Customer feedback on glasses repair

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At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles.

We have handled queries from Switzerland, Malta, Spain — even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers.

We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy. Below is just a selection of comments from our clients.

If you wish to comment on the glasses repair service from AlphaOmega service we will be most gratified to hear from you. To add your comments on AlphaOmega Glasses Repair please click the following link:

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Spectacle repairs testimonials
  • Mark Howard12th July 2017 3:59pm

    My Ray-Ban Aviators were missing an arm (I have a young son). I sent the glasses via second class post last Thursday and the following Wednesday the glasses were returned. They look like new! Great service and will recommend to others.

  • Liam Kiely7th July 2017 11:29am

    I arranged for my glasses to be dropped at your Crewe facility yesterday at midday, today at 10 they arrive at my offices in Oxford, repaired looking like they are brand new. Specsavers would replace my frames at a cost of £300. You welded them and did an incredible job for £35.00. Astonishing customer service, you and your team should be so proud. I have no hesitation to recommend you to all friends and family. Thank you for saving me £265.

  • Lance Curran6th July 2017 1:17pm

    I'm not one to leave feedback, I pay for a service and you did your job. Well done. Why should i tell the world you did your job? But, AlphaOmega WOW! Job well done. Sent my broken Ray-Ban's on Tuesday afternoon and received my glasses on Thursday at noon. Ray-Ban wouldn't repair them for me. Went to my opticians but they wanted to charge me the price of the glasses. No thank you. My RayBans are like brand new! Thank you, thank you, thank you for a Job well done!

  • Steve H6th July 2017 10:35am

    I posted my Oakleys after the hinge fixing broke, I was quoted £41.00 after sending of on a Tuesday lunchtime 1st class. I was amazed to receive them back on the Thursday morning. Fantastic service, still can't believe it. The welded repair looks good and strong. Thanks, Steve.

  • Giselle Sinnott4th July 2017 6:06pm

    Absolutely amazing service. I sent my D&G sunglasses off on Monday, last post, and received them back first thing on Wednesday morning. The repair is exceptional, they are like new, and they were also cleaned. I would have no hesitation to recommend. Blooming brilliant.

  • Lisa Russell4th July 2017 12:09pm

    Fantastic service! I thought that there was no hope of repair for my Ray-Bans after I broke the arm and couldn't repair it myself. But this brilliant firm fixed it and sent the sunglasses straight back to me, as good as new, by return of post for just £20 + postage. When I do next buy new ones I'll definitely get them from the firm's sister site, AlphaSunglasses, as I see that six months of accidental damage repair cover with AlphaOmega Frame Repairs is included!

  • Keith Grossett30th June 2017 3:43pm

    Amazing service! Originally sent my varifocal rimless glasses to get the nose pad replaced. Posted away on a Monday, back to the Isles of Scilly by Friday lunchtime! Not only were the glasses repaired, but also when the nose pad broke off again they were repaired under warranty again and turned around within a week (for free)! Brilliant! Thank you.

  • Paul newnam28th June 2017 2:02pm

    Excellent service, I broke my glasses for the second time and they were repaired free of charge within two days. Very impressed, thank you.

  • Chris Marwood26th June 2017 8:07am

    I rarely feel the need to post reviews, but I felt that the service I have received was too good not to praise. My son dropped and trod on his Tommy Hilfiger glasses, bending the hinge and inset mounting point. Specsavers couldn't replace just the face as they no longer stocked them and I didn't fancy paying £80 for a new pair. I asked Alpha for a quote (I sent images of the fault) on a Saturday and got it back the same evening. I posted last thing on Monday and they were back by first thing Thursday morning, looking like new.I was dubious about using any old company that came up on the first page of google, but thought for £20 + post, what could possibly go wrong. Nothing! I'd have no hesitation in recommending Alpha Omega and will the use them again, when he next breaks them ;-)

  • Rosemary Egbe25th June 2017 11:49am

    Oh my god I am so impressed! I did a lot of research before sending my specs to AlphaOmega. Price didn't change from the quoted price — remarkably specs came back within 48 hours like brand new, they even replaced nose pads and polished the lenses. 100% using them again and again, a fantabulous service. Thank you AlphaOmega.

  • Andrew24th June 2017 12:25pm

    Very impressed with your service. Repairs completed and returned straight away. Always unsure over internet repairs but this was first rate. Thank you and well done!

  • Christian Gregory23rd June 2017 10:06am

    Unbelievable service! Very helpful and quick replies when emailed. Excellent price for a fantastic service. Posted broken glasses on Thursday and got them back Saturday morning good as new. Would definitely use again (but hopefully won't have to, will look after my glasses now) and would highly recommend.

  • Nigel Hakkak22nd June 2017 8:25am

    Really impressed and easy to work with. I completed an online inquiry form and had a quote for repair the next day. In my case it was just replacing the lenses and I thought it would be quicker to buy the lenses and try fitting them myself, I was wrong. I posted my glasses to arrive with them on Monday morning. Tuesday morning, my glasses were back with me. Fantastic service, I can highly recommend.

  • George McMahon19th June 2017 9:27pm

    Very happy. My prescription Ray-Ban sunglasses frame was damaged and I could not replace them. I sent them to be repaired with little expectation. They were returned as good as new with an updated prescription lens. Excellent service.

  • Melissa16th June 2017 8:07pm

    Extremely impressed! I posted the glasses on Wednesday and received them back on Friday. The arm broke off my glasses after I dropped them and they needed a new hinge. The hinge was replaced and they feel brand new! I don't know what else they did but they feel in better condition than prior to the break. Very, very impressed and very reasonable pricing — will definitely use again.

  • Pippa14th June 2017 4:31pm

    Thank you so much for your super fast service. My sunglasses arrived back yesterday safe, sound and above all perfectly mended. Excellent, thank you

  • Theo10th June 2017 1:13am

    I sat on my Louis Vuitton sunglasses bending the frame and arms. Most places I went to said they were beyond repair. I found this site and I decided to give it a go as I had nothing to loose, £20 to repair £400 sunglasses. I sent the glasses on Tuesday, they were received and sent back to me on Wednesday and I had them back Thursday as good as new! I'm amazed and very happy. Thank you.

  • Susan Fitzgerald7th June 2017 11:05pm

    I stood on my expensive varifocal glasses with Prada frame. My opticians — well know high street supplier of designer glasses — summarily dismissed my request for them to be repaired with very little charm. I found AlphaOmega online and sent my glasses off at 6pm Monday and they were returned by post on Wednesday. They are like new glasses! Excellent service. Easy to track online and returned promptly for a fraction of what I would otherwise have spent. Would highly recommend this service.

  • Danielle6th June 2017 9:39am

    I contacted Tom Ford to enquire about getting my glasses repaired and they were absolutely no help at all! I came across this website so decided to send my glasses off, albeit a little dubious. I have to say the service and repair was fantastic, they were like a new pair again! They were repaired and returned within two days. Would highly recommend and will use again.

  • Alex Simpson1st June 2017 3:27pm

    Excellent service. Sent off my Ray-Ban sunglasses on Tuesday afternoon, were back in my hands by Thursday afternoon. Repaired and fixed without any issues. Fantastic work from the team and they look brand new! Many thanks for your hard and rapid work. Will be sure to come back if needed!

  • Josh sands1st June 2017 11:21am

    Unbelievable customer service. I sent my Ray-Bans off to have the hinges fixed on Tuesday and had them back the by the Thursday. Very reasonable price and the work is excellent. Happy customer.

  • Carlos Urrutigoity27th May 2017 11:33am

    I was hesitant to send off my father's Ray-Bans from the 70s as the lens had broken along with a nose piece. However, having sent the glasses on Monday and received back on Saturday, I was very impressed. Frame cleaned and looking great. Many thanks team.

  • John MacMahon19th May 2017 10:32am

    Having dropped my year old Ray-Ban sunglasses, resulting in a crack across one of the lenses, I Googled and came across AlphaOmega. I was pleasantly surprised by the initial quote (in my case £60 plus return postage for fitting two replacement polarised lenses) and the quality of the service. It took around a week to turn them around and when they did come back they were as good as new, extremely well packaged including both of the old lenses. My sense is they take pride in what they do — one happy customer now.

  • Alice Bracken18th May 2017 4:19pm

    Excellent service! Really easy instructions to follow about sending glasses off and they were sent back to me within two days of me sending them off. Would highly recommend, perfectly packaged and in excellent condition. Would definitely use again, thank you!

  • Ian W17th May 2017 3:58pm

    Having cracked the lens on my Ray Ban sunglasses I was very happy with the fix option recommended by Alpha Omega. Great customer service, great fast repair, super pleased with the results. I would recommend AlphaOmega

  • George Kerr13th May 2017 11:41am

    The best and fastest service I have had! The repair to my Ray-Ban sunglasses is truly excellent and I'm really fussy about things. I highly recommend this company!

  • Amy O7th May 2017 11:19am

    Amazing service — I sat on my glasses and one arm was bent out of place while the other had come off completely. I sent the glasses off on Wednesday and they were returned to me good as new by Saturday morning! Would highly recommend.

  • Matthew Harris3rd May 2017 3:36pm

    Thank you so much for the repair of my Ray-Bans! Delivery was so quick and the repair superb! Like everyone is saying, the turn-around time is unbelievable! Sent on Tuesday, back on Friday! How good is that! One happy chappy!

  • Deb Robinson2nd May 2017 2:12pm

    Absolutely fantastic service. Sent my Dita titanium wire framed glasses last Thursday afternoon and they were returned on Saturday. The frame was snapped and I was told by everywhere I enquired in the West Midlands that they were beyond repair. They are as good as new. I cannot recommend this company highly enough. Thank you so much.

  • Alex Wood1st May 2017 10:03am

    This company is amazing, fantastic and miracle workers! I had somehow managed to step on my Crosshair Oakleys and crushed them. The frame was snapped in one place and totally misshaped. I searched online and found AlphaOmega. Sent my glasses off, more in hope than expectation. But they have come back like new. I am totally amazed and can't recommend this company highly enough. Thank you so much for your brilliant workmanship and service!

  • Penny Brill27th April 2017 5:15pm

    OMG! What service. Thank you so so much. Both sets of my sunglasses look like new and I am totally blown away by the speed in your turnaround. Absolutely recommend this company.

  • Sameera Waheed26th April 2017 7:23pm

    Brilliant service from AlphaOmega. I accidentally broke the connecting bit on the arm of my beloved rimless Bulgari glasses. My optician said that they couldn't be fixed. Frantic and not wanting to spend hundreds of pounds on new glasses, I looked online and found AlphaOmega at the top of my Google search. All the reviews were great so I took the plunge. I posted my glasses on Friday and had them back on Tuesday morning looking fabulous and fixed! Highly recommended!

  • Carole Baker24th April 2017 12:12pm

    Quality service. Superb, excellent, unbelievably quick and professional. Totally recommend this company's repair service.

  • Andy Brown24th April 2017 10:23am

    Excellent service. Emailed two photos of the two detached "arms/hinges", estimate came back promptly. Glasses sent on the Wednesday, wife wearing them again on the Friday of the same week. How good is that? Well done.

  • Mark Couldrick22nd April 2017 8:59am

    Sent my Oakley half wire sunglasses with a broken arm on Tuesday. Friday morning they were back with me, repaired exactly as described. Very pleased.

    Excellent service, Thank you! :)

  • Anna Harvey11th April 2017 10:18am

    So I sent my broken Prada sunglasses off thinking that they were a lost cause. I sent them on the Saturday and received them back on the Tuesday completely fixed and serviced. WOW an amazing service, something that's rare to find these days. Thank you very much indeed. :)

  • Malcolm Sutton6th April 2017 2:44pm

    Two words sum up AlphaOmega — Excellent and Professional.

  • Bryn Hossack6th April 2017 8:55am

    The arms of my just over a year old pair of Ray-Bans sunglasses needed repairing. Sent them off on Friday, and they were back with me by Tuesday looking like I have just bought them from the shop. The service and turn around is amazing. I will be using AlphaOmega again. Thank you so much.

  • Cathy Betts30th March 2017 1:55pm

    My Ray-Ban sunglasses have just arrived back as good as new! I am so pleased. I contacted AlphaOmega for a quote on Monday, received the quote and posted them off on Tuesday and am amazed and thrilled that they've just arrived back at Thursday lunchtime! My sunglasses look brilliant and are no longer a twisted mess. I am now off to tell everyone that will listen of how great AlphaOmega are — I am so glad I made the decision to contact you. Thank you so much!

  • Emma Walker28th March 2017 4:32pm

    I sat on my Chanel sunglasses and bent the arm out of alignment, they were wonky when I put them on! I was slightly worried about sending them off to AlphaOmega, having never heard of them, but I'm pleased to say my glasses were returned safe and sound within a few days and looking as good as new! Thank you AlphaOmega!

  • Christie Huseyin28th March 2017 9:19am

    Absolutely over the moon with my sunglasses. My rose tinted mirrored Ray-Bans had awful scratches in them and were blurring my vision in one eye. I contacted AlphaOmega, sent my glasses in to them and they have just come back absolutely perfect! They were my favourite sunglasses and I can't thank you enough for giving them a new lease of life. I will be shouting my recommendation to you from the rooftops!

  • Chris Spinks25th March 2017 3:17pm

    Fantastic! I believed my Ray-Ban's would not look the same after one of the arms broke off! But they have come back after repairs just the same as the day I bought them. Truly amazing service. Thank you AlphaOmega.

  • Faisal Suleman24th March 2017 12:27pm

    My Oakley titanium frame had broken, replacement frame was costing £300. Sent them for repair on Wednesday and received them back on Friday looking like brand new, super efficient and excellent workmanship. Great job, well done.

  • Martyn Holland23rd March 2017 12:17pm

    My rimless glassed perfectly repaired and returned in two days. The cost was £47. My quote from one of the chain of high street opticians was for over £300 which included a dispensing fee of £65 and the cost of two new temple frames as the originals could not be repaired! Thank you AlphaOmega for a first class service at a reasonable cost.

  • Peter Long23rd March 2017 11:01am

    One of the most positive experiences I've had with an online company. My first email enquiry was followed up same day. My local opticians hadn't really fixed the spring hinge so the specs were still falling off my head. I sent my glasses to AlphaOmega and got a call back the day after I sent them saying they could fix and I'd have them back next day. They are as good as their word. Just arrived special delivery and are perfect. All for about £25 which is a real result against the cost of replacing. This is a website I'll definitely be bookmarking and sharing with my bespectacled friends! Very many thanks.

  • Dee Wood16th March 2017 12:15pm

    What an amazing service. My Kate Spade glasses have been repaired and they have just been delivered by return post. This is incredible and the glasses look brand new! Will be recommending this company to everyone! Thank you so much!

  • Hamish Boyle16th March 2017 11:11am

    Sent my Ray-Bans on Tuesday evening, received them back Thursday morning with everything as good as new! Incredible service. Thanks.

  • Mr Philip Hawksworth15th March 2017 7:04pm

    You guys are the best. Sincerely mean that. You repaired my glasses when others wouldn't. Then because of the delicate repair needed the arm unfortunately gave way again. You said "send them in" and then did another brilliant repair as part of your guarantee. I am amazed at this brilliant service, the quick turnaround and how skilled you are. Thank you so much. I will recommend you from the highest of mountains and to everyone I know you will help. Five star plus.

  • Janice Gilmore14th March 2017 11:02am

    Sent my Juicy Couture sunglasses on Thursday and got them back on Saturday brand new! These glasses fell off my head and I managed to stand on them so as you can imagine I thought they were finished. Thanks to AlphaOmega they get to see another holiday or two. I couldn't recommend this company enough.

  • Nathaniel Skeen13th March 2017 2:27pm

    I was somewhat sceptical when I posted my two glasses frames up to AlphaOmega. One had fallen apart soon after purchase, while the second frame met the heel of my foot on a dark night and the metal had been ripped apart. I popped them in the post. I had a message at 4pm on Thursday to tell me the glasses had been delivered. On Friday I received both frames back in the post in perfect working order. I'm really very impressed.

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