Customer feedback on glasses repair

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At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles.

We have handled queries from Switzerland, Malta, Spain — even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers.

We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy. Below is just a selection of comments from our clients.

If you wish to comment on the glasses repair service from AlphaOmega service we will be most gratified to hear from you. To add your comments on AlphaOmega Glasses Repair please click the following link:

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Glasses repair feedback
  • Ged Mead19th September 2017 12:52pm

    If only every UK company was as good as AlphaOmega, what a fantastic economy we would have! They successfully repaired my wife's titanium frames in May and the repair held good until she managed to break them again this month. AlphaOmega said they would either try and repair them again under warranty or, if that failed, would let me know the cost of replacing the arms. One day after sending them in they were on the phone to tell me that the specs were repaired and, for only the cost of the return postage, they would be back with us in less than 24 hours. And so they were. Wife happy, me happy, everybody happy. Wonderful service — well done, you guys!

  • Lucy Pesaro13th September 2017 2:01pm

    What the seller of my glasses could not do, AlphaOmega did in a few days and at a low cost. Very impressive service. No hesitation in recommending them.

  • Ian Addison31st August 2017 4:39pm

    Really fantastic job, I am so pleased. You mended, for a fraction of the cost, a pair of my Lindberg spectacles when all the opticians either said scrap and buy a new pair at circa £500 or a major part replacement job costs almost £200. Even by post you did it in only a few days. Really impressed and I recommend anyone to give you a go. Wonderful service!

  • Kevin Shannon29th August 2017 4:42pm

    Service was nothing short of awesome! Decided to drive down as it was not too far. Was asked to wait 20 minutes while the repair was done. Ray-Bans returned in better shape than the day I bought them. The price £10 — don't even think of going anywhere else.

  • Ciaran O25th August 2017 1:34pm

    My gorgeous Tom Ford aviators got sat on and I thought that was the end of a very costly purchase. Not at all, thanks to AlphaOmega. Sent them Monday, got them back Thursday. Extremely professional and friendly when I called with a query. You wouldn't have even known the shades were damaged, it's like having them back brand new.

  • Faisal23rd August 2017 1:44pm

    Used AlphaOmega for the second time after having an excellent service and turnaround time of just a day. I received the same this time, my Oakley carbon fibre frames came back looking like brand new after they were walked over and buckled. Well done to the team. Highly recommended.

  • Helen Quinn22nd August 2017 11:54am

    Excellent service from start to finish, saved my expensive Ray-Bans being binned. Submitted my query with a photo, paid £26 for post and package and got them back today fully repaired. Would definitely recommend this company for any repairs to brand glasses/sunglasses.

  • Vinny T22nd August 2017 10:57am

    Absolutely fantastic service, good value and good repairs. Can't even notice they were broken. I sent the sunglasses to them on Thursday lunchtime and received them back fully repaired on the Saturday morning. Many thanks. Would recommend 110%.

  • Stacey Brewer22nd August 2017 9:44am

    Amazing service! The gold clasps on my brand new Gucci sunglasses had bent where the glasses had been sat on, I was so upset! I emailed my details and a picture of the glasses to AlphaOmega, received a quote of £20 and within two days I received my shades in brand new condition! So happy and have let all my friends and family know to use them in the future!

  • Mike McNally16th August 2017 2:38pm

    Following on from my recent arm repair I bit the bullet and sent them back for new lenses. The lenses came from Italy so it took a bit longer this time (less than a week though) and my Ray-Bans look as new. The price was great — no one else came close in value. I should have had the arm and lenses done at the same time and saved postage but that was my bad. Even with two repairs the cost worked out better than buying a new pair and these are so well broken in that wasn't really an option for me. Can't recommend highly enough.

  • Joseph Goodwin15th August 2017 9:45am

    Excellent service. It wasn't expensive to repair my Armani sunglasses. I drove down to the workshop and they repaired them within 20 minutes. Absolutely happy with the repair. They don't even look like they had been repaired. They look brand new.

  • Bill Pimblett14th August 2017 5:58pm

    I've had my Oliver People's glasses for some now but the right arm hinge rivets had worn and not one of the opticians I took them to had any idea or even a suggestion how to get them repaired! I'd put up with the problem for about 3 years until I found AlphaOmega by chance. I paid £20, sent them last Wednesday the 9th August, and received them back Friday 11th August. The results were amazing! Rivets sorted, glasses and lenses clean and as new. Can't recommend this company enough! Many thanks and well done the staff at AlphaOmega.

  • Ann Forsey14th August 2017 4:26pm

    My Fendi glasses required repair and I sent them into AlphaOmega, whose details I discovered on the web. I'm so glad I did as they repaired them so very quickly and perfectly — I was only without my glasses for 2 days. They were so efficient and I would recommend them to anyone who has glasses needing repair.

  • Jason Savidge11th August 2017 10:20am

    Fantastic service. All local opticians were not interested in what I thought was a simple repair. Sent enquiry on Tuesday morning with photos, had a reply back within a few hours. I posted them on Wednesday and received them back on Friday morning! Brilliant — not difficult, but some companies just are able to do simple things well. Thank you.

  • Adrian Roberts9th August 2017 7:08pm

    I can't rate the service highly enough. After my frame broke I thought it was a write off as it is no longer available but for just £20.00 AlphaOmega proved me wrong. The repair is first rate and I only posted it off on Monday and have it back on Wednesday. Thank You! I will recommend your service to anyone who has need of it.

  • Janice Dodds7th August 2017 4:23pm

    Excellent service, tried to get my glasses fixed by Specsavers but they just said there was nothing they could do with them (didn't even bother to check with a technician). I took some pictures and set them to AlphaOmega and they gave me a price of £20.00. Got them back within a couple of days. Would recommend this company 100%.

  • Neil Puncher3rd August 2017 4:15pm

    Just received my glasses back after being very impressed with the repair done to my wife's frames, something I thought was impossible! Fantastic work and turn around time, can't thank you enough. Should I ever have the misfortune to have mine break again, or even a family member or friend break theirs, I know where to send them.

  • Natalie conrath3rd August 2017 10:05am

    Seriously impressed with the efficiency and speed of this service. After taking my broken Ray-Bans into several glasses shops, including the Ray-Ban store itself, I was told they were unfixable. I sent them on Tuesday afternoon and received them back good as new on Thursday morning! Thank you for doing such a good job on them, I really can't believe how quick it was. Some really impressive customer service I don't think I've received from anywhere in a long time. At £20 I couldn't be happier. Thank you!

  • Stephen James27th July 2017 11:17pm

    Brilliant service. I sent my sunglasses off on Tuesday for the repair to one of the arms/hinges and I received them back on Thursday at 8am! Fantastic service and my glasses are just like new. Thank you, I will definitely be recommending you.

  • Mike McNally27th July 2017 12:51pm

    I was unsure about the site as it seems unique in the UK, possibly because who else could compete with such amazing service. Sent the glasses on Tuesday, returned on Thursday. Re-fixing an arm to my Ray-Ban Wayfarer II glasses that I accidentally snapped off by sitting on them. Arm is as new, flawless. Simply brilliant value, £20 plus postage. Far cheaper than buying even a second-hand replacement pair. Can't recommend highly enough.

  • Mark Howard12th July 2017 3:59pm

    My Ray-Ban Aviators were missing an arm (I have a young son). I sent the glasses via second class post last Thursday and the following Wednesday the glasses were returned. They look like new! Great service and will recommend to others.

  • Liam Kiely7th July 2017 11:29am

    I arranged for my glasses to be dropped at your Crewe facility yesterday at midday, today at 10 they arrive at my offices in Oxford, repaired looking like they are brand new. Specsavers would replace my frames at a cost of £300. You welded them and did an incredible job for £35.00. Astonishing customer service, you and your team should be so proud. I have no hesitation to recommend you to all friends and family. Thank you for saving me £265.

  • Lance Curran6th July 2017 1:17pm

    I'm not one to leave feedback, I pay for a service and you did your job. Well done. Why should i tell the world you did your job? But, AlphaOmega WOW! Job well done. Sent my broken Ray-Ban's on Tuesday afternoon and received my glasses on Thursday at noon. Ray-Ban wouldn't repair them for me. Went to my opticians but they wanted to charge me the price of the glasses. No thank you. My RayBans are like brand new! Thank you, thank you, thank you for a Job well done!

  • Steve H6th July 2017 10:35am

    I posted my Oakleys after the hinge fixing broke, I was quoted £41.00 after sending of on a Tuesday lunchtime 1st class. I was amazed to receive them back on the Thursday morning. Fantastic service, still can't believe it. The welded repair looks good and strong. Thanks, Steve.

  • Giselle Sinnott4th July 2017 6:06pm

    Absolutely amazing service. I sent my D&G sunglasses off on Monday, last post, and received them back first thing on Wednesday morning. The repair is exceptional, they are like new, and they were also cleaned. I would have no hesitation to recommend. Blooming brilliant.

  • Lisa Russell4th July 2017 12:09pm

    Fantastic service! I thought that there was no hope of repair for my Ray-Bans after I broke the arm and couldn't repair it myself. But this brilliant firm fixed it and sent the sunglasses straight back to me, as good as new, by return of post for just £20 + postage. When I do next buy new ones I'll definitely get them from the firm's sister site, AlphaSunglasses, as I see that six months of accidental damage repair cover with AlphaOmega Frame Repairs is included!

  • Keith Grossett30th June 2017 3:43pm

    Amazing service! Originally sent my varifocal rimless glasses to get the nose pad replaced. Posted away on a Monday, back to the Isles of Scilly by Friday lunchtime! Not only were the glasses repaired, but also when the nose pad broke off again they were repaired under warranty again and turned around within a week (for free)! Brilliant! Thank you.

  • Paul newnam28th June 2017 2:02pm

    Excellent service, I broke my glasses for the second time and they were repaired free of charge within two days. Very impressed, thank you.

  • Chris Marwood26th June 2017 8:07am

    I rarely feel the need to post reviews, but I felt that the service I have received was too good not to praise. My son dropped and trod on his Tommy Hilfiger glasses, bending the hinge and inset mounting point. Specsavers couldn't replace just the face as they no longer stocked them and I didn't fancy paying £80 for a new pair. I asked Alpha for a quote (I sent images of the fault) on a Saturday and got it back the same evening. I posted last thing on Monday and they were back by first thing Thursday morning, looking like new.I was dubious about using any old company that came up on the first page of google, but thought for £20 + post, what could possibly go wrong. Nothing! I'd have no hesitation in recommending Alpha Omega and will the use them again, when he next breaks them ;-)

  • Rosemary Egbe25th June 2017 11:49am

    Oh my god I am so impressed! I did a lot of research before sending my specs to AlphaOmega. Price didn't change from the quoted price — remarkably specs came back within 48 hours like brand new, they even replaced nose pads and polished the lenses. 100% using them again and again, a fantabulous service. Thank you AlphaOmega.

  • Andrew24th June 2017 12:25pm

    Very impressed with your service. Repairs completed and returned straight away. Always unsure over internet repairs but this was first rate. Thank you and well done!

  • Christian Gregory23rd June 2017 10:06am

    Unbelievable service! Very helpful and quick replies when emailed. Excellent price for a fantastic service. Posted broken glasses on Thursday and got them back Saturday morning good as new. Would definitely use again (but hopefully won't have to, will look after my glasses now) and would highly recommend.

  • Nigel Hakkak22nd June 2017 8:25am

    Really impressed and easy to work with. I completed an online inquiry form and had a quote for repair the next day. In my case it was just replacing the lenses and I thought it would be quicker to buy the lenses and try fitting them myself, I was wrong. I posted my glasses to arrive with them on Monday morning. Tuesday morning, my glasses were back with me. Fantastic service, I can highly recommend.

  • George McMahon19th June 2017 9:27pm

    Very happy. My prescription Ray-Ban sunglasses frame was damaged and I could not replace them. I sent them to be repaired with little expectation. They were returned as good as new with an updated prescription lens. Excellent service.

  • Melissa16th June 2017 8:07pm

    Extremely impressed! I posted the glasses on Wednesday and received them back on Friday. The arm broke off my glasses after I dropped them and they needed a new hinge. The hinge was replaced and they feel brand new! I don't know what else they did but they feel in better condition than prior to the break. Very, very impressed and very reasonable pricing — will definitely use again.

  • Pippa14th June 2017 4:31pm

    Thank you so much for your super fast service. My sunglasses arrived back yesterday safe, sound and above all perfectly mended. Excellent, thank you

  • Theo10th June 2017 1:13am

    I sat on my Louis Vuitton sunglasses bending the frame and arms. Most places I went to said they were beyond repair. I found this site and I decided to give it a go as I had nothing to loose, £20 to repair £400 sunglasses. I sent the glasses on Tuesday, they were received and sent back to me on Wednesday and I had them back Thursday as good as new! I'm amazed and very happy. Thank you.

  • Susan Fitzgerald7th June 2017 11:05pm

    I stood on my expensive varifocal glasses with Prada frame. My opticians — well know high street supplier of designer glasses — summarily dismissed my request for them to be repaired with very little charm. I found AlphaOmega online and sent my glasses off at 6pm Monday and they were returned by post on Wednesday. They are like new glasses! Excellent service. Easy to track online and returned promptly for a fraction of what I would otherwise have spent. Would highly recommend this service.

  • Danielle6th June 2017 9:39am

    I contacted Tom Ford to enquire about getting my glasses repaired and they were absolutely no help at all! I came across this website so decided to send my glasses off, albeit a little dubious. I have to say the service and repair was fantastic, they were like a new pair again! They were repaired and returned within two days. Would highly recommend and will use again.

  • Alex Simpson1st June 2017 3:27pm

    Excellent service. Sent off my Ray-Ban sunglasses on Tuesday afternoon, were back in my hands by Thursday afternoon. Repaired and fixed without any issues. Fantastic work from the team and they look brand new! Many thanks for your hard and rapid work. Will be sure to come back if needed!

  • Josh sands1st June 2017 11:21am

    Unbelievable customer service. I sent my Ray-Bans off to have the hinges fixed on Tuesday and had them back the by the Thursday. Very reasonable price and the work is excellent. Happy customer.

  • Carlos Urrutigoity27th May 2017 11:33am

    I was hesitant to send off my father's Ray-Bans from the 70s as the lens had broken along with a nose piece. However, having sent the glasses on Monday and received back on Saturday, I was very impressed. Frame cleaned and looking great. Many thanks team.

  • John MacMahon19th May 2017 10:32am

    Having dropped my year old Ray-Ban sunglasses, resulting in a crack across one of the lenses, I Googled and came across AlphaOmega. I was pleasantly surprised by the initial quote (in my case £60 plus return postage for fitting two replacement polarised lenses) and the quality of the service. It took around a week to turn them around and when they did come back they were as good as new, extremely well packaged including both of the old lenses. My sense is they take pride in what they do — one happy customer now.

  • Alice Bracken18th May 2017 4:19pm

    Excellent service! Really easy instructions to follow about sending glasses off and they were sent back to me within two days of me sending them off. Would highly recommend, perfectly packaged and in excellent condition. Would definitely use again, thank you!

  • Ian W17th May 2017 3:58pm

    Having cracked the lens on my Ray Ban sunglasses I was very happy with the fix option recommended by Alpha Omega. Great customer service, great fast repair, super pleased with the results. I would recommend AlphaOmega

  • George Kerr13th May 2017 11:41am

    The best and fastest service I have had! The repair to my Ray-Ban sunglasses is truly excellent and I'm really fussy about things. I highly recommend this company!

  • Amy O7th May 2017 11:19am

    Amazing service — I sat on my glasses and one arm was bent out of place while the other had come off completely. I sent the glasses off on Wednesday and they were returned to me good as new by Saturday morning! Would highly recommend.

  • Matthew Harris3rd May 2017 3:36pm

    Thank you so much for the repair of my Ray-Bans! Delivery was so quick and the repair superb! Like everyone is saying, the turn-around time is unbelievable! Sent on Tuesday, back on Friday! How good is that! One happy chappy!

  • Deb Robinson2nd May 2017 2:12pm

    Absolutely fantastic service. Sent my Dita titanium wire framed glasses last Thursday afternoon and they were returned on Saturday. The frame was snapped and I was told by everywhere I enquired in the West Midlands that they were beyond repair. They are as good as new. I cannot recommend this company highly enough. Thank you so much.

  • Alex Wood1st May 2017 10:03am

    This company is amazing, fantastic and miracle workers! I had somehow managed to step on my Crosshair Oakleys and crushed them. The frame was snapped in one place and totally misshaped. I searched online and found AlphaOmega. Sent my glasses off, more in hope than expectation. But they have come back like new. I am totally amazed and can't recommend this company highly enough. Thank you so much for your brilliant workmanship and service!

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