Customer feedback on glasses repair

Great Service, and Great price. Got a quote online first, simple instructions to then place the repair order. I posted my sunglasses on the Monday, had confirmation of receipt on Tuesday, then confirmation they are repaired and being returned. They arrived back on Wednesday. Brilliant!!

Nearly threw my Ray-Bans away after bending every single wire and the hinge on my boys' bouncy castle. Glad I didn't and glad I found these guys to fix them. Sent Monday and received back Thursday as good as new. Unbelievable to find service like it nowadays. Hats off to you guys and thanks for exceeding my expectations. Something that rarely happens today. Oh and all for very good value too.

This company provided a marvellous service. Glasses back before lunch today just a little less than 48 hrs since I posted them! Glasses are great. Repair perfect. Thank you very much

Told by various opticians my titanium rimless spectacles were not repairable. Wrong!!! Sent them to Alpha Omega on Saturday and recieved them back on Wednesday, fully repaired and gleaming.
Thank you team

Excellent service thanks. Not cheap but less than replacement. Quick service and good communication. A happy customer.

Just wanted to say that I was thrilled with the repair. I'd sat on and completely snapped my favourite glasses. Looked online, booked the repair option, posted glasses, got an acknowledgement next working day, and then they were in the post back to me. Really impressed with the quality (am typing this wearing them) and the speed of service. Thanks very much.

Excellent communication, very fast service, glasses repaired and returned as good as new. Would high recommend this company.

This is the second time I have used Alpha Omega to repair my sunglasses, both times the service has been faultless. My glass where repaired and returned within 2 days, and are as good as new. Would definitely recommend using them.

Absolutely first class service. Folding Ray-Ban glasses snapped on bridge. Email enquiry response immediate even on a Sunday. Repair agreed and paid for, glasses sent on Tuesday and returned on Thursday morning. Glasses as good as when purchased. Rarely experience service of this quality these days. Brilliant work!!

Just returned from a visit to AlphaOmega in Crewe with two perfectly done frame repairs on a Rayban Shooter and a vintage Persol. I was quoted one hour and they were done in 20 minutes! I'm a retired optometrist and can thoroughly recommend AlphaOmega for their professionalism, quality of
workmanship and friendliness. I only wish I'd discovered them whilst I was working.

Absolutely fantastic service. They fixed my glasses the same day as they received them, and they were back with me within two days. Just sent another pair that have been sat on. Highly recommend.

Extremely quick repair to my Ray Ban Aviator frame, returned by first class post same day as they received the sunglasses. Thank you very much and I would recommend you to anyone requiring frame repairs.

Wow, What a turn around sent my glasses off on a Wednesday got them back Saturday, great service affordable prices and glasses come back looking brand new, highly recommend Alphaomega they do a fantastic job.

Thanks very much, I can't recognise my glasses. I send my old glasses for repair and after four days I receive my glasses like new condition and all for £30. I save £250. Fantastic and fast service!!! Thanks again.

Amazing service I posted them on a Saturday and my broken Gucci glasses were returned to me on the Tuesday morning looking brand new. Thank you for the fantastic service at an unbelievable price.

Very impressed with the speed of initial response to an enquiry. Also again impressed with speed of repair and return of glasses, the quality of the workmanship is beyond all hope and expectations. Have now used the expertise 3 times and been extremely happy with the outcome.

Thank you so much for the repair of my sunglasses, I so nearly ended up throwing them away. Great service and amazing turn around time.

An outstanding service. I was told by my local optician that my glasses were impossible to repair, and you have proved them wrong. I'd like to express my gratitude in repairing my Ray-Bans as they have great sentimental importance.

I had an issue with my Prada lens of which I came across Alpha Omega purely by Google. I emailed photographs and received a quick quotation and clear instructions in regards to postage, repair and timescale. The communication throughout the 8 days repair period was fantastic and the replacement lens are amazing. Thank you Alpha Omega, your service has been excellent and would highly recommend anyone to send there glasses to you.

Excellent service. Speedy turnaround. Thought my wife's Givenchy sunglasses were for the bin but you managed to repair them. Thanks so much.

I have been looking for a few years now for someone/somewhere that I felt I could trust to repair my Oakley Juilets having had them for over 20 years I didn't want to send them away to another country so when I found AlphaOmega I couldn't believe my luck a UK compnay that had been recommended to me by an Oakley vault store. The service was amazingly fast just 3 days and my glasses are as good as when I first bought them. I can't recommend them enough.

Repaired specs. Received this morning. Many thanks for the speedy and perfect repair. Kind regards, Jeff

Excellent repair of Omega glasses, replaced nose pad holder and installed new pads which I supplied, however when returned the lenses were dirty and I had to tighten one of the arms as it was loose. Quickly repaired and returned.

Thank you so much for the outstanding service for the repair and swift turnaround of my sunglasses. Didn't think this sort of excellent customer service still existed. Many thanks.

I can't recommend the service and professionalism from Alphaomega glasses repair enough. I sent in my glasses to their office by post and by the second day they had already sent me a tracking that my pair of glasses had already been sent back to me. Thank you for your brilliant service.

Managed to drop by today to get a frame repair and straightening done. Was asked if I would like to wait and all was done in about 20 mins, which, along with the very friendly reception, was exceptional service. Thank you so much AlphaOmega

Five ⭐️⭐️⭐️⭐️⭐️. What a wonderful company and staff that go way above and beyond in the service they provide, even high-end companies and well-known brands don't even come close. AlphaOmega were the only ones who were willing to repair my glasses, my nose pad arms had broken off. They not only laser welded two new arm pads but also repainted my frames, they also look fantastic, literally like I have a brand new pair of glasses . My lenses are from Zeiss with a complex prescription and would have cost me a fortune to have to buy new glasses and lenses. What a fabulous experience from start to finish, all within 3 days. Once again thank you all for your personal service and amazing attention to detail.

I received amazing service from alphaomega to repair my rimless frame. I was desperate to get my frame fixed asap as I have really bad short-sightedness, long-sightedness and astigmatism. David did an amazing job and the frame looks practically new. So very grateful that we have this kind of service available.

A weld joint failed on the bridge piece of my Stepper Titanium reading glasses. My optician stated they were unable to repair them, and quoted £150 for a new frame. I found AlphaOmega Frame repairs online and submitted an enquiry. I was quoted a very reasonable price of £44.99. which I accepted. I sent glasses for repair on Monday and they were returned by the following Thursday. Excellent service, exceptional value for money in this day & age, I would thoroughly recommend them. I will also tell all my friends to keep Alpha on their contact list.

Wonderful service from AlphaOmega. I made an enquiry on Good Friday and had an immediate response. The turnaround was really fast and the quality of the work is great. I can highly recommend AlphaOmega. Thank you to everyone!

I am a customer of an opticians in Caterham Valley, Surrey who always provide us with an excellent, personal service. Most people – my wife and the opticians – would describe me as a heavy user, and damage to my glasses is not unknown! This particular pair were expensive and less than 18 months old. Three times the optician tried to repair a loose right arm. The last time they spent an hour or so attempting it, and once again, within hours of return, it was loose again! Rather than surrender and buy a new pair I google searched and found your company. The website and reviews suggested your company might be able to help. I was able to log my glasses online and pay with little effort at all. Glasses sent on the Thursday, received by you on the Friday, repaired on the Monday and received on the Tuesday. I have had my glasses back for 10 days now and the repair has worked. Thank you so much, I will now be spreading the gospel should the occasion arise.

Outstanding and speedy service repairing my Oakley spectacle arm. Posted them Tuesday and received them repaired Thursday morning. Kept informed of work necessary throughout. Thankyou.

Thank you for the repair of my Ray Ban sunglasses , the process from the start to the finish was impeccable, I don't normally leave feed back but after such an excellent service you provided and the quickness and excellent work they look like new again so thank you to all involved and anyone reading this I highly recommend this company

great service !! got quote quickly , posted glasses Friday and received back Tuesday ! Good as new now and they even put new nose pads on for me. Thanks very much

Just wanted to say how delighted I am with your service. You have rescued my beautiful purple vintage Chanel Sunglasses a few times now over the past ten years – (the design is so delicate that they break rather easily in a suitcase). Thanks to you they live to see another day!! BUT you have also managed to rescue and renew the lenses to a classic pair of Yves Saint Laurent brown shades that I absolutely love; that were so wind blasted that I could no longer see out of them. Even YSL said to bin them (Heaven forbid). But Alpha Omega – you saved them. They look as good as new and I am extremely grateful and cannot recommend you enough!

Absolutely fantastic service! Turn around was within days, gentleman my wife spoke to on the phone about payment was so friendly and polite. Could not recommend this company enough, got my precious Tom Ford glasses back looking brand new and am a very very happy customer. Thank you

Fantastic service from David and the guys and brilliant job on my oakley juliets highly recommended

Almost invisible repair. Superb service.

Amazing quality of work and speed of service. I posted glasses on Thurs evening with both nose arms broken off. They fixed and posted back on Fri and I received Sat. Repairs just about invisible. Very happy.

TOP SPEC COMPANY !! My Optician informed me my two pairs of glass's were beyond repair! I sent a photo of both through the website and received a quote within 20 mins. I sent straight away and they were returned good as new within 48 hours!! What a find, fantastic service all round.

I've used Alphaomega twice now for repairs after accidentally sitting on my glasses, and I honestly can't fault them. Both times, my glasses came back looking as good as new in just a couple of days. Hopefully, I've finally learned my lesson, but if I do happen to sit on them a third time, I know exactly where to send them!

I own a pair of black Cutler and Gross glasses with a beautiful black finish that are truly special to me. Unfortunately, over time, they had become dull and grey. I was on the verge of buying a new pair for around £290-£300 because I liked them so much, but then I decided to have my current pair restored instead. The results are incredible – they now look as good as new! These glasses are handmade and of exceptional quality, so having them restored was absolutely the right decision. I cannot recommend your service highly enough. You deliver exactly what you promise, and the outcome is brilliant. Thank you!

2 pairs of ray bands broken came back within 2 days. Excellent value, amazing service I will constantly use for any of my repairs

Outstanding service, the alternative was to purchase a new pair which is costly so you've saved me a lot of money. But to have that with the speed of turnaround and high quality repair is icing on the cake. Great job, thank you

I don't normally give reviews/testimonials but on this occasion the customer service was so good I felt I had to. I've used AlphaOmega twice in the last few months, both times to carry out a frame repair which would have required a weld as far as I could see. On both occasions the quote/ordering/payment/posting processes were clear, informative and speedy. Each time I sent glasses to be repaired, the work was done almost straight away and then the glasses sent back promptly such that the turnaround time from posting them to AlphaOmega and receipt back was 3 days! The work carried out was excellent quality and glasses where sent back in robust packaging. If you've got some broken glasses you want repairing then AlpaOmega are the people to use!

I have used AlphaOmega many times and they always give great prompt service at reasonable prices. I really have to say that this latest time I used them they really did go above and beyond – I took my elderly father's glasses to them but they told me the frames were beyond repair... disappointed, I asked if there really was nothing they could do, so the technician found some similar frames and transferred the lenses into them instead and they are better than before and fit perfectly. Absolutely fantastic service and so kind to take the extra time and trouble. You have made my dad's Christmas!

This is a 1st class repair service. I emailed a photo of the broken left arm on my prescription glasses and promptly received a quote back and comprehensive instructions on how to purchase the repair package and sending the glasses for the repair. I posted my glasses on the Tuesday (03/12/24) and received the repaired glasses on Thursday (05/12/24). Not only did they repair the left arm, they also tightened up the right arm so they fit snugly. More people should know about this business so I will definitely be recommending to all my family and friends and should the need ever arise again then AlphaOmega will be my go to glasses repair service.

Super efficient service. Having just paid for new lenses the frame then snapped across the nose.
AlphaOmega provided a very quick quote and comprehensive details of the repair. I have received the glasses back today, and am more than happy with the repair, at a very reasonable price. Thank you.

Recently had my Titanium specs repaired by Alpha Omega. I have to leave feedback because the service was first class and exceptional. I dont usually enter into feedbacks etc but this company is spot on and deserves praise.

I would like to compliment your company firstly on the promptness of the service and secondly on the quality of the repair. I posted the frames for repair of a broken joint on the right arm and a wobbly left arm of the spectacles. I received them back the next day in perfect condition. Amazing.

My old rimless glasses were bought in 1990 from WE Pain & Sons on Kings Parade in Cambridge. That is now a coffeehouse. A few years ago a nose pad was broken and lost by a chain optician who couldn't fix them. I decided to try and learn to solder making it a project to fix my own glasses. This failed. I had assumed it would be very expensive to have them fixed by someone skilled. I was wrong: Alpha Omega did a magnificent job within two weeks at a good price. I am very grateful!

I have needed the services of AlphaOmega repairs on more than one occasion, with fabulous results every time. Nothing is too much trouble for the team, glasses returned that good you simply cannot see the repair! Super speedy repair and return to my home. Cannot recommend highly enough!

Posted my wife's Gucci sunglasses Friday 27/9/24 for repair, as she dropped them and snapped the frame around the lens. Omg, they arrived today 1/10/24. What can I say, unreal repair 10/10. Repaired, cleaned and polished first class, will definitely use again if needed. Thanks again to AlphaOmega. Brilliant.

Hi, had the arm of my glasses repaired a few weeks ago, quick turn around but disappointed that the arm has come off again already!

Brilliant service. Broke the nylon loop holding lens. Sent off Monday, repaired Tuesday back with me 12 noon Wednesday. Can't fault that.

What can I say if not a total and abject WOW? I bent the arm of my Tom Davies glasses really badly and when I contacted them I was told to bring them in, they would then send them to the lab, the lab would take seven days to assess, and then they would get back to me advising as to whether they even were repairable or whether I needed a new frame. Sure, like I can sit here without my reading glasses for close to two weeks. Honestly people, do not waste your time and go straight to AlphaOmega. They assessed my glasses with the exact same image I sent to Tom Davies, sent me a link for payment and within 48 hours my glasses had been returned to me looking as good as new. I am totally thrilled and would never use anyone else for repairs. Thank you AlphaOmega!

I'm absolutely thrilled with the repair to my Ray-Bans. One of the pads fell off. Both pads were replaced and from the look of it my sunglasses were mended, serviced and very well packaged. A speedy turnaround. Recieved at AlphaOmega on Friday and I got them back on the following Tuesday! I highly recommend this company. I've used them once before and was equally thrilled.

Thank you for a very speedy and professional repair. I sent pictures of my broken glasses on Thursday 29 Aug, spoke to AlphaOmega on Friday 30 Aug am, and received the quote in 10 mins. Paid online and posted the glasses Friday 30 Aug, was notified there arrival at AlphOmega on Monday 02 Sept and that they would be returned back to me that day. Received the glasses on Tuesday 03 Sept at 12:00 hrs. Perfect fit and an excellent repair. Great job well done. Regards.

An excellent service, a perfect repair, very quick and efficient. Highly recommended.

Just wanted to send my thanks for repairing my favourite sunglasses. What a truly outstanding service, from start to finish. Excellent communication, easy check out and fantastic timelines on repair and return. Would highly recommend your company!

What a truly amazing service! The glasses were received by AlphaOmega, repaired and sent back all on the same day! The workmanship is incredible and I cannot even see the repair to the nose bridge on my semi-rimless glasses.

AlphaOmega provide an excellent service. I described the issue with my glasses using their online form & they promptly gave me a quote. I posted the damaged glasses & received the repaired glasses within days. The service included new nose supports & lens clean. Great communication throughout, I would use AlphaOmega again for any glasses repairs.

The biggest thank you, my glasses were repaired and sent back to me so so quickly. Amazing, you have made me so happy, you really do what you say. I will tell everyone I know in case they break their glasses, you have a great company thank you. Janina.

My second ever review/feedback! Since I have needed to start wearing glasses recently I have wanted to wear vintage specs like Algha/B&L/Shuron etc. These glasses are made in a way that doesn`t happen any more. They are randomly bought by me and sent straight to AlphaOmega for refurbishment and reglazing. David, the craftsman there, does a marvellous job truly upgrading beautiful but very old (70-100 yrs old) frames, and do you know what? It`s like they were made yesterday! Truly marvellous!! Finally, the cost is so affordable, so if you want unique up to date vintage specs, buy them and send to him at AlphaOmega. It`s a game changer and quite addictive, thank you.

Thank you so much for such a brilliant service. I had been told by Boots that my glasses could not be repaired. However I completed your online enquiry form on Monday, and sent them to you on Tuesday and today(Friday) they have been returned, fully repaired. The whole procedure from start to finish was easy and the cost was very reasonable. I would happily recommend your excellent service.

Absolutely thrilled with the frame repair you carried out on my gold coloured metal frame glasses. The time to repair and return was incredible. Will be recommending.

Very pleased with the fast and effective repair of (for me) an expensive pair of rimless glasses. They have now been resurrected as my lenses of choice. Still can't believe the same-day repair and prompt return. Excellent service, many thanks, I won't hesitate to recommend.

Fantastic great service had my broken glasses back in two days. Amazing will highly recommend them brilliant.

Glasses returned in 24 hrs. Excellent repair carried out. Truly a 5-star service. Thanks to your team

Excellent professional service. Once the glasses were received, repair was made within two days and I was in receipt of my glasses. Exceptional. Total days of shipment, receipt and repairs took only 3 days. AlphaOmega site is quite user-friendly as well. Thank you!

Excellent service from quote to receiving repaired glasses. Would recommend to everyone.

Had my Oakley Juliet X Metals for 20 years. Nose bridge and arms had become very loose. AlphaOmega received, repaired and posted back to me all on the same day. The glasses are now as good as the day I bought them. Outstanding service, thank you.

Bought my Oakley Juliets in 2012, wore them to death, then the bridge got loose and I looked into getting them fixed by Oakley. They wanted a small fortune, they lay in a drawer all this time, until now. I sent these on the Fri. Got them back on the Tue all fixed, absolutely chuffed. 5 star service, thank you.

Thank you. Incredibly fast service with an invisible repair. I've promoted you on instagram and feel that you're missing a trick not having a presence there.

Very quick and excellent repair work. Would recommend.

Many, many thanks indeed. Glasses broken Friday, websearch finds you, message sent regarding repair. Extremely comprehensive answer received on Sunday (now that was NOT expected!) so glasses packaged and sent on Monday. Repaired and returned on Tuesday so received in full working order on Wednesday. So just 5 days from breakage to wearing. Now that is what I call excellent service. Highly recommended and a pleasure to deal with. Once again, many thanks indeed.

I can't emphasise enough how impressed I am with AlphaOmega. I've used them three times now and on each occasion they've fixed my glasses and returned them within a couple of days. Importantly, Boots Opticians had told me that two of the breakages couldn't be repaired and tried to sell me a new pair, but AlphaOmega managed to repair them and save me a huge bill. Many thanks.

I would like to shake the hand of the person who repaired the glasses! What outstanding service and workmanship! The arm of my husband's glasses had broken just where the hinge is (I had accidentally stepped on them) and we were highly doubtful that it could be repaired but I found this website online and took the chance after reading all the positive reviews. The glasses were received, repaired and posted out on the same day. The repair done was unbelievable; it was good as new! I highly recommend this company to anyone needing their glasses mended. Thank you.

Asked for my quote on Monday, sent out my specs on Tuesday and got them back on Friday all nice and fixed (plus cleaner than when I sent them out). Very speedy and professional service. Absolute champs! Greatly recommended.

Excellent service! Quick and very accurate response. You exceeded my expectations (quite rare nowadays)!

I sent AlphaOmega repairs my spectacles, which I fell asleep on. It broke on the arm hinge, with the screw snapped, and one half of the screw stuck in the thread. I've held it together with twist wires. They fixed the snapped screw, readjusted and welded the frame to look as good as it was before! I am impressed with their workmanship. This is the second time I've used AlphaOmega, the first time for a frame where the arm had snapped in half, they replaced it with a matching set of arms, which looks decent and does not look odd to wear. On both accounts, all for good value, quoted clearly in advance after messages with pictures submitted. Thanks so much for a job well done in my times of need.

Great turnaround and excellent workmanship. I had been toying around with the idea of repair for some time, but I finally took the plunge and sent my glasses off last Thursday. Tuesday morning they are back with me, like I just bought them. AlphaOmega are the real deal.

Just wanted to say what a fabulous service you offer. I nearly threw out my D&G sunlasses that retail now for about £250, just for a missing bolt on one side & missing crystals, that you have repaired for me. Service was very quick & efficient & I would highly recommend.

Amazing service and excellent quality. Exceeded all expectations on delivery. (Back within 48 hours). Successfully repaired a titanium frame that other organisations said "couldn't be done". Unreservedly recommend this company.

Wow, wow and Wow. I'd just like to say how impressed I am with the service I have had on my glasses repair. My optician tried to sell me a new pair with varifocal lens for £300. The repair is spotless and my glasses have come back tight and clean. They were sent, repaired and returned within 48 hours. It isn't often I am impressed by a company's service these days. I will be telling everyone about this service thank you so much.

I've used AlphaOmega three times now and can't recommend them highly enough. The turnaround time (48 hours, door to door) is incredible (my optician quoted 10 days and said a repair was unlikely to work). The last time I used them was a week before Christmas, when the arm of a pair of glasses fell off. I thought there'd be no chance of having them by Christmas, but I was wrong! Outstanding customer service and workmanship. So happy to have found this service.

Competitively priced against other companies I'd looked at online. AlphaOmega got back to me very quickly with a quote. Instructions very easy as to how to send glasses off and an incredibly quick turnaround for the fixed frames. Posted to them Wednesday afternoon and they were back with me as good as new on the Friday. Perfect. So much more helpful than the high street opticians I had initially approached, who basically wrote my glasses off for the sake of a hinge! Thank you.

I was given an estimate, based on photographs of the damage to my glasses, which was acceptable. Setting up an order online was clear and easy to complete. I posted the glasses and they were received and repaired and posted back by AlphaOmega the same day. The repair was excellent and I would recommend this company to everyone.

Sent glasses away for repair as hinge was snapped. Arrived back two days later repaired perfectly.

Seriously impressed. Sent my glasses in for a broken arm repair and they were sent back the same day. Excellent service and a faultless repair. I will definitely use again. Thank you!

Excellent repair and an amazingly rapid turnaround. Many thanks.

I was told by my opticians that, because the screw thread holding the lens in on my titanium frames had worn, the frames were not able to hold the lens in any longer. They suggested I get a new pair of frames and that they would give me a discount of 15% on the new frames. I sent the titanium frames to ALPHAOMEGA and they re-threaded the screw thread. The titanium frames are now as good as new. I will always approach ALPHAOMEGA now with any repair jobs to spectacle frames.

Accidentally damaged my Oakley sunglasses. Took my glasses directly to this repair shop.
Dave repaired my sunglasses immediately while waiting.. (he didn't take long 5 mins approx). My glasses feel as good as new, and I'm very happy with their service, support, patience and understanding. They were very helpful. Would strongly recommend AlphaOmega. Thank you and very much appreciated.

Flexon titanium frame glasses – broken bridge. I posted my broken glasses to you late Friday afternoon and you received them on Monday morning – they were repaired that day and posted back to me on Monday evening, I received them first thing Tuesday morning. I cannot thank you enough for such a first class service and repair. I had previously been informed by several local opticians that a titanium frame repair is not possible! You have saved me a lot of stress and inconvenience – thank you so much, I will recommend you to others. Best wishes.

I don't normally write reviews, but I can highly recommend AlphaOmega. My grand daughter stood on my titanium glasses and broke the two nose pad wings that attached to the frame. Got in touch with the Company for price and instructions for repair. The overall service was excellent and great communication updates. Very happy with the soldering repair.

Thanks for the super fast repair of my sunglasses. When I got the notification that you were sending them back to me less than 24 hours after I posted them to you, I assumed that they were unrepairable because I never expected such a quick turnaround. The repair is undetectable and the service was unbelievably fast. Thanks again.

Absolutely Amazing service!! Such a fast efficient turn around and glasses repaired perfectly!! Highly recommend. Thank you!

Would 100% recommend. Sent my glasses for repair on Thursday and am wearing them again on Saturday good as new, thank you so much. Saved me having to purchase new ones. I know where to come if I ever have any more problems. Can't believe how quick the response was and how quickly they were back to me!!

My 17 year old Oakley Juliets were in dire need of repair. The nose bridge had gone all wonky, the nose buds had disappeared and the lenses had started to delaminate. Plus I wanted the lenses replacing with prescription lenses. AlphaOmega said they could do all that for me and have my glasses looking like new. Ten days after I sent them to AlphaOmega my glasses were returned and I have to say they weren't joking. The nose bridge is strong again and the lenses are fantastic. I can't thank AlphaOmega enough. If you need your Oakley's repairing then contact AlphaOmega, you won't regret it.

Fabulous company, my titanium glasses were broken and every glasses shop I went to told me they can't be repaired, when I hadn't asked them if THEY could repair it. I noticed a negative review on their website stating that they were quoted a higher price than expected and just bought new glasses instead. I'd probably say this service is better suited to those who have expensive glasses like mine, which cost about 400£. So for about £75 including postage I'm quite happy for this alternative. They fitted the nearest alternative titanium arms for my glasses & cleaned the nose bridge as well.