Customer feedback on glasses repair
At AlphaOmega, we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain and even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children or written off as 'unrepairable' by professional opticians.
We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too, but you won't find many as they are so rare, and with our no quibble repair refund pledge, we do our best to keep our customers happy.
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The bridge of my Oakley Penny sunglasses were so loose the glasses were unwearable. You have done an excellent job repairing them and they're like new. I'm delighted with the result and very impressed by your professionalism and efficiency. Thanks a lot.
Chipped the lens of my sunglasses. Paid for the parts and shipped the glasses. Replacement parts were ordered as soon as I paid and I had the glasses back in a week looking good as new. Because the spare lenses only come in pairs I got a spare of the undamaged lens back in the box. Exceptional service and I'll definitely use AlphaOmega again in future if I need another repair.
I stood on my sunglasses and they looked beyond repair! I'd been doing a lot of research on companies that do sunglasses repairs and this was best one I came across. I'm so glad I chose AlphaOmega. Excellent customer service both in the phone and email. I had my sunglasses back within 2 days! Very reasonable prices. I will be strongly recommending to my friends and family.
I sat on my Chanel sunglasses and took them to a jewellers and opticians both of which said they were beyond repair! I sent photographs of my very damaged sunglasses, both arms had bent in, and with a really good quote AlphaOmega asked me to send them over. I posted them on Tuesday and had my perfectly new-looking glasses back by the Friday! Thank you so much.
I read the feedback for AlphaOmega before I sent my sunglasses off and they didn't disappoint. I posted them on Tuesday (recorded delivery). They arrived on Wednesday morning, signed for at 8.30am. When I checked the tracking service online at 12.30pm they had already been posted back to me. Back to me and repaired in about 48 hours!
One hundred percent the best money I've ever spent. I dropped my Oliver Peoples sunglasses and scuffed them all around the frame. I thought I'd have to fork out £317 for a new pair, wrong. I paid AlphaOmega £35 and they were returned the next day in the same condition as new. I can't believe it. Absolutely over the moon. Repeat customer for life. Keep up the good work!