Customer feedback on glasses repair

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At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles.

We have handled queries from Switzerland, Malta, Spain — even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers.

We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy. Below is just a selection of comments from our clients.

If you wish to comment on the glasses repair service from AlphaOmega service we will be most gratified to hear from you. To add your comments on AlphaOmega Glasses Repair please click the following link:

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Glasses repair feedback
  • Jimi Jibodu19th April 2018 10:50pm

    I posted my badly twisted frame on Tuesday and the repaired glasses were back with me on Thursday. The enclosed note saying we did the best we could was an understatement. The repair was faultless, beyond what I expected. I am very pleased with the quality of work. The turnaround time was amazing.

  • Bob Wheaton13th April 2018 12:28pm

    First class service from AlphaOmega. A great saving. My Tom Ford spectacles we in a sorry state and I had considered buying a new pair. AlphaOmega did a terrific job and the glasses were returned "as new". One tip: avoid posting your glasses near a weekend, because this adds considerably to AO's swift turnaround time.

  • anne squires13th April 2018 9:22am

    Sent my favourite sunglasses for repair (broken arm) on Wednesday. They arrived back this morning (Friday) good as new. Many thanks, excellence work.

  • Kevin Reeves12th April 2018 4:21pm

    Exceptional, professional and quick service — I really did not think my glasses were repairable but I got them back, very nicely repaired, two days after sending them in!

  • Ray Moorhead11th April 2018 7:13pm

    This company did an absolutely brilliant job. They repaired my titanium frames for a really modest fee and also changed the nose pads gratis, nice and quick with no fuss. I would thoroughly recommend using their service to anyone. Thanks guys.

  • John Wright28th March 2018 3:53pm

    Just a note to say thank you for your prompt service in repairing my glasses. I only sent them two days ago and I got them back today. All fixed, your cannot see the repair. Thank you.

  • Helen james22nd March 2018 4:32pm

    Received my glasses back in double quick time and perfect. Almost disposed of these sunglasses. So glad I found this company. Great job. Five star service.

  • Andy Stace22nd March 2018 9:22am

    I have now used AlphaOmega twice, top class results both times. Like many I had been told that my frames were life expired and beyond repair. I urge anyone told the same to contact them, there is nothing to lose by asking! Without doubt, highly recommended.

  • David Brown21st March 2018 2:39pm

    Unbelievably good service. I thought my glasses would never be the same again after I sat on them. AlphaOmega repaired them for next to nothing and had them back with me in 48 hours. They even cleaned them. Cannot recommend AlphaOmega enough.

  • Shah21st March 2018 1:04pm

    Brilliant service, five star. Broke the arm on my glasses and posted them on Monday morning at 11:30am. Received my glasses at 11:30 on Wednesday morning. Highly recommended.

  • gary greenwood21st March 2018 12:16pm

    Really fast turnaround. Delighted with repair, response and tracking delivery. Superb!

  • Claire Tran17th March 2018 9:20pm

    Excellent service, highly recommended! Great level of customer service and repairs completed quickly. Thank you.

  • D williams13th March 2018 4:04pm

    I had two pairs of sunglasses which needed to be repaired. I received a prompt response. The glasses were fixed and sent back within a week. The standard is excellent and the communication also. I do not often give feedback but I am extremely pleased.

  • Teresa13th March 2018 10:05am

    Phenomenal service! A super fast (they got my glasses on Monday and on Tuesday 10am I've got them back) and perfectly done job. Thank you.

  • Mani M9th March 2018 2:53pm

    My rimless glasses nose bridge broke. I sent a query regarding my broken glasses and within 24 hours I received an answer. I sent my glasses off on Monday and received them back on Wednesday. The quality of repair is of really high standard and the frame feels more robust than from my opticians. Excellent service and I would not hesitate to use again.

  • Vicky P.9th March 2018 12:51pm

    I found AlphaOmega online after needing two pairs of sunglasses repaired. I'd never used their services before but can say I am 110% satisfied with their service. It was simple to get started, the glasses were repaired within 6 days and came back looking brand new. Absolutely fantastic service, would definitely recommend and use again!

  • mike holme8th March 2018 4:56pm

    I don't normally post reviews because it seems nowadays that whatever I do the company concerned requires a review. I could spend my whole day filling in questionnaires if I responded to every request. However the service from Alphaomega was so good I feel that they have earned a review. I posted my Prada rimless specs — I had snapped off the lens connecting screw on the arm — on Tuesday morning by special delivery. I received them back all repaired today, Thursday lunchtime. Total cost including both sets of postage was £49.50. That is excellent customer service.

  • SIMON KING7th March 2018 2:54pm

    My frame of my prescription sunglasses snapped in an awkward place just by the screw that holds the lens. My optician was unsympathetic — would be happy to supply a new frame at a cost of £170 but that was it! I declined and I am glad I did as I would not have found Alpha Omega! I sent photos for a quotation, which was returned just an hour or so later. I accepted the £35 plus postage repair and sent my glasses off. They were posted on Monday afternoon and returned to me on Wednesday morning. The frame has been welded and to be totally honest, I can't see the repair! I have no idea how you guys do it! I am very happy with the service provided and will certainly use your services again! Many thanks.

  • Alan Brown6th March 2018 11:57am

    Fantastic service, despite deep snow and other disruptions. Cannot find fault.

  • Mark Finden3rd March 2018 4:53pm

    Fantastic and very fast service. Glasses were back within three days and not only fixed but cleaned and given new nose pieces. Price was very reasonable. Would not hesitate to use again.

  • AngieB2nd March 2018 7:07pm

    Brand new Ray-Ban sunglasses, bent and arm twisted. In less than a week, returned and fixed perfectly. I cannot recommend this company highly enough!

  • Adam olsen2nd March 2018 1:23pm

    I don't normally leave feedback, however I needed to as this was a wonderful service. I Posted my Oakley Juliet sunglasses on Monday afternoon for bridge repairs, got them back repaired on Wednesday. Fantastic service, highly recommended!

  • David1st March 2018 2:03pm

    Great service and repair. Glasses back in super quick time and almost like new — not bad for 30 year old Raybans!

  • Olivia Scott26th February 2018 2:26pm

    Literally over the moon. Never thought my Ray-Bans would be tight around my head ever again after someone stretched them. These guys were quick, cheap and have done a spot on job! Highly. highly recommend! Thank you.

  • Deborah Brown22nd February 2018 12:13pm

    I had snapped off the left arm of my new glasses. I was told by all of the major high street opticians that they could not be repaired and I would need to buy a new frame at a cost of at least £150. I found AlphaOmega online, uploaded two photos of the damage and got a very fast response quoting £20 plus VAT/postage. I had some reservations about sending my glasses away but I needn't have worried. I posted the glasses last Friday and they were returned to me this Tuesday, fixed with a nice note saying that due to the extent of the damage to my frame, this was the best repair they could do. They look like new to me! This is an excellent service, thank you so much.

  • Kay Gingell20th February 2018 1:42pm

    Fabulous service. Highly recommended. Optician said they were not repairable — found you online and decided to give your company a go. Fantastic, glasses back in one day and as good as new — all for £27.25. Well done.

  • Dara Robinson20th February 2018 12:12pm

    Excellent work. I brought my Oakley prescription glasses to the opticians and they told me that it could not be fixed, that titanium could not be welded. One quick email to AlphaOmega and they confirmed what I suspected, it would not be a problem. The work was outstanding, unless I point it out no one can find the weld. I could not be happier. The price is the cherry on top. Well done lads, I'll be sending you more glasses soon.

  • David Royston17th February 2018 4:37pm

    Fabulous service — very happy customer indeed.

  • Amanda Farmer17th February 2018 11:26am

    Amazing! After several opticians said my glasses couldn't be repaired, I found AlphaOmega online. I took a couple of photos and emailed them and had a reply within a couple of hours to say they could be repaired for £20 + p&p. I sent them off on Thursday morning by 1st class recorded post and unbelievably received them back on Saturday morning repaired and ready to wear again! What an incredible service! The repair was great and I would recommend this company to anyone. Do not accept an optician telling you that you will need to buy new frames before consulting this company! Thank you so much!

  • Harry Hightman12th February 2018 2:37pm

    I live in the states and got the repairs back so fast it was unbelievable! Great great service. Repaired two Dior sunglasses, they were perfect. So easy and fast.

  • J Williams11th February 2018 3:15pm

    The arm of my Chanel glasses came off and I was heartbroken thinking about finding a replacement and the cost. I sent my glasses off and they have come back looking amazing! Such a fast service, very reasonable price and looking as good as new. Will definitely use your service again with no hesitancy. Thank you very much!

  • Temi10th February 2018 8:51am

    So happy with the service from AlphaOmega. My favourite metal frames were old and wrecked from daily use, crooked, the left arm had fallen off, nose pads loose etc. I enquired by email about the cost of repair and got a reply back within 24 hours with a great price. I sent them off on Thursday lunchtime and just received them back looking as good as new before 9am on Saturday morning! Very pleased, thank you!

  • Janet Obrien9th February 2018 5:27pm

    I had been to a few opticians who told me my glasses couldn't be repaired. I then found this website and sent my glasses to them on Monday and they were returned on Thursday looking like new. Absolutely brilliant job. So pleased, would recommend them to anyone.

  • Peter McCormick9th February 2018 2:41pm

    What a great service to have locally. Anyone seeking eye glass repairs should use AlphaOmega. Glass repairs Crewe, great customer service and satisfaction.

  • Cheryl O9th February 2018 1:48pm

    I was so upset that I had broken my D&G sunglasses but discovered the AlphaOmega repair company. I sent the glasses to them Wednesday pm and my lovely perfectly repaired sunglasses came back by special delivery at 8.30 this morning (Friday). That's what I call service! Totally amazing!

  • C Walker8th February 2018 7:14pm

    I managed to break the arm off my newish Prada sunglasses. AlphaOmega were able to replace the arm and only took a few days. Very pleased with such efficient service & will certainly recommend to other people.

  • Rod Gregory7th February 2018 7:07pm

    Tried my local opticians and the big high street opticians and they all said my half-rim glasses could not be repaired (one of the arms had broke away from the frame). I found AlphaOmega online and contacted them. They said my glasses could be repaired, as I suspected. I posted them on Monday and they were returned to me all fixed on the Wednesday. Very satisfied, would highly recommend. Thank you.

  • Ekaterina Alekseenkova6th February 2018 11:47am

    I was desperate to repair my designers glasses as I went to all opticians in my area and everyone told me it's unrepairable. My last hope was AlphaOmega and they did it very quickly! The repair seems reliable. I'm so happy with this experience. I definitely will use them again if I need glasses repair.

  • Andrea Gordon5th February 2018 11:47am

    Having to been told by the opticians that my frame was no longer available and therefore couldn't be repaired (expensive varifocals), I was delighted that AlphaOmega said that they could replace the arms with generic arms. Sent them off to them on Thursday and they arrived back Monday. Really quick service and the glasses are once more serviceable. My only disappointment is that the brown arms were replaced with black ones (which looks slightly odd against the bronze metal). Otherwise would have been perfect and would definitely use again.

  • Tony Walker3rd February 2018 10:50pm

    Firstly an amazing turnaround. I sent my sunglasses off on Wednesday got them back on Saturday — three days — thank you. But tried the glasses on and not good. The original arm on the right flexes fine but the repair does not move so when I put them on they are both uncomfortable and look ridiculous.

    Editor's comment: Sorry they are uncomfortable but if you send them back we will try to adjust them so they fit better or maybe make the other side a solid joint to match? We did advise that we could only repair by making the joint solid. We can repair your broken arm but the spring mechanism will be lost now. The arm will open and close as normal but not flex out.

  • Paul Swinbank3rd February 2018 12:19pm

    I sent my Marcus T Titanium frames in for a repair where they had snapped at a really thin part of the frame. I sent them on a Thursday and got them back on Saturday. The repair is incredibly neat and not noticeable without really looking for it. Very impressed!

  • Vanessa Mcdermott2nd February 2018 6:19pm

    Amazingly quick service. Posted on Wednesday, returned on a Friday with a new hinge and screw. High street opticians said I needed new glasses. Highly recommended.

  • Dave ashton1st February 2018 4:43pm

    Without doubt, outstanding service. Just 20 pounds and my spectacles came back within 3 days and that is from the Channel Islands. They are as good as new after the repair. Excellent, thank you.

  • Satar Alaka25th January 2018 9:36pm

    I commend the efficiency, promptness and professionalism that has been displayed by AlphaOmega in repairing my Cartier Frames. I was blown over. Very neat job. Posted it on Tuesday and got it back on Thursday. Very reliable service. Will definitely be sending the 2nd pair very soon.

  • Mark Hoban25th January 2018 5:49pm

    Fantastic service. The spring hinge of my Oakley sunglasses had failed. It was repaired in record time, very nice job. Quality work at a fair price, happy.

  • Graham stocks25th January 2018 1:36pm

    So pleased I found this company. Titanium glass successfully repaired, after two leading opticians said they couldn't be, at a very good price. Excellent service so I would recommend this company to anyone. Many thanks.

  • Jim Mc24th January 2018 12:59pm

    My 10 year old Oakley Wire Frame perscription sunglasses were repaired unbelievably quickly. Placed the order online on Sunday, posted first class on Monday morning and received back today, Wednesday morning. Although unable to repair the spring in the arm, the glasses are perfectly useable and all for £26.50! I am delighted as I was very reluctant to say goodbye to this expensive and amazing pair of sunglasses. Thanks to all at Alpha Omega.

  • Jonathan S21st January 2018 8:43pm

    Various opticians and repair shops said my Oakley reading glasses couldn't be fixed. The metal holding the lens had completely come off the frame. In no time at all, with tracking all the way through, AlphaOmega fixed them and they came back as good as new. Would recommend to anyone. Thanks!

  • Debbie Roberts18th January 2018 7:17pm

    The arm had broken off my favorite Chanel glasses, which are now discontinued. I asked 2 different opticians but they said they couldn't be fixed. I contacted AlphaOmega — I sent them on Tuesday and they came back on Thursday. They are just like a new pair of glasses. Amazing 5 star service. So happy; I will definitely recommend to everyone. Thanks AlphaOmega.

  • Lee Edmonds16th January 2018 6:53pm

    Amazing service. My metal frame glasses broke at the weld joint. I posted them Saturday and they were back with me the following Wednesday morning. The weld was repaired and painted, the nose pieces replaced and a full 'like new' clean. I'm massively impressed with the service received.

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