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AlphaOmega
Frame Repairs
 

Customer feedback on glasses repair

At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.

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Below we publish a selection of unsolicited emails from satisfied AlphaOmega customers.
For even more reviews click on the Trustpilot badge to read testimonials posted on this industry leading independent review site.

GLASSES REPAIR
Michael davidson

Amazing service and top notch work carried out. I would highly recommend this company before considering expense new eyewear purchase. 5 stars from start to finish! 🤩

PRADA GLASSES REPAIR
Michael H. FARNHAM

The service from Alphaomega was so good I feel that they have earned a review. I posted my Prada rimless specs – I had snapped off the lens connecting screw on the arm – on Tuesday morning by special delivery. I received them back all repaired today, Thursday lunchtime. Total cost including both sets of postage was £49.50. That is excellent customer service.

POLICE REPAIR
Mike D. HEREFORD

Brilliant service, My wife thought that her Police glasses were unrepairable and she was very upset. Not so, says AlphaOmega. David, their tech guy says 'No problem, they can be fixed'. I received them back in a day and as good as new. Our household is again happy. Again, well done.

HUGO BOSS REPAIR
Mike L. LONDON

Another very happy customer here. I managed to fall on my Hugo Boss spectacles, breaking the hinge and scuffing the frame badly. After sending photos AlphaOmega replied promptly with clear pricing and instructions. After sending the glasses on Thursday morning I had them back on Saturday morning. The repair looks good and the glasses are good as new. I didn't even have time to check the tracked delivery as I never expected such quick turnaround.

RAY-BAN GLASSES REPAIR
Mike M. E. SUSSEX

I was unsure about the site as it seems unique in the UK, possibly because who else could compete with such amazing service? Sent the glasses on Tuesday, returned on Thursday. Re-fixing an arm to my Ray-Ban Wayfarer II glasses that I accidentally snapped off by sitting on them. Arm is as new, flawless. Simply brilliant value, £20 plus postage. Far cheaper than buying even a second-hand replacement pair. Can't recommend highly enough.

RAY-BAN GLASSES REPAIR
Mike M. E. SUSSEX

Following on from my recent arm repair I bit the bullet and sent them back for new lenses. The lenses came from Italy so it took a bit longer this time (less than a week though) and my Ray-Bans look as new. The price was great – no one else came close in value. Even with two repairs the cost worked out better than buying a new pair and these are so well broken in that wasn't really an option for me. Can't recommend highly enough.

GLASSES REPAIR
Mike waldron

A truly professional set-up, with excellent craftsmanship and service!

GLASSES REPAIR
Mitch murray

Wow. I got my glasses back today! What a fantastic service and they have been repaired beautifully. We can't believe what good value the repair was and the awesomely quick turnaround. Thanks so much. Best Mitch.

GLASSES REPAIR
Mo

Absolutely amazing they fixed my glasses within 20 minutes today.Would highly recommend and amazing down to earth price as well 10/10 😊

GLASSES REPAIR
Monika M. ROMFORD

Hey, guys I just want to confirm that the AlphaOmega team are professionals. I broke parts of my glasses totally. I was so sad but then I found this company on the internet and my hope came back. I sent the glasses and they repaired them very quickly and did a really briliant job. Thanks once again AlphaOmega.

GLASSES REPAIR
Mr martin howell

Thank you! Quick , reasonable price, perfect repair. Would highly recommend and have done so.

TOM FORD REPAIR
Nadine M. LONDON

For some inexplicable reason, I was told my Tom Ford glasses couldn't be repaired and I had to buy a new pair. My old pair had been sitting in a drawer for almost a year when I found AlphaOmega. They said they could be repaired and gave me a reasonable/mouth-dropping quote. I sent my glasses off on Friday and got them back on Wednesday. They are perfect. Thank you so much. Highly recommended.

FENDI GLASSES REPAIR
Nancy R. DUNDEE

Excellent service. You very quickly repaired my spectacles which saved me a lot of money as my optician couldn't repair saying I'd have to buy a new frame. I would highly recommend this company and I am delighted with my repaired specs.

RAY-BAN REPAIR
Nasser A. BARKING

I cannot stress enough how good AlphaOmega was with me. How do I start? I sent them the glasses and apparently they were damaged through delivery. The representatives were so quick to respond, very professional and very apologetic, and offered to fix everything. I have never seen this type of customer care and I am really happy ... I would never ever hesitate to use AlphaOmega again.

RAY-BAN GLASSES REPAIR
Natalie C. LONDON

Seriously impressed with the efficiency and speed of this service. After taking my broken Ray-Bans into several glasses shops, including the Ray-Ban store itself, I was told they were unfixable. I sent them on Tuesday afternoon and received them back good as new on Thursday morning! Thank you for doing such a good job on them, I really can't believe how quick it was. Some really impressive customer service. At £20 I couldn't be happier. Thank you!

RAY-BAN REPAIR
Nathan J. CHESTER

Amazing! Frame damage on my nearly new £160 folding Wayfarers meant I thought they were curtains. A full, seamless repair and door-to-door returned the following day. Superb. Thanks, David. It is sunny this week too!

GLASSES REPAIR
Nathaniel S. LONDON

I was somewhat sceptical when I posted my two glasses frames up to AlphaOmega. One had fallen apart soon after purchase, while the second frame met the heel of my foot ..I popped them in the post. I had a message at 4pm on Thursday to tell me the glasses had been delivered. On Friday I received both frames back in the post in perfect working order. I'm really very impressed.

OAKLEY GLASSES REPAIR
Neil D. BRODICK

Oakley Keel Rimless: Brilliant service. I sent my rimless glasses, which my local optician claimed couldn't be repaired! I posted them via special delivery on Tuesday and received them back. good as new, on Thursday when I got back in from work. I actually thought they were the spare backup glasses which I ordered three weeks ago and was shocked to open up the package to repaired Oakleys! The glasses are as good as new. I highly recommend AlphaOmega.

BOOTS GLASSES REPAIR
Neil H. FRODSHAM

I took by glasses to my optician. They could not repair them. Their only option was new glasses. I contacted AlphaOmega. Sent them a photo of the arm which had come off from the frame. They replied immediately with a repair cost of £20. I sent the glasses off on Saturday and they were returned on Monday. Delighted with the repair.

OAKLEY REPAIR
Neil j. bo'ness

Oakley Juliet sunglasses repair. What a fantastic and amazingly speedy service. My sunglasses were repaired and received back the next day. My sunglasses feel like they did when I 1st bought them. Amazing. Thank you.

POLICE REPAIR
Neil V. WARRINGTON

One of the arms sheared off my specs (a Police frame) and the optician said I would have to pay for a complete new frame at £150. AlphaOmega fixed it this morning in about 20 minutes after I popped into their workshop – for less than a tenth of the optician's price. Thank you very much – really great to find a company that provides an excellent, professional service at a very reasonable cost. I wouldn't hesitate to recommend AlphaOmega.

GLASSES REPAIR
Nic

Having taken my Cartier sunglasses to several places no one was willing to repair them until I found this company. They repaired them while I waited which was no longer than 20 minutes. This is a 6*service. Thank you so very much!

RAY-BAN REPAIR
Nick B. LONDON

Chipped the lens of my sunglasses. Paid for the parts and shipped the glasses. Replacement parts were ordered as soon as I paid and I had the glasses back in a week looking good as new. Because the spare lenses only come in pairs I got a spare of the undamaged lens back in the box. Exceptional service and I'll definitely use AlphaOmega again in future if I need another repair.

GLASSES REPAIR
Nick chambers

Exceptional. Prompt, efficient, pleasant to deal with and great value for money! From posting out my broken specs to getting them back in mint condition took under two days. Impressed.

GLASSES REPAIR
Nick M. DRUMREE

These guys are 110% professional. My glasses got lost by Royal Mail (forget about the Royal bit) and they were instantly replaced. I know what the replacements cost. I cannot recommend them highly enough.

PRADA REPAIR
Nick V. HIGH WYCOMBE

Thanks to AlphaOmega for saving my Prada sunglasses. Other opticians had written them off. However, a couple of photos sent to you and two days later they are as good as new. Many thanks.

RAY-BAN REPAIR
Nigel T. DEWSBURY

What a superb service these guys offer and do. I sent my broken Ray Bans in the post on Tuesday and received them back like new Thursday. Highly recommended. This is the first time I have needed a service like this. I thought the glasses were beyond repair as the frame was bent with a screw sheared in place but they are like new now. Thank you AlphaOmega.

RAY-BAN GLASSES REPAIR
Nigel. H. EDGWARE

Really impressed and easy to work with ... In my case it was just replacing the lenses and I thought it would be quicker to buy the lenses and try fitting them myself, I was wrong. I posted my glasses to arrive with them on Monday morning. Tuesday morning, my glasses were back with me. Fantastic service, I can highly recommend.

GLASSES REPAIR
Nikolett s.

Highly recommend AlphaOmega Glasses Repair. It wasn't only a one time I had to use their service. They're always easy to communicate, super fast responders, the works just always ready in a blink, in a great price and the posting out is really quick too. I'm just really pleased with them always. If your glasses got broken, don't look further. :)

RAY-BAN REPAIR
Nis R. ESSEX

It's not often that I leave feedback for a service, but this was so brilliant I had to. I sat on a brand new pair of Ray-Ban sunglasses and thought they were a basket case but this morning they arrived back from AlphaOmega like new. Thanks.

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