Customer feedback on glasses repair

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At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles.

We have handled queries from Switzerland, Malta, Spain — even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers.

We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy. Below is just a selection of comments from our clients.

If you wish to comment on the glasses repair service from AlphaOmega service we will be most gratified to hear from you. To add your comments on AlphaOmega Glasses Repair please click the following link:

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Glasses repair feedback
  • David Royston17th February 2018 4:37pm

    Fabulous service — very happy customer indeed.

  • Amanda Farmer17th February 2018 11:26am

    Amazing! After several opticians said my glasses couldn't be repaired, I found AlphaOmega online. I took a couple of photos and emailed them and had a reply within a couple of hours to say they could be repaired for £20 + p&p. I sent them off on Thursday morning by 1st class recorded post and unbelievably received them back on Saturday morning repaired and ready to wear again! What an incredible service! The repair was great and I would recommend this company to anyone. Do not accept an optician telling you that you will need to buy new frames before consulting this company! Thank you so much!

  • Harry Hightman12th February 2018 2:37pm

    I live in the states and got the repairs back so fast it was unbelievable! Great great service. Repaired two Dior sunglasses, they were perfect. So easy and fast.

  • J Williams11th February 2018 3:15pm

    The arm of my Chanel glasses came off and I was heartbroken thinking about finding a replacement and the cost. I sent my glasses off and they have come back looking amazing! Such a fast service, very reasonable price and looking as good as new. Will definitely use your service again with no hesitancy. Thank you very much!

  • Temi10th February 2018 8:51am

    So happy with the service from AlphaOmega. My favourite metal frames were old and wrecked from daily use, crooked, the left arm had fallen off, nose pads loose etc. I enquired by email about the cost of repair and got a reply back within 24 hours with a great price. I sent them off on Thursday lunchtime and just received them back looking as good as new before 9am on Saturday morning! Very pleased, thank you!

  • Janet Obrien9th February 2018 5:27pm

    I had been to a few opticians who told me my glasses couldn't be repaired. I then found this website and sent my glasses to them on Monday and they were returned on Thursday looking like new. Absolutely brilliant job. So pleased, would recommend them to anyone.

  • Peter McCormick9th February 2018 2:41pm

    What a great service to have locally. Anyone seeking eye glass repairs should use AlphaOmega. Glass repairs Crewe, great customer service and satisfaction.

  • Cheryl O9th February 2018 1:48pm

    I was so upset that I had broken my D&G sunglasses but discovered the AlphaOmega repair company. I sent the glasses to them Wednesday pm and my lovely perfectly repaired sunglasses came back by special delivery at 8.30 this morning (Friday). That's what I call service! Totally amazing!

  • C Walker8th February 2018 7:14pm

    I managed to break the arm off my newish Prada sunglasses. AlphaOmega were able to replace the arm and only took a few days. Very pleased with such efficient service & will certainly recommend to other people.

  • Rod Gregory7th February 2018 7:07pm

    Tried my local opticians and the big high street opticians and they all said my half-rim glasses could not be repaired (one of the arms had broke away from the frame). I found AlphaOmega online and contacted them. They said my glasses could be repaired, as I suspected. I posted them on Monday and they were returned to me all fixed on the Wednesday. Very satisfied, would highly recommend. Thank you.

  • Ekaterina Alekseenkova6th February 2018 11:47am

    I was desperate to repair my designers glasses as I went to all opticians in my area and everyone told me it's unrepairable. My last hope was AlphaOmega and they did it very quickly! The repair seems reliable. I'm so happy with this experience. I definitely will use them again if I need glasses repair.

  • Andrea Gordon5th February 2018 11:47am

    Having to been told by the opticians that my frame was no longer available and therefore couldn't be repaired (expensive varifocals), I was delighted that AlphaOmega said that they could replace the arms with generic arms. Sent them off to them on Thursday and they arrived back Monday. Really quick service and the glasses are once more serviceable. My only disappointment is that the brown arms were replaced with black ones (which looks slightly odd against the bronze metal). Otherwise would have been perfect and would definitely use again.

  • Tony Walker3rd February 2018 10:50pm

    Firstly an amazing turnaround. I sent my sunglasses off on Wednesday got them back on Saturday — three days — thank you. But tried the glasses on and not good. The original arm on the right flexes fine but the repair does not move so when I put them on they are both uncomfortable and look ridiculous.

    Editor's comment: Sorry they are uncomfortable but if you send them back we will try to adjust them so they fit better or maybe make the other side a solid joint to match? We did advise that we could only repair by making the joint solid. We can repair your broken arm but the spring mechanism will be lost now. The arm will open and close as normal but not flex out.

  • Paul Swinbank3rd February 2018 12:19pm

    I sent my Marcus T Titanium frames in for a repair where they had snapped at a really thin part of the frame. I sent them on a Thursday and got them back on Saturday. The repair is incredibly neat and not noticeable without really looking for it. Very impressed!

  • Vanessa Mcdermott2nd February 2018 6:19pm

    Amazingly quick service. Posted on Wednesday, returned on a Friday with a new hinge and screw. High street opticians said I needed new glasses. Highly recommended.

  • Dave ashton1st February 2018 4:43pm

    Without doubt, outstanding service. Just 20 pounds and my spectacles came back within 3 days and that is from the Channel Islands. They are as good as new after the repair. Excellent, thank you.

  • Satar Alaka25th January 2018 9:36pm

    I commend the efficiency, promptness and professionalism that has been displayed by AlphaOmega in repairing my Cartier Frames. I was blown over. Very neat job. Posted it on Tuesday and got it back on Thursday. Very reliable service. Will definitely be sending the 2nd pair very soon.

  • Mark Hoban25th January 2018 5:49pm

    Fantastic service. The spring hinge of my Oakley sunglasses had failed. It was repaired in record time, very nice job. Quality work at a fair price, happy.

  • Graham stocks25th January 2018 1:36pm

    So pleased I found this company. Titanium glass successfully repaired, after two leading opticians said they couldn't be, at a very good price. Excellent service so I would recommend this company to anyone. Many thanks.

  • Jim Mc24th January 2018 12:59pm

    My 10 year old Oakley Wire Frame perscription sunglasses were repaired unbelievably quickly. Placed the order online on Sunday, posted first class on Monday morning and received back today, Wednesday morning. Although unable to repair the spring in the arm, the glasses are perfectly useable and all for £26.50! I am delighted as I was very reluctant to say goodbye to this expensive and amazing pair of sunglasses. Thanks to all at Alpha Omega.

  • Jonathan S21st January 2018 8:43pm

    Various opticians and repair shops said my Oakley reading glasses couldn't be fixed. The metal holding the lens had completely come off the frame. In no time at all, with tracking all the way through, AlphaOmega fixed them and they came back as good as new. Would recommend to anyone. Thanks!

  • Debbie Roberts18th January 2018 7:17pm

    The arm had broken off my favorite Chanel glasses, which are now discontinued. I asked 2 different opticians but they said they couldn't be fixed. I contacted AlphaOmega — I sent them on Tuesday and they came back on Thursday. They are just like a new pair of glasses. Amazing 5 star service. So happy; I will definitely recommend to everyone. Thanks AlphaOmega.

  • Lee Edmonds16th January 2018 6:53pm

    Amazing service. My metal frame glasses broke at the weld joint. I posted them Saturday and they were back with me the following Wednesday morning. The weld was repaired and painted, the nose pieces replaced and a full 'like new' clean. I'm massively impressed with the service received.

  • Felix Gravillis14th January 2018 6:23pm

    The work done on my specs was excellent and I'm so pleased with the results — I would highly recommend AlphaOmega; they're the best!

  • Iain Makinson13th January 2018 7:14pm

    My Ray-Ban Baloramas had a damaged arm/hinge which AlphaOmega have repaired perfectly. The service was swift and efficient. I cannot recomend these guys highly enough.

  • jennifer coote13th January 2018 4:18pm

    Having been told by several opticians that my Calvin Klein specs could not be fixed, I decided to give AlphaOmega a try. I am so pleased I did! Sent on Thursday, back on Saturday. Excellent result, highly recommended. Thank you!

  • Carl Halling13th January 2018 1:36pm

    I'm so very grateful to AlphaOmega for having repaired the frames of my glasses under guarantee. I contacted them by email and sent my glasses to them. Within days they were returned and repaired under guarantee, with new nose clips added as well, which was an especially kind touch. I've used AlphaOmega in the past and shall continue doing so indefinitely. Great service.

  • Anthony Barnett11th January 2018 3:25pm

    Repaired a pair of titanium rimless glasses that I had been told could not be repaired.Sent on Tuesday morning returned on Thursday morning looking as good as new.Fantastic service and amazing turn round.Many thanks to all at Alpha Omega.

  • james taylor10th January 2018 10:43am

    The hinge sheared off from a pair of beloved glasses, which the manufacturer said couldn't be repaired. I sent them to AlphaOmega on a Friday and received them on Monday. I am delighted with the result. Really sturdy. Brilliant result. Thank you very much!

  • Richard Harrison9th January 2018 9:16am

    You fixed a snapped nosepiece on ultra lightweight titanium Mykita frame — only 1mm of metal to work with, which was broken on a 90 degree bend and looked impossible to fix. Sent from West London on Friday at noon, returned Tuesday at 9am. Many thanks!

  • Stephen Aucott6th January 2018 6:43am

    I've used your service for the first time and am absolutely blown away by the speed of return. I sent 3 pairs of glasses and they were back with me in 2 days — utterly amazing. I will sing your praises from the rooftops to anyone who has wonky or broken sunglasses! Well done on a brilliant service.

  • Alison31st December 2017 10:05am

    Brilliant service — posted on Wednesday and received back on Friday just before Christmas, and with a good quality repair. The arm had broken off expensive frames and the opticians where I bought them had told me they were not repairable but they are now good as new. Thank you.

  • Michael Bush30th December 2017 7:30am

    I contacted AlphaOmega via email on a Saturday late afternoon. They returned a quote for repair within a day. I sent my wife's favourite glasses, which you can't purchase anymore, as they had nose pad snapped completely off. They where repaired and returned within 24 hours. It was a Christmas gift to my wife. She had been told they could not be repaired and I had bought her a new pair, different make, for £400. I wish I had seen AlphaOmega sooner, the repair was fantastic and my wife opened her gift on Christmas morning and cried. Thank you guys. Great job. Great service.

  • Angela G20th December 2017 11:22am

    Amazing and quick service. Sunglasses look brand new after a lens repair and clean. They even tidied up the case where the paint had worn off. Posted on Monday and had them back by Wednesday morning! Brilliant. Thank you very much and merry Christmas.

  • Anna T19th December 2017 10:40am

    Great service. Super fast. Well done, hassle free and very friendly on the phone. Would use the service again. Highly recommended.

  • George F16th December 2017 8:29pm

    Frame was bent so lens kept falling out — optician could not fix. Fast turn around — looks like new. Highly recommend.

  • Simon Kemp6th December 2017 7:53am

    Amazing service. I posted my glasses on Saturday to have a broken arm fixed. To my amazement, on Tuesday morning they were back with me fixed. Thank you very much.

  • Carolyn Harrington30th November 2017 5:10pm

    The most amazing fast and efficient service I have ever had from any company. I was devastated when my large high street optician said they couldn't help me when a small piece of my Prada glasses broke off. AlphaOmega have a very simple to use website and they repaired and returned my glasses to a fantastic standard within two working days, at a very reasonable price. I am stunned at what an amazing service they provide. Thank you so much.

  • Chris W28th November 2017 6:37pm

    Utterly transformed my twenty year old Wayfarers. Had new lenses fitted and a repair as one of the arms was ready to drop off. Now they're like new again. Quite unbelievable.

  • Richard M27th November 2017 2:28pm

    Outstanding service, friendly and effecient staff. My glasses split by the bridge and lense fell out, didnt have a spare pair. Made a temporary repair and drove to AlphaOmega today 7th Nov, whereby they repaired them as I waited. They look brand new. This is definitely the company to carry out your repairs.

  • Neil Hampshire22nd November 2017 6:29am

    I took by glasses to my optician. They could not repair them. Their only option was new glasses. I contacted AlphaOmega. Sent them a photo of the arm which had come off from the frame. They replied immediately with a repair cost of £20. I sent the glasses off on Saturday and they were returned on Monday. Delighted with the repair.

  • Paul Egan20th November 2017 9:53pm

    I posted my titanium frames with a broken arm on Wednesday afternoon at 4pm and Friday morning, 36 hours later, I received a package from AlphaOmega. It never occurred to me that they could have been returned so quickly so I opened the box with confusion, having no idea what they could possibly have sent me! For the price and results I think that this is one of the best companies that I've ever had the pleasure of doing business with.

  • Lucy Lou18th November 2017 6:03pm

    Fast and brilliant service!

  • Steve Gilpin11th November 2017 2:50pm

    Optician said the arm which had come off my Prada prescription sunglasses could not be repaired. Contacted AlphaOmega and they said they could be fixed for £20. I sent them on a Thursday morning and received them back fixed in the Saturday post. Excellent service and quality work. Highly recommended.

  • Andrew Nahlis11th November 2017 12:54pm

    Amazing, courteous and efficient service. The broken lens on my Ray-Bans was replaced with a genuine Ray-Bans lens and my sunglasses returned with no fuss and well packaged. I strongly recommend this company for repairs.

  • Andrew Dillon7th November 2017 9:38pm

    The right arm of my glasses had broken off, I sent them to AlphaOmega to be fixed. Two weeks later they arrived back with the broken right arm fixed but the perfectly fine left arm had been broken in the process. This a bit ridiculous.

    Editor's comment: We are sorry you have found a problem with your frame after we had repaired, if you wish to return your frame we will do any work free and give you a refund for your original repair.

  • Geoffrey Bryant7th November 2017 3:15pm

    I was surprised when the postman delivered my glasses on Tuesday morning because I had posted them on the previous Friday morning, so actually less than two working days. The repair itself is extremely neat, being barely visible — excellent craftsmanship. Specsavers told me that a repair was not economically viable and they could only offer me a new frame at £89. Therefore the cost of £26.50 was a huge saving. I will certainly spread the word about this company — absolutely brilliant.

  • Stuart W7th November 2017 1:14pm

    If you are looking for a great repair at a great price then these are the people to go to. My Oakley glasses were returned next day with an invisible repair to the arm that had snapped at the rivet hole. Unlike many places the phone call is always answered and info provided very helpful. A huge thank you to all.

  • Sue Osborn5th November 2017 11:17pm

    Highly recommend AlphaOmega. First class service. Sent my Raybans to them Tuesday and they came back Thursday, fully repaired, and looking like new. Repair is excellent workmanship. What a service and at very reasonable rates too. You guys knock spots off of high street stores. Thank you

  • James Thompson3rd November 2017 1:25pm

    Simply an excellent service with a competitive price! After searching other sites and to be told they can't help, Alphaomega achieved excellence in customer experience — Something that is quite rare in todays "market place"

    Thanks and keep the focus!

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