Customer feedback on glasses repair

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At AlphaOmega we get hundreds of enquiries about glasses repair. Customers contact us from across the UK, Europe and beyond with tales of broken spectacles.

We have handled queries from Switzerland, Malta, Spain — even Australia with stories of spectacles crushed by car doors, chewed by pets, broken by children and even written off as 'unrepairable' by professional opticians.

We pride ourselves on being able to help with even the most difficult glasses repair and, over the years, we have received thanks from hundreds of satisfied customers.

We publish negative comments too but you won't find many as they are so rare and, with our no quibble repair refund pledge, we do our very best to keep our customers happy. Below is just a selection of comments from our clients.

If you wish to comment on the glasses repair service from AlphaOmega service we will be most gratified to hear from you. To add your comments on AlphaOmega Glasses Repair please click the following link:

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Glasses repair feedback
  • John Hill14th August 2018 12:20pm

    Excellent company, provided a really quick 24 hour repair on my Oakley prescription glasses frame. Superb job and I found everybody at AlphaOmega so helpful when making my initial enquiry. Thanks for a superb service and a truly proffessional job. I'll be back next time I sit on my glasses!

  • Trish Barnett13th August 2018 6:39pm

    My Ray-Ban sunglasses were run over in a petrol station. They were in a poor state. That they can be repaired is a testament to the quality of Ray-Ban specs but mostly to the craftsmanship of AlphaOmega frame repairs. Very impressive. They are highly recommended.

  • Charlotte Hadfield11th August 2018 3:35pm

    Superb service. Ray-Bans with a broken arm were sent off on Wednesday and returned in brand new condition on Friday.

  • Alex Roberts11th August 2018 1:07am

    I brought a £1000 pair of Dita shades with a bent arm in to the store with 3 hours notice. They were fixed within 10 minutes, on the spot for £10. They are as new. Absolutely superb service, thank you massively.

  • lorna moore10th August 2018 10:21am

    This is an amazing service. I was gutted when I broke my expensive sunglasses. I posted them off and they were returned to me within 72 hours. Fantastic! Thank you so much and I will definitely recommend your company.

  • Richard Irving2nd August 2018 1:11pm

    I broke one of the temple guards on one of the arms of my well loved Ray-Ban Caravan sunglasses. These glasses are from the late 1950's/early 60's and I despaired that they could not be repaired. I sent them to AlphaOmega on a Wednesday. They arrived on the Thursday and were repaired and dispatched back the same day. I received them on Friday. A speedy service, but also an excellent repair. I'm amazed they could find arms to match for such early sunglasses. Thank you.

  • hannah summerfield1st August 2018 2:45pm

    Fantastic service. I sent off Chanel sunglasses and they were sent back and fixed within one day. Woud definitely use again and recommend.

  • Matthew Price30th July 2018 7:58am

    My daughter took my Ray-Ban sunglasses outside to play with them and scratched them quite badly. I sent them to be repaired via post on the Saturday and received them back within five days and looking brand new. Would definitely recommend.

  • Linda Ray26th July 2018 5:34pm

    I posted my varifocals on Monday, after having sent a couple of photos via the website and a chat with one of the (very helpful) staff, as I needed them repaired fairly quickly. I got them back, all fixed and looking brilliant, on Wednesday morning. They'd needed a new pair of titanium arms, as one was completely busted. I absolutely can't tell any style or colour difference between the old ones and the new. Fantastic service. I certainly can't argue with the price for the quality of the result.

  • Mark Webster25th July 2018 4:31pm

    Fast, efficient and very professional service. Highly recommended for all your glasses repairs.

  • Sandra Hildreth21st July 2018 12:34pm

    Having successfully crushed my old favourite Ray-Bans in the car door, breaking one hinge and bending the other, I feared the worst. Fortunately, my husband found your company. We have both been extremely pleased with the price, quality of repair and speed of service provided by AlphaOmega. A big thank you to you and your technicians. We are delighted with the as-new sunglasses.

  • Dennis Lee20th July 2018 6:58pm

    Glasses back today, very helpful. Can highly recommend. Thank you.

  • Mr Challoner19th July 2018 3:14pm

    Thank you so much. I couldn't be bothered with postage so I went there myself. Both my pairs of sunglasses were repaired within 20 minutes and AlphaOmega used original Prada parts at the cost of £35 for both. I would definitely recommend AlphaOmega repair services. They told me my frames were a bit bent and straightened them free of charge. Thank you AlphaOmega.

  • Daniel Jones19th July 2018 8:26am

    I was lucky enough to be traveling up to Cheshire when I discovered AlphaOmega glasses repair on the web, I called and had a chat with Dave about my repair and I decided to call into their shop. I was extremely grateful as I actually turned up after business hours but Dave kindly saw me. He was very friendly and professional, fixing up my Ray-Bans in no time! It was refreshing to deal with a business that actually knows how to deliver all round excellent customer service. Thank you, I will certainly come to you guys in future for my new sunglasses or any repairs.

  • Julie Tester18th July 2018 10:58am

    Many thanks for a great repair on my Ray-Bans, both arms had been broken off at the hinge. Initially I was unsure as the cost of the repair was half the price of a replacement pair, but it was worth it. The glasses were repaired and returned quickly, looking like new. Would not hesitate to recommend this service.

  • Gillian Tough13th July 2018 12:20pm

    Excellent service. Fendi lenses replaced; glasses as good as new. Delighted. Would highly recommend.

  • Nicola Flanagan12th July 2018 1:13pm

    Wow. Super fast turnaround. I posted broken sunglasses on the Tuesday morning, they were back in my hands on Thursday at 1pm! Perfect repair to a broken hinge, so delighted! Thank you so much. I will recommend to everyone I know!

  • Joseph K11th July 2018 11:31am

    I've just had my rather expensive D&G glasses repaired after stepping on them. These guys have provided a first class service with an amazingly quick turn around. I was a little worried that the repair would be noticeable, but, even with close inspection, it's completely seamless. As new. Highly recommended. Many thanks.

  • Karen Mitchell11th July 2018 8:57am

    I sent off a pair of Oakleys for a lens repair and AlphaOmega did a fantastic job repairing for £20. It was such a speedy service too. Thank you, will definitely use your services again.

  • John Lancaster10th July 2018 9:22pm

    Having phoned them to enquire about new lenses, I sent my glasses in the post on Thursday and they were returned completed the following Tuesday. Great service and I would recommend their professional approach.

  • Louise Wing9th July 2018 10:58am

    I was very impressed with both the service and repair of my sunglasses, and especially with the speed and turnaround of their service. I would certainly recommend this company and would definitely use them again.

  • Nadia mahyar6th July 2018 1:42pm

    Absolutely thrilled to bits with my sunglasses. Excellent communication throughout and I received my glasses back within 24 hours. Brilliant service. My glasses are like brand new. Thank you so much. Highly recommended.

  • Hayley30th June 2018 10:21am

    Absolutely over the moon with this company! They were so quick and did a fantastic job. My sunglasses are as good as new! After contacting various places to fix my Gucci sunglasses, I found AlphaOmega on Google. It was very easy and cheap to buy a repair package and send to them. They were sent back within 3 days! Would definitely recommend and use again. Thanks.

  • Alison Townley28th June 2018 7:29pm

    I had a much-loved pair of Ray-Bans which I had been told were beyond repair. AlphaOmega restores them to good-as-new condition, quickly and for a very reasonable price. On the back of that experience, I sent my 30+ year old Wayfarers for repair (again, not holding out much hope) and they did another fabulous job.

  • Jan Taylor28th June 2018 4:17pm

    Fantastic service and turnaround times. I advise direct contact though. From an earlier enquiry with them, I was advised they couldn't fix Oakley Juilets (based on the images I sent). However, I now have received back a pair of Juliets that are better than new and with an excellent turnaround.

  • David Tomlinson28th June 2018 3:57pm

    New nose pads and welded on one side to fix to frame (Ray-Ban Clubman). Superb repair, just like new! Many opticians would write them off. I cannot praise this company enough, please spread the word! Fantastic service completed in half an hour. Many thanks indeed.

  • Alan Rolfe27th June 2018 6:40pm

    One hundred percent the best money I've ever spent. I dropped my Oliver Peoples sunglasses and scuffed them all around the frame. I thought I'd have to fork out £317 for a new pair, wrong. I paid AlphaOmega £35 and they were returned the next day in the same condition as new. I can't believe it. Absolutely over the moon. Repeat customer for life. Keep up the good work!

  • Amy Hazle27th June 2018 8:47am

    So pleased with the lens repair on my Ray-Bans. Efficient service and excellent customer service. Would definitely recommend to family and friends in the future. Thanks so much!

  • Simon French22nd June 2018 3:10pm

    I found AlphaOmega after a quick search on Google. Reviews looked favourable so sent in a photo of my broken glasses and an explanation of what needed doing. I had a quick reply detailing the repair price bracket I needed, how to pay for it, and what else I needed to do. I paid for the repair online, packaged up the glasses and posted them Wednesday. I received them back this morning all fixed and even a brand new pair of nose pads fitted plus everything tightened up and feeling like new again! Fantastic service and a company who I will not only use myself again but also recommend to others needing their glasses repaired! Thank you.

  • Jonathan Palmer18th June 2018 5:29pm

    I had got myself into a real muddle with two pairs of much cherished and used Ray-Bans — trying to make one serviceable pair from the two and succeeding only to end up with none. I telephoned AlphaOmega and the incredibly helpful Linda talked me through what could and could not be done, and how to go about it. I could not be more delighted with the result and will shortly be despatching my second pair so that however forgetful I may have been, I can lay hands on a pair hand when the sun is strong and exacerbating the hayfever I always have at this of year. Thank you AlphaOmega, very much.

  • Norris johnson18th June 2018 4:27pm

    Fantastic service. Fixed my Ray-Bans perfectly. Thanks, would certainly use this company again.

  • Ian Wicks18th June 2018 8:27am

    I read the feedback for AlphaOmega before I sent my sunglasses off and they didn't disappoint. I posted them on Tuesday (recorded delivery). They arrived on Wednesday morning, signed for at 8.30am. When I checked the tracking service online at 12.30pm they had already been posted back to me. Back to me and repaired in about 48 hours!

  • Andy B.10th June 2018 11:49pm

    Broke the nose pieces off on my Prada glasses. A quick online form filled in, money paid and posted off. I got my glasses back in the same week all repaired. Excellent and quick service, A+.

  • Wendy Sopwith9th June 2018 2:57pm

    I sat on my Chanel sunglasses and took them to a jewellers and opticians both of which said they were beyond repair! I sent photographs of my very damaged sunglasses, both arms had bent in, and with a really good quote AlphaOmega asked me to send them over. I posted them on Tuesday and had my perfectly new-looking glasses back by the Friday! Thank you so much.

  • A. H.9th June 2018 12:04pm

    Superb service! Repair done and glasses back to me in less than 48 hours.

  • Emily H7th June 2018 5:40pm

    I stood on my sunglasses and they looked beyond repair! I'd been doing a lot of research on companies that do sunglasses repairs and this was best one I came across. I'm so glad I chose AlphaOmega. Excellent customer service both in the phone and email. I had my sunglasses back within 2 days! Very reasonable prices. I will be strongly recommending to my friends and family.

  • Matthew Booker4th June 2018 5:05pm

    ***CAUTION** Sent them a pair of Oakley Juliet Sunglasses only to be returned with mismatched rivets! (shiny pins on dark grey frame). Also, frame marked during repair! Was told they don't stock matching pins so they went ahead and fitted the mismatched ones anyway. I now have unoriginal, odd-looking glasses and a marked frame (Gutted). They could have simply contacted me to see if I wanted these other pins before conduction the repair. Offered to fit the originals back in at my own risk as they'd probably fall out (tension fit). Also, they informed me their not liable for any damage to frames, as some are difficult to line up! Totally regret sending them my sunglasses and would urge caution to anyone thinking of sending them an expensive pair of glasses/sunglasses.

    Editor's comment: We have explained to the customer we only have the shiny pins in stock at the moment as this is a relatively new service; we will add the darker rivets at a later date. Where we can, we try to use the original rivets but some can't be reused so we need to use what we have in stock. These rivets have been used in about 100 pairs of Juliets with no complaints. Every pair of Juliets is a unique frame due to its manufacturing process ( See video here . This makes each repair come with unique problems but we take as much care as possible not to mark a frame. We often find frames come with all sorts of damage that is not mentioned in the original enquiry. We tried our best and given a full refund in this case.

  • Gultekin Irengun31st May 2018 1:03pm

    Thanks for the fastest service I have ever seen. I received glasses the next day. They were fixed and well packed. I was a bit grumpy for not getting the spring hinge like the original but I can see that, for an economic fast repair, the solution was a good alternative.

  • James Bates31st May 2018 10:21am

    After watching your video about how you are able to repair just about any broken glasses, I enquired about a pair of Ray-Bans and all I got was there was no spare parts available. If I could get parts I would have fixed them myself. Your video said you could repair broken parts not just replace them. Not impressed.

    Editor's comment: Sorry if the video was misleading in any way, but there are some breaks that just can't be repaired no matter how hard we try. You said in your enquiry the plastic was snapped in half. This is just not possible to do no matter what adverts say about superglue. In addition, the model is discontinued and the parts are no longer available. Apologies also if the original reply was a little short but we have found most people want a 'to-the-point' answer as to whether their frame can or can't be repaired. We hope this won't put you off trying us again.

  • Tina Liddle24th May 2018 10:08pm

    Really impressed with this service. Couldn't get a nut that had fallen off my Gucci sun glasses frame replaced anywhere. They did it and returned them to me the next day! Just hoping that it stays in place. Excellent.

  • Michael O'Nion17th May 2018 11:48am

    The bridge of a pair of now discontinued Ray-Ban sunglasses snapped in half and the part was not available to buy or replace. I sent these to AlphaOmega to be fixed on Tuesday, got them back in full working order on Thursday morning of the same week. Did not encounter a single problem, would highly recommend this company to anyone, first class customer service and free nose pads. Many Thanks!

  • Ann Ballinger11th May 2018 10:15am

    Fantastic service from AlphaOmega. I wished I'd sent my glasses for repair sooner. Less than 48 hours from posting my glasses to receiving them back as good as new. Thank you.

  • Gary Pearson8th May 2018 10:38am

    Excellent repair and super fast service on a repair that the high street optician said wasn't possible so new frames and lenses required.

  • Tony Knock7th May 2018 9:07pm

    Why pay expensive repairs at an opticians or take your designer glasses to Selfridges in London? Excellent service received when sending to AlphaOmega and quick turnaround too! Thank you!

  • Davyd Horton6th May 2018 9:33am

    AlphaOmega repaired my expensive titanium framed glasses very quickly and efficiently after my local Specsavers said nothing could be done! They were also very helpful in dealing with a follow-up issue. Highly recommended!

  • Nick Bec5th May 2018 2:25pm

    Chipped the lens of my sunglasses. Paid for the parts and shipped the glasses. Replacement parts were ordered as soon as I paid and I had the glasses back in a week looking good as new. Because the spare lenses only come in pairs I got a spare of the undamaged lens back in the box. Exceptional service and I'll definitely use AlphaOmega again in future if I need another repair.

  • Colin Pearson3rd May 2018 10:41pm

    The bridge of my Oakley Penny sunglasses were so loose the glasses were unwearable. You have done an excellent job repairing them and they're like new. I'm delighted with the result and very impressed by your professionalism and efficiency. Thanks a lot.

  • Francis Onwuegbuzie2nd May 2018 6:15pm

    The temple/joint of my rimless glasses was broken and I had given up after visiting a couple of high street opticians who could not remedy the frame. Eventually I accidently found AlphaOmega online. I contacted them via email and a few hours later someone responded with details of what information they required about the damage to my glasses. I provided them with this information, made payment via PayPal and sent off my glasses on a Wednesday afternoon. By Friday (2 days later) AlphaOmega had repaired and returned my frames. Packing was excellent and the customer service outstanding. Most importantly they repaired both temples of my glasses, which I found very helpful. I highly recommend AlphaOmega and wished I knew about them earlier than now. A very big thanks.

  • Barry Davies27th April 2018 1:21pm

    I snapped the arm of my Armani prescription glasses, which cost over £500. I tried to purchase new frames but they were discontinued. I found this company on the internet and bingo. Sent and returned within 48 hours and at a very reasonable cost. I can hardly see the repair. Don't throw those damaged glasses away. Simply send to this company and save a fortune. I will be using your services again without any hesitation. Very professional.

  • Liz26th April 2018 4:05pm

    First class service with exceptional turnaround. My sunglasses look as good as new. Many thanks.

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