Customer feedback on glasses repair

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At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles.

We have handled queries from Switzerland, Malta, Spain — even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers.

We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy. To comment on AlphaOmega service please click on Add Your Comments below. We are also now on TrustPilot so if you prefer to leave an independent review then click the icon.

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Glasses repair feedback
  • nathan jenkins29th September 2011 10:58am

    amazing ! frame damage on my nearly new £160 folding wayfarers meant i thought they were curtains. full seamless repair and door to door returned the following day. superd. thanks david ! it' sunny this week too !

  • Nigel Ryan28th September 2011 11:50am

    Awesome service. The frame was broken and repaired very well and posted back on the same day. Can't fault that level of customer care.

  • Phil Gould14th September 2011 10:37pm

    Fantastic service at a reasonable price! When I checked this site I appreciated the no nonsense pricing structure. I posted my titanium framed glasses for a repair on Monday at 4 pm. Received them back today Wednesday at 10 am, repaired,cleaned and tightened up as good as new. Absolutely delighted with the service received and would recommend AlphaOmega to anyone.

  • Sean Bembridge14th September 2011 12:36pm

    Fanatastic service with very quick turnaround times. Customer service as it should be! Many thanks.

  • Chris Walsh13th September 2011 4:18pm

    Highly recommended. For me a 1 day turnaround, competitive price, and whilst unable to replace with original arm the replacement was even better. Delighted with service and would not hesitate to recommend/use again.

  • Elaine Wilson30th August 2011 7:27am

    Excellent efficient service. Thank you

  • John Whitehouse27th August 2011 10:38am

    Had a titanium frame with expensive lenses (high refractive index, varifocal, transitions) and a broken hinge. I was unable to source a replacement frame which would use these lenses. Superb repair. Posted Tuesday and received back by special delivery Saturday morning (prior to a Bank holiday — which I thought would cost extra). Really top rate service.

  • peter edwards30th July 2011 9:41pm

    I can't believe the turnaround achieved for my repair,it must have been only hours, & a quality repair.
    Well done, and thank you.
    Peter Edwards

  • Haydn27th July 2011 3:11pm

    If you need a repair on your glasses or sun glasses you must try these good people. Three times they have repaired my glasses for a very reasonable charge in no time at all. Once when the bridge snapped I was going to throw them but they made them like new. Now look what they are up to! Posting me parts free of charge.

  • Geoffrey Thomas17th July 2011 10:57am

    A week ago a local optician said my titanium frames could not be repaired. One of your competitors recommended by a nationwide chain of opticians was not transparent on their pricing policy. So I tentatively chose AlphaOmega. Brilliant service — 24 hour turnaround. Clear pricing. Very impressed and I will not hesitate in recommending your company. Well done and thank you

  • Steve Mills15th July 2011 12:24pm

    Hi Alpha Omega. Just received back my broken titanium glasses in 2 days. Must say I am very impressed !! Excellent fast and efficient service & the quality of the repair is excellent. It's like having a brand new pair of glasses but without the huge expense. Excellent value for money !!Having been "excessively" quoted around £150 !! by my Specsavers branch, I can't thank you enough for such a good and professional service. I will be "highly recommending" Alpha Omega repairs to family,friends & work colleagues who may encounter a similar experience to myself when visiting their own glasses branch. Thank you once again.

  • Tony mallen28th June 2011 10:49am

    WOW!!!! What more can I say. Frame delivered to you on the Monday. Frame back on my face Tuesday Morning. it was so quick, it never had a chance to show up on your tracker page. Well done.....

  • Michael Canavan23rd June 2011 5:27pm

    Posted Monday, confirmed arrival Wednesday AM, delivered to Hereford a
    ea Thursday 1030. Brilliant, fast service from you and the Post Office. Many thanks.

  • Sharan Bagal21st June 2011 9:45am

    I just received my D&G sunglasses and I am thrilled with the results. Thanks you very much.

  • Karen Lehmann15th June 2011 1:20pm

    Amazing service i sent my prada sunglasses down to you with my fingers crossed as they have been all over the world with me and i really couldn't think about parting with them back two days later in perfect condition. Just brilliant! I will be telling everyone about this!

  • Luis Leal1st June 2011 1:56pm

    My 3 pairs of Ray Ban glasses were sent to you on wednesday 25th May and received them back fully repaired on 27th May. Congratulations for the work and speed.

  • Kelvin Tse18th May 2011 4:49pm

    Thank you very much, very quick and good repair.

  • Sharanpal Jeetle14th May 2011 9:26pm

    An unbelievable service. My Lindberg titanium glasses were repaired perfectly with 48hrs. I don't even think my payment has cleared yet! I didn't think service like this existed.

  • Bob Reid14th May 2011 10:52am

    Fantastic speedy service, will recommend you to family and friends, I never thought you could achieve a 24. hour turn-a-round, many thanks, Regards, Bob.

  • Mrs S Gill11th May 2011 4:31pm

    Thanks very much, was repaired like new and very speedy too!! Will be recommending to friends!!

  • Bozhidar Aleksandrov6th March 2011 2:50pm

    I want to thank you for your quick work. A car drove over my glasses as I drop them on the road, I sent them on Thursday and received them on Monday, really fast , really cheap, just 17 pounds as a repair in the store I got them from would cost me over 90 pound for my broken arm and the other arm bended. Thank you

  • Gina Larkin4th March 2011 1:03pm

    What a fantastic service! I sent my sunglasses off to you on Tuesday and received them, repaired and as good as new, on Thursday! Can't praise you highly enough for your very helpful staff and prompt service.

  • Richard Gibson1st March 2011 5:16pm

    Incredible. Told no repair possible — need to replace glasses at £450. You repaired in 24 hours for £14.95. Absolutely brilliant, Many Thanks

  • P Lomats28th January 2011 5:44pm

    Brilliant speedy service (4 days) full repair on my titanium glasses. They are as good as new. Many thanks!

  • david s20th January 2011 8:15pm

    Very rarely leave feedback, but thought I should this time. My Burberry frames snapped completely over the left lens. Every high street optician said it was impossible to fix, and I tried lots of places. Alpha Omega had the glasses back to me within a few days, fixed as new, for £33 instead of my needing a totally new frame and lenses. Brilliant.

  • Tony Hodge19th January 2011 9:07pm

    I cannot commend your frame repair service highly enough! Thank you so much for the extremely prompt and quality frame repair/renewal you carried out on my pair of spectacles. Posted on the Friday and back with me on the following Tuesday — How good is that? You saved me having to buy a new pair! My colleagues have saved the website link for future reference.

  • Belinda Baxter9th December 2010 1:45pm

    Thanks for the excellent repair you did to my sunglasse, they are as good as new. I have used your service before and again it was second to none.
    Will deinitely recommend your services to all my friends.

  • Mr G Dissington27th November 2010 12:57pm

    Just want to say a big thankyou for such a quick repair on my glasses. Will definately recommend you to other people

  • Jill Brown9th November 2010 12:11pm

    Would just like to thank you for your excellent service. Glasses are as good as new and your speedy turnaround service is remarkable. Highly recommended.

  • Frank Carroll26th October 2010 11:37am

    I broke the nose pad arm off my expensive glasses and thought I would have to buy a new frame. I found Alpha Omega and less than 48 hours later I had my glasses back perfect and as new. I am very pleased with the repair and the very courteous service I received. I would definitely recommend and I would use them again in the future.

  • Angus Rankine18th October 2010 2:47pm

    I've just received my glasses and wanted to say thank you for a wonderful service. I will be sure to use Alpha Omega if disaster strikes again!

  • Nicholas C Barnard16th September 2010 10:49am

    Dear AlphaOmega, I would like to thank you for your great service.

  • Gary Green24th August 2010 8:27am

    Have to say a massive thank you to AlphaOmega for their amazing service. Not only did they carry out a repair that two major High St. opticians were unable to do, but they also managed to return the repaired prescription sunglasses less than 48 hours after I posted them. I will always use AlphaOmega in the future and will gladly recommend them to anyone who needs work done to their glasses.

    Brilliant, prompt, helpful and very reasonable costs.
    Thanks again!

  • Chris Ball30th July 2010 10:13am

    Just a quick note to compliment Alpha Omega Frame Repairs for the excellent
    and mega quick service. I am one very satisfied customer.

  • Steve Browett29th July 2010 11:49am

    Sent my Oakley sunglasses off on Tuesday afternoon, got them back Thursday morning. Amazing service, thanks very much guys!

  • Martin Bell19th July 2010 4:53pm

    Had to leave some feedback. Such good service, Glasses better than new and really fast turnaround. Very impressed!!

  • Andy Ramshaw9th July 2010 3:23pm

    I just wanted to say thank you for your excellent service. Absolutely first class...

  • Pat Smith29th June 2010 10:15am

    Helpful Genuine advice, perfect repair, brilliant service, fast response, exceptionally reasonable price very nice people to deal with.

  • Tim Dawson10th June 2010 9:58am

    A few weeks ago, on a Monday, I sent you my favourite trusty specs
    for repair. OnThursday they were returned almost invisibly
    repaired, cleaned and adjusted. A very fine service at a very reasonable cost. Thank you!

  • Andy R.6th May 2010 4:47pm

    My expensive flexon glasses suffered a broken bridge, they were posted, repaired (excellently i might add) and returned in the space of 2 days. Superb service and very high quality repairs. Very very impressed. Thank you alphaomega.

  • Lenny Montgomery21st April 2010 9:54pm

    My Ray Ban Aviators were in a sorry state, 13 years had taken their toll. After a short discussion on the phone I sent them for repair, got them back today, as good as new. Very professionaly repaired. Your service is second to none. Thanks a million!

  • Ro Peiris17th March 2010 2:20pm

    Just got my beloved Ray Ban Aviators back and can't stop grinning! Thanks very much for a painless and superb repair! Very professional and will spread the good word about your company! Cheers!

  • Sue Bright15th March 2010 10:27pm

    Sent my daughter's Armani glasses on a Monday, got them back all repaired on the Wednesday. Excellent service, will definitely recommend.

  • Phillip Faulkner16th February 2010 3:41pm

    Broke the frame on my glasses on 7 Feb. used my spare set and did exactly the same thing on Thursday 11th. Did some research and posted both sets on Friday 12th — couldn't believe the postie delivered both back today 16th — brilliantly repaired.

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