At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.
We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.
Below we publish a selection of unsolicited emails from satisfied AlphaOmega customers.
For even more reviews click on the Trustpilot badge to read testimonials posted on this industry leading independent review site.
It is rare that I complain or indeed give praise to companies that I deal with but in the case of AlphaOmega I am moved to make an exception. I trod on my Armani glasses, breaking and twisting the frame. Having received a quote of £20, plus secure postage, I sent them off for repair and received them back within a couple of days as good as new. I am extremely impressed with AlphaOmega Glasses Repair service and would thoroughly recommend them. Many thanks.
I stood on my expensive varifocal glasses with Prada frame. My opticians – well know high street supplier of designer glasses – summarily dismissed my request for them to be repaired with very little charm. I found AlphaOmega online and sent my glasses off at 6pm Monday and they were returned by post on Wednesday. They are like new glasses! Excellent service. Easy to track online and returned promptly for a fraction of what I would otherwise have spent. Would highly recommend this service.
Thanks a lot for such awesome work. I am so grateful for repairing my favourite glasses in just 24 hours. Well done AlphaOmega.
Big thank you for you all! You are simply amazing and you did a great job with my eye glasses. I've been to different opticians as I needed them fixed straight away and I was advised to change the lenses and the frame just to make me pay more money. I highly recommend this company, their work is amazing... THANK YOU! Much appreciated.
I sat on my Louis Vuitton sunglasses bending the frame and arms. Most places I went to said they were beyond repair. I found this site and I decided to give it a go as I had nothing to loose, £20 to repair £400 sunglasses. I sent the glasses on Tuesday, they were received and sent back to me on Wednesday and I had them back Thursday as good as new! I'm amazed and very happy. Thank you.
Super fast service. Posted to company Wednesday back fully repaired early Friday morning – unreal. Great service highly recommended. Thank you,
Absolutely fantastic – two days from quote to repair to return. I thought that you'd be unable to mend such a tiny thin frame – with a diameter no bigger than a pin-head – but you did. You did it cheaply, quickly and with complete professionalism; it's perfect. Thank you. My optician wanted to charge £300 for a replacement frame that was in itself a replacement frame, having broken once already all, of course, just weeks out of warranty.
On a Monday, I sent you my favourite trusty Ray-Ban specs for repair. On the Thursday they were returned almost invisibly repaired, cleaned and adjusted. A very fine service at a very reasonable cost. Thank you.
No fault now. Very impressed by the service. Brilliant job, super fast turn round. Very happy. Will use you again. Thanks. Really unsure if you could repair the frame at that point as it's so thin. Perfect colour match and like new.
I cannot commend your frame repair service highly enough. Thank you so much for the extremely prompt and quality frame repair/renewal you carried out on my pair of spectacles. Posted on the Friday and back with me on the following Tuesday – How good is that? You saved me having to buy a new pair! My colleagues have saved the website link for future reference.
Amazingly rapid turnaround on the repair of my precious Prada sunglasses and at an extremely good price. I was informed by an optician that they were not repairable and have been walking around with one of the nose pads broken off for months. I just happened to have a search and came across AlphaOmega, who dealt with the enquiry and ultimate repair very efficiently. Highly recommended and I will certainly be using their services for all future glasses.
Very impressed with your service. Last weekend I requested a quote to have my frames repaired. I sent my glasses to you on Monday the 19th and they were returned as good as new on the 21st. So quick, efficient and reasonably priced too. Thank you.
Thank you for such a quick reliable and amazing service. I was really concerned about sending my glasses, to be honest. Never again, thank you so much, you are such an amazing company. Trust you a million! Well Done!!
I thought my treasured Ray-Ban sunglasses were lost after they were badly buckled, distorted and had a lens come out after being accidentally sat on in a car journey. I got a quote, then posted them off to AlphaOmega. They have just been returned to me in within a few short days, as good as brand new. I couldn't be more delighted.
I sat on my Chanel sunglasses and took them to a jewellers and opticians both of which said they were beyond repair! I sent photographs of my very damaged sunglasses, both arms had bent in, and with a really good quote AlphaOmega asked me to send them over. I posted them on Tuesday and had my perfectly new-looking glasses back by the Friday! Thank you so much.
Top class service. Glasses returned in 2 days looking like new. Great communication by email and a very reasonable price. Highly recommended.
I can't believe you were able to fix my gorgeous Gucci sunglasses. One of the sides had broken off completely when I accidentally stood on them. Within a couple of days they were back with me and are as good as new. Alpha Omega made a bespoke replacement hinge and you cannot see the joins! Thank you so much!