service. I was desperate to have my Oakley Juliet's repaired, they were hanging on by a thread. After much soul-searching and research about where to send my precious Juliet's, I decided these guys were the best bet. Boy I was not wrong. Cannot speak highly enough of this service. Sent on the Monday, returned on the Wednesday, like a brand new pair of glasses. Forgotten how good the Juliet's were! Thank you all at alphaomega!
Absolutely over the moon with my sunglasses. My rose tinted mirrored Ray-Bans had awful scratches in them and were blurring my vision in one eye. I contacted AlphaOmega, sent my glasses in to them and they have just come back absolutely perfect! They were my favourite sunglasses and I can't thank you enough for giving them a new lease of life. I will be shouting my recommendation to you from the rooftops!
Just received my glasses back from you. I must say you've done an excellent job. I can't imagine why my optician kept sending them away to be repaired each time the hinge broke when you've done the common sense thing and fitted two new arms to replace the originals. I suspect they'll be more suitable and less likely to break. Very pleased, thank you. Thank you also for your very quick turnaround.
My gorgeous Tom Ford aviators got sat on and I thought that was the end of a very costly purchase. Not at all, thanks to AlphaOmega. Sent them Monday, got them back Thursday. Extremely professional and friendly when I called with a query. You wouldn't have even known the shades were damaged, it's like having them back brand new.
To my horror, my Ray-Ban glasses were damaged in my car, the arm snapped near the hinge. I expected normal opticians to be unable to mend them, but discovered AlphaOmega's reviews. Dubious, I completed the questionnaire and sent photos off for a quote at 7.30pm. To my surprise, a personalised message and quote came back by 8.30pm that evening! Impressed, I sent glasses and the £50 payment the next day. Five days later they were back, perfect, now as new. Many, many thanks for absolutely superb service and for saving me a fortune! I wish I could let everyone know about you!
I sent my Ray-Bans for repair on 03/03/17 and they were repaired and sent back on 04/03/17! An outstanding service and worth every penny. Many thanks, one very happy customer, A*.
Thank you for the incredibly fast repair service. When I broke the nose pad bracket off my new and expensive specs I was expecting to have to replace them. As it was, I posted them Monday afternoon and got them back Wednesday morning with an invisible repair.
My titanium frame glasses, which are 10+ years old broke just by the nose bridge. I took them to my opticians for repair but was told "they are titanium and cannot be repaired". Found AlphaOmega ... two days later I am wearing them again! I saved hundreds of pounds and the repair carried out in super-fast time. A brilliant company with excellent service ... thank you very much.
The bridge of my Oakley Penny sunglasses were so loose the glasses were unwearable. You have done an excellent job repairing them and they're like new. I'm delighted with the result and very impressed by your professionalism and efficiency. Thanks a lot.
World Class service. Fixed my glasses in (must have been 2 hours). Door to door by special delivery post from London, to their workshop, in 3 days seamless. As good as new. Genuinely awesome (btw I normally complain a lot about service :-) ).
I sent my Ray-Ban Aviators to be repaired on Thursday afternoon and had them back Saturday morning as good as new. Fantastic job. You've got a customer for life now. Thanks again.
I would like to say a big thank you to David at AlphaOmega for your excellent service. I sent my Adidas prescription glasses on Wednesday and got them back on Friday fully repaired. I highly recommend them to anyone. They were very helpful, prompt, with great communication and at a reasonable cost.
I contacted Tom Ford to enquire about getting my glasses repaired and they were absolutely no help at all! I came across this website so decided to send my glasses off, albeit a little dubious. I have to say the service and repair was fantastic, they were like a new pair again! They were repaired and returned within two days. Would highly recommend and will use again.
Excellent work. I brought my Oakley prescription glasses to the opticians and they told me that it could not be fixed, that titanium could not be welded. One quick email to AlphaOmega and they confirmed what I suspected, it would not be a problem. The work was outstanding, unless I point it out no one can find the weld. I could not be happier. The price is the cherry on top. Well done lads, I'll be sending you more glasses soon.
Best quality repair service and website ever, ever! Many businesses could learn from these girls and guys! Fantastic business and they even fixed my sunglasses, same-day return post, that I thought were beyond repair. Not bad going for Vintage Ray-Ban Clubmasters with very, very strong sentimental value.
Broke my Rayban sunglasses and could not find anywhere locally that could repair them. I sent them off to AlphaOmega and in super fast time received back a pair of perfectly repaired, just like new sunglasses. Excellent service.
Oakley repair to carbon fibre sunglasses. Great service. 1st glass repair. Very helpful and wish I had gone here 1st before trying to repair myself. Would highly recommend. Thank you.
I thought my treasured Ray-Ban sunglasses were lost after they were badly buckled, distorted and had a lens come out after being accidentally sat on in a car journey. I got a quote, then posted them off to AlphaOmega. They have just been returned to me in within a few short days, as good as brand new. I couldn't be more delighted.
I was astounded by the speed and quick turnaround of my glasses. I sent them on Thursday and received them back on Saturday. Fixed and like new. Very professional and easy to follow service. Use this service with confidence. A 5-star service. Thank you so much.