AlphaOmega (www.alphaomega-glasses-repair.co.uk) is owned and operated by Alpha Omega Frame Repairs Ltd aka AlphaOmega Frame Repairs Ltd.
This policy sets out how Alpha Omega Frame Repairs Ltd uses and protects any information that you may give or AlphaOmega Frame Repairs Ltd may obtain when you use this website.
This AlphaOmega Frame Repairs T&Cs are effective from April 2015 until further notice.
If you are not entirely satisfied with your repair, AlhaOmega will refund you in full, excluding the cost of any parts which we have had to purchase in agreement with yourselves during the repair process.
We have a 14-day returns policy for faulty work or goods. The cost of the postage for any returns must be covered by the customer. In the event of you needing to return your frames to us please enclose all parts and packaging. We will carry out repairs without charge for labour and return the frames to you as a priority order.
If you wish to cancel your order for a repair please contact us a soon as possible as any parts ordered by AlphaOmega for the repairs to your frame are none-returnable and you may be liable for the cost of these parts.
The minimum age for placing an order on this site is 18 years.
We aim to repair and return your frame on the same day we receive permission to carry out the repair. Where new replacement parts are needed from our suppliers there can be a delay of up to 28 days. However this is rare, and we will contact the customer if this is the case.
Please be aware we can not be held responsible for your frames that are delayed in transit either to our workshop or when returned to you.
The following kinds of information may be collected on this site in order to better understand your needs and to provide you with a better service:
a. Information about your computer, your visits and your use of this website. This may include your computer's IP address, its geographical location, your browser type and version, your computer operating system, the referral source, the length of visit, the number of page views and your navigation of the website.
b. Information relating to transactions carried out on this website including information relating to the purchase of goods or services.
c. Information that you provide for the purpose of registering to use services on this website and/or in order to subscribe to our website services such as email notifications and newsletters.
d. Any other information that you specifically choose to send to AlphaOmega Frame Repairs Ltd.
If AlphaOmega Frame Repairs Ltd should require personal information from you that could identify you as an individual AlphaOmega Frame Repairs Ltd will do so openly and AlphaOmega Frame Repairs Ltd will never pass your personal information to any third parties for the purpose of direct marketing without your express agreement and consent or under the terms set out below under 'Disclosure of your personal information'.
AlphaOmega Frame Repairs Ltd may use the personal information held about you in order to:
a. Administer this website.
b. Personalise your browsing experience on this website.
c. Enable your use of the services available on this website.
d. Dispatch goods and/or supply services purchased by you via this website.
e. Issue statements and invoices to you, and collect payments from you.
f. Send email notifications which you have specifically requested.
g. Send you marketing communications such as newsletters and other communications where you have specifically agreed to this.
h. Provide third parties with statistical information provided this information does not in any way identify you as an individual user.
i. Deal with enquiries and complaints made by you or about you relating to this website.
If you submit personal information expressly for publication on this website, AlphaOmega Frame Repairs Ltd reserves the right to publish and otherwise use that information in accordance with the license granted to AlphaOmega Frame Repairs Ltd.
AlphaOmega Frame Repairs Ltd will provide means for you to inform us at any time that you no longer require email or marketing communication communications.
AlphaOmega Frame Repairs Ltd will store any personal information you provide on secure servers and will take all reasonable technical and organisational precautions to prevent any loss, misuse, disclosure or alteration of your personal information. Please note, however, that AlphaOmega Frame Repairs Ltd cannot guarantee the security of data sent over the internet and that you are solely responsible for keeping your password and user details confidential. Alpha Omega Frame Repairs Ltd will never ask you to divulge your password unless it is required for you to log on to the website.
4. Disclosure of your personal information
a. Where required to do so by law.
b. In connection with any legal proceedings or prospective legal proceedings.
c. In order to establish, exercise or defend AlphaOmega Frame Repairs Ltd's legal rights.
d. At the request of a purchaser, or prospective purchaser, of any business or asset which AlphaOmega Frame Repairs Ltd is offering for sale.
e. To any person or organisation, AlphaOmega Frame Repairs Ltd may reasonably believe may apply to a court or other authority for disclosure of that personal information where, in Alpha Omega Frame Repairs Ltd's reasonable opinion, such court or authority would be reasonably likely to order its disclosure.
5. Your rights to review personal information
Under the Data Protection Act 1998, you may request details of personal information AlphaOmega Frame Repairs Ltd holds about you. AlphaOmega Frame Repairs Ltd will provide you with any personal information held about you subject to:
a. The provision of reliable evidence of your identity.
b. The payment of a fee to cover administration costs.
Please note that AlphaOmega Frame Repairs Ltd may withhold your personal information, if necessary, to the extent permitted by law.
If you believe that any information AlphaOmega Frame Repairs Ltd holds about you is incorrect or incomplete, please contact us as soon as possible.
Cookies cannot be used to reveal your identity or any personal identifying information.
This website may use 'session' cookies, 'persistent' cookies and 'third-party' cookies including 'Google cookies'.
a. Session cookies
Session cookies help AlphaOmega Frame Repairs Ltd to track your use of this website as you navigate the pages. Session cookies are automatically deleted from your computer when you close your browser.
b. Persistent cookies
Persistent cookies enable AlphaOmega Frame Repairs Ltd to recognise you when you make a return visit and may be used to register any preferences set on previous visits. Persistent cookies will remain stored on your computer until they are deleted or until they reach a specified expiry date.
c. Third-party cookies
d. Google cookies
We may also publish Google Adsense interest-based advertisement links on our website. When you click on a Google Adsense link Google will track your behaviour across the web using cookies and may use this information to tailor future advertising to reflect your interests.
You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available here at www.google.com/ads/preferences/. You can also opt-out of the Adsense partner network cookie at www.google.com/privacy_ads.html. Please note this opt-out mechanism itself uses a cookie so, if you clear the cookies from your browser, your opt-out will not be maintained and you will have to reset your Google opt-out cookie. To ensure your opt-out is maintained you can use the Google browser plug-in available here at www.google.com/ads/preferences/plugin.
#8. Links to other websites