At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles. We have handled queries from Switzerland, Malta, Spain – even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.
We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers. We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy.
Below we publish a selection of unsolicited emails from satisfied AlphaOmega customers.
For even more reviews click on the Trustpilot badge to read testimonials posted on this industry leading independent review site.
I wanted to take the opportunity to say a big thank you and commend you on the service you provide. I was given a price I was extremely happy with considering two national firms said my glasses were not repairable. I posted the glasses on Wednesday and I had them back to me Friday at 10am repaired. Great service, easy to deal with, quick and simple process – and saved me a fortune!
We cannot recommend this company enough. They repaired our broken framed, much loved old Ray-Ban CubMasters when everyone else advised they were beyond repair. Delivery was fast too given we are in Ireland. Fantastic job – they look like new – thank you!
You fixed a snapped nosepiece on ultra lightweight titanium Mykita frame – only 1mm of metal to work with, which was broken on a 90 degree bend and looked impossible to fix. Sent from West London on Friday at noon, returned Tuesday at 9am. Many thanks!
Excellent service. I posted my Rayban prescriptions glasses off on Saturday. They were back with me on Wednesday even over a Bank Holiday weekend. Glasses cleaned and repaired when other opticians told me they couldn't be fixed. Great service. Worth every penny!
Just received my Raybans back from repair. After squashing them I took them to two High Street repairers who were too worried to do them. Well I am amazed at the result from AlphaOmega. Top job! And a very quick return – as good as new. Thank you.
Absolutely superb service. I broke one of my Ray Ban sunglasses lenses. AlphaOmega sent me a very good quote and on my request an invoice for payment. I sent my glasses in and within four days they were back as good as new. Thank you very much. I would highly recommend.
First class service from AlphaOmega. A great saving. My Tom Ford spectacles we in a sorry state and I had considered buying a new pair. AlphaOmega did a terrific job and the glasses were returned "as new". One tip: avoid posting your glasses near a weekend, because this adds considerably to AO's swift turnaround time.
First class service. After several years of struggling with my partially broken Oakley sunglasses, I found AlphaOmega online. From initial enquiry to receiving them back took just one week. They're better now than than they ever were. Can't recommend you guys enough, brilliant service. Many, many thanks.
It was a great service. The flexible bridge on my old Oakley sunglasses had been broken for some time but I couldn't find anyone to fix them. Just by chance I found AlphaOmega online and the time from my initial enquiry to receiving them back took just a week. They are stronger now than when I originally bought them. Many thanks to you guys, first class service.
Thank you for the quick repair of my glasses. I snapped the arm off at the pivot joint and was going to throw them away but my wife said look on the internet and see if you can get them repaired. I found AlphaOmega. Thank you for a very good job. They fit better than when first bought. I shall pass the word about your service.
After being told my Gucci rimless aviators were unrepairable, I sent them to AlphaOmega. I had them fixed and returned in 36 hours. I was delighted with the speed and quality of the service and will definitely use them again. Many thanks for the exceptional service.
Oh my god I am so impressed! I did a lot of research before sending my specs to AlphaOmega. Price didn't change from the quoted price – remarkably specs came back within 48 hours like brand new, they even replaced nose pads and polished the lenses. 100% using them again and again, a fantabulous service. Thank you AlphaOmega.
I managed to break both lenses in my Ray Ban Wayfarer sunglasses which cost me £130 and were six months old ... I had a look online and found AlphaOmega. I couldn't fault their response and customer service. They responded promptly to all my emails and I got my glasses back seven days later with replacement lenses and as new. I am absolutely delighted with them. Five stars to this company.
Brilliant service from AlphaOmega. I accidentally broke the connecting bit on the arm of my beloved rimless Bulgari glasses. My optician said that they couldn't be fixed. Frantic ... I looked online and found AlphaOmega. All the reviews were great so I took the plunge. I posted my glasses on Friday and had them back on Tuesday morning looking fabulous and fixed! Highly recommended!
Having successfully crushed my old favourite Ray-Bans in the car door, breaking one hinge and bending the other, I feared the worst. Fortunately, my husband found your company. We have both been extremely pleased with the price, quality of repair and speed of service provided by AlphaOmega. A big thank you to you and your technicians. We are delighted with the as-new sunglasses.
I commend the efficiency, promptness and professionalism that has been displayed by AlphaOmega in repairing my Cartier Frames. I was blown over. Very neat job. Posted it on Tuesday and got it back on Thursday. Very reliable service. Will definitely be sending the 2nd pair very soon.
We've been using AlphaOmega on behalf of our customers for a few years now. Today a lady called Moira asked me to pass along a very big thank you for doing a sterling job of making her specs look like new. She took a tumble and was upset that her specs were damaged. She's thrilled with what you guys did and left our store a happy lady indeed. Big smiles.
An unbelievable service. My Lindberg titanium glasses were repaired perfectly with 48 hours. I don't even think my payment has cleared yet! I didn't think service like this existed.
I'm really pleased with the repair and surprised that a repair was possible at all. The titanium frames were badly twisted and the lens holders were squashed after being sat on. The glasses were returned to me within a couple of days fully repaired.
The frame of my prescription sunglasses snapped in an awkward place just by the screw that holds the lens. I sent photos for a quotation, which was returned just an hour or so later. I accepted the £35 plus postage repair and sent my glasses off. They were posted on Monday afternoon and returned to me on Wednesday morning. The frame has been welded and to be totally honest, I can't see the repair! I have no idea how you guys do it! I am very happy with the service provided and will certainly use your services again! Many thanks.
I am really impressed with your service – a turn round of under a week including obtaining the parts from Italy. I liked the small things such as adjusting the arms to match the originals so they fitted without having to make any further adjustments. I would use AlphaOmega again.
Wonderful service – so happy! The arm of my Prada glasses snapped off. They were my favourite and bought for my birthday! The turnaround time was super quick – just a few days and the repair wonderfully priced!
I will highly recommend AlphaOmega and it's so great to deal with a company that makes everything easy (for a change) to obtain a quote, pay online and receive in return the highest level of service with a quality repair!
Thank you so much!
Amazing service! The gold clasps on my brand new Gucci sunglasses had bent where the glasses had been sat on, I was so upset! I emailed my details and a picture of the glasses to AlphaOmega, received a quote of £20 and within two days I received my shades in brand new condition! So happy and have let all my friends and family know to use them in the future!
I've used your service for the first time and am absolutely blown away by the speed of return. I sent 3 pairs of glasses and they were back with me in 2 days – utterly amazing. I will sing your praises from the rooftops to anyone who has wonky or broken sunglasses! Well done on a brilliant service.
I am seriously impressed with your service. I sent in my titanium framed glasses (unbreakable – LOL!) only a couple of days ago. They've just arrived back, fixed, perfect. Really outstanding service. I have another, older, broken pair of specs I used for gardening etc. I was going to ditch them but now I'll get them fixed at AlphaOmega. Thanks.
Optician said the arm which had come off my Prada prescription sunglasses could not be repaired. Contacted AlphaOmega and they said they could be fixed for £20. I sent them on a Thursday morning and received them back fixed in the Saturday post. Excellent service and quality work. Highly recommended.
I posted my Oakleys after the hinge fixing broke, I was quoted £41.00 after sending of on a Tuesday lunchtime 1st class. I was amazed to receive them back on the Thursday morning. Fantastic service, still can't believe it. The welded repair looks good and strong. Thanks, Steve.
I just received back my broken titanium glasses in two days ... Excellent fast, and efficient service and the quality of the repair is excellent. It's like having a brand new pair of glasses but without the huge expense. Excellent value for money. I can't thank you enough for such a good and professional service. I will be "highly recommending" AlphaOmega.
I sent my glasses on Monday 29th February at 16.00pm and I received them back Wednesday 2nd March at 10.30am repaired. I can fully recommend AlphaOmega for fair prices, rapid repair and good communication. Thank you.
Sent my Oakley sunglasses off on Tuesday afternoon, got them back Thursday morning. Amazing service. Thanks very much guys!